NickiO CS

Hello @MotionSensors, Thank you for reaching out to us. Unfortunately, this is not information that CGC Video Games Customer Service can help with. I have moved your question to our general discussion board. Perhaps fellow collectors will have some insight into this item for you. If you need help with anything else, please let us know.

Hello @Sebastsk8, Thank you for reaching out to us. The CGC Comics Guide indicates that a missing coupon or panel would result in a possible grade range of 0.5 to 6.0. However, inserts that were not present for the entire run of the printing, like Mark Jewelers inserts, do not factor into the grade and would not result in a Qualified label. Any issue with the insert would be noted not the label. Please note that Universal labels cannot be requested. The Universal label is provided at the discretion of the grading team. If you have any other questions, please let us know.

Hello @ViceREV, Thank you for reaching out to us. I have reviewed the notes from your phone calls to see what has already been reviewed. I also reviewed the dealer's account. Unfortunately, your name is not attached to any submission on the account and this means we are unable to provide any information about any submission on the account. I am going to reach out to you directly to gather some additional information I have and see how else we can help. Please check your inbox for my email. Thank you!

Hello @Kin3, Thank you for reaching out to us. If your submission arrives past the signing event deadline, our Signature Series team will reach out to you to determine how you would like your book(s) processed. This usually will include the option to grade your book(s) with a Universal Blue label or have the book(s) sent back raw and ungraded. If you have any other questions, please let us know.

Hello @KianW, Thank you for reaching out to us. This card holder appears to still be sealed so it should be eligible for submission for reholder service. The card would only need to be resubmitted for grading if the holder's seal was broken to the extent that the card can be removed from the holder. If you have any other questions, please let us know.

Hello @Honesty Comics & Collectibles, Thank you for reaching out to us. The instructions are rather lengthy so I have emailed them to you directly. If you do not receive the email be sure to check your spam/junk folders. Please let us know if you have any other questions.

Hello @Gabriel Zambrano, My apologies. I check for a Comics submission, not a cards submission. Order CGC0904017334 (submission 140107094) is in process and scheduled for grading. The current turnaround time for a Bulk tier submission is 40 business days. We are still within this timeframe and the cards are processing normally. The submission should move to the grading desk soon. If you have any other questions, please let us know.

Hello @Gabriel Zambrano, Order CGC0904017334 is not showing in our system yet. If you have shipped it I can confirm that we have received the package if you share the shipment tracking number. You can also check that we have scanned your shipment tracking number with the "Confirm Package Delivery" field here: https://www.cgccomics.com/account/my-submissions/ If you confirm your package has been delivered, then it is being processed by our receiving team. The intake process can take some time. During the intake process, the receiving team will confirm the submission inventory against the packing slip and complete the necessary administrative tasks required to process your submission. When the intake process is completed: your submission will be trackable online here: https://www.cgccomics.com/account/my-submissions/tracking/ If you have any other questions, please let us know.

Hello @mostylz808 Thank you for reaching out to us. I have tested your pending order and it appears to be working correctly. The issue may have been temporary due to background website maintenance. If you are still having issues adding additional books, please share a screenshot of what you see when trying to add a book. Let us know if you have any questions.

Hello @Gabriel Zambrano, Gracias por su respuesta. Enviaré enlaces a sitios web para videojuegos, tarjetas coleccionables, papel moneda y clasificación de monedas. Tenga en cuenta que el correo electrónico y las instrucciones estarán en inglés, ya que no contamos con asistencia en español a través de correo electrónico o foros de chat. Estaremos encantados de brindarle asistencia en español por teléfono si tiene alguna pregunta. Traduje este mensaje con Google Translate y pido disculpas por los errores de idioma.

Hello @Tyrone85, Thank you for reaching out to us. The current estimated turnaround time for Economy submissions is 20 business days or approximately 4 weeks (approximately five weeks for December submissions considering the recent holidays). These estimates are not guaranteed but we do our best to complete submissions within these timeframes. I see we have one 15 card submission that is in the system and these cards should be verified soon and scheduled for grading soon. I do not see your second submission in the system yet, but once it completes the intake process it will be entered into the system and trackable online here: https://www.cgccards.com/account/my-submissions/tracking/ Our grading team provides us with updates on the turnaround time regularly and currently has not extended or shortened their estimate for the Economy tier. We understand how eager collectors are to receive their cards, and we appreciate your patience as we work to complete your order. If you have any other questions, please let us know.

Hello @MacsLiveBreaks, Thank you for reaching out to us. I am sorry you did not receive an email notification that the payment failed and payment was still due. Generally, you should be notified by email, however, your order was placed shortly after our new system was implemented and we did have some issues with automated system notifications. For the delay and inconvenience caused, I have added a $50.00 grading credit for use on a future submission. If you have any other questions, please let us know.

Hello @Closet Avenger Thank you for reaching out to us. I am not able to comment or speculate on the ongoing investigation into this incident or the review of our internal processes. I can confirm that CGC is committed to ensuring that any party responsible is held accountable to the fullest extent of the law, and to ensuring that this type of incident does not happen again. Please see our official statement here: https://www.cgccomics.com/news/article/12454/ If you are the owner of an impacted book and have any questions regarding how to submit your book for review, please let us know.

Hello @Keith Aring Thank you for reaching out to us. We are working with suppliers and our third-party fulfillment center to restock shipping kits, however, I do not have an ETA for when these kits will be available. You are not required to use a CCG shipping kit for your submissions. The primary requirement for submission is that your books be bagged, boarded, and packed in the order they appear on your packing slip. Other than that, simply ensure that they are packed safely and securely for shipment. You can use these shipping instructions as a guide: https://www.cgccomics.com/news/article/8035/cgc-shipping-kits/. As a courtesy, because you are currently unable to use your free shipping kit code, I have added a $20.00 comics grading credit to your account. If you have any other questions, please let us know.

Hello @Kin3, I am happy to clarify. When filling out your submission form, you will provide the FedEx Location as your shipping address. You do not need to enter "hold for pickup," just include your name followed by the FedEx location type (FedEx Office, FedEx Onsite, etc.) and the FedEx location address. For example, if the FedEx location address is a Walgreens at 123 Main St, Anytown, FL 12345, you would enter the address as: Customer Name FedEx Onsite - Walgreens 123 Main St. Anytown, FL 12345 Please ensure that the FedEx location you choose will hold FedEx Ground packages. If you have any other questions, please let us know.

Hello @dbcn, Thank you for reaching out to us. That is correct, you will only be charged the custom label fee for books that have been graded and encapsulated. For rejected books, you will be charged the $9.00 rejection fee. If you have any other questions, please let us know.

Hello @Panda2, Thank you for reaching out to us. Please create the order and provide us with your order and originating address. Once we have this information, we will send you an international shipping label. I will send you an email and you can simply reply to it with this information. If you have any other questions, please let us know.

Hello @Alan Thomas, Thank you for reaching out. Payment is due at the time of submission, but we will not process payment until the items have been received and have completed the intake process. The intake process includes a review of the submission inventory and allows us to make necessary adjustments to the submission and submission fees should there be any item count discrepancy or submission errors. In most cases, payment is processed within a week or two of delivery. I am sorry for any inconvenience this may cause, but unfortunately, we cannot process payment before the intake process is complete and the submission is in our system. If you would like funds removed from your account immediately, one option is to pay by money order. If you need to add or change a credit or debit card on file, you can do so here: https://www.cgccomics.com/account/my-submissions/update-payment/. Please note that you will only see the option to add or change a payment for submissions with a balance due. If you have any other questions, please let us know.

Hello @fishbone Thank you for reaching out to us. The population of CGC Graded posters is not currently published online. The census includes comics, magazines, and lobby cards graded by CGC. If you have any other questions, please let us know.

Hello @mrmagoo Thank you for sharing the photo of your collectible! I will share your inquiry with our grading team and see if this is something that can be requested as a pedigree designation. We would not be able to make any grade evaluations or estimates without reviewing the card in hand. However, I will also ask how much we can expect the split / double name to facto into the final grade. When I receive their reply, I will let you know. If you have any other questions, please let us know.

Hello @Leiataua Dr. Jon, Thank you for reaching out to us. While I cannot speak to the data being shared by a third party, I would be happy to share your feedback and concerns with our management team. With the merger of CGC Trading Cards and CGC Sports Cards in June 2023, CGC Cards solidified its position as one of the world’s largest and most prominent card grading services. Grading virtually all TCGs, sports cards, and non-sports cards, CGC Cards will also feature a number of collector-friendly upgrades, including non-member submissions, a Gem Mint 10 grade, and a sleek new label that blends seamlessly with cards. In the months since the merger, CGC Cards has continued to focus on growth and improvement of processes. If you have any questions or need help with any submission, please let us know.

Hello @comxdlr, Thank you for reaching out. The card may be considered a "pack-pulled" card since it was distributed signed. If you would like to share an image of the card, I can see if the graders can confirm if the card is eligible for submission. Please note that an in-hand evaluation will still be required for a final determination. The card also must be officially licensed and meet our holder size restrictions. Currently, CGC Cards accepts cards sized 2-5/8” x 3-3/4” (6.6cm x 9.5cm) or smaller. Cards may be up to 7.25mm thick. If you have any other questions, please let us know.

Hello @Gabriel Zambrano, Thank you for reaching out on the chat boards. While I cannot provide the status of another customer's submission. I can check on your submissions and give you an update. I see one submission in process and it should be moving to grading soon. The current turnaround time for the Bulk Grading tier is 40 business days. We appreciate your patience as we work to complete your order. If you have any other questions, please let us know.

Hello @Poké-Oh! TCG, Thank you for reaching out to us. I am sorry you have not had a good experience recently. We do our best to update turnaround times online with weekly updates on the services and fees page and we apologize for any unforeseen delays. If you have any specific issue you would like help with please feel free to reach out to us. If you do not wish to renew your membership, you can turn off auto-renewal online very easily. Simply use this link Membership Auto-Renewal and uncheck the auto-renewal option. Your account will expire at the end of the current membership period. If you need any additional assistance, please let us know.

Hello @Brian K Brock, Thank you for reaching out to us. I apologize that we missed your message, but I see that you were able to turn off autorenewal on 12/20/2023. With autorenewal disabled, no additional action is needed. You will not be charged any additional membership fee unless you initiate a renewal or upgrade. If you need any additional help please let us know.