I have to wonder who the beta testers were that didn't mind all the extra clicks to get data or any of the other time extending features that have been added.
Maybe he should've chosen some dispassionate, technical people instead of dear personal friends to be testers
Either way, I don't care if it's a passion project or that he's a terrific guy...I pay for a service and have for years, it's perfectly OK to speak up when you're dissatisfied with a service you pay for as long as you don't cross the line and make it personal.