Imagine what it was like trying to deal with him in person.
He got hold of Christine's number once and called her up. The next day he calls me to complain that she wouldn't let him have whatever book he wanted from her, and I'm sitting there thinking what a terrible thing to do, to call someone you don't know, when you've been told not to, and then complain when they don't want anything to do with you...I think the word I'm looking for is 'entitled'.
Christine told me about that when I met her, she was really upset about it.
It was quite funny when his computer crashed and he was bleating on about having lost Robbie Williams ' phone number though.