Clearly, they are trying, and trying to make do improve, and maybe even making strides towards that. But would say that unless they're paying VERY well, its probably hard to find qualified graders to even train in Sarasota. So while they certainly should try to hire them, they might have larger gains by increasing in the other facets of their business, and hiring qualified people for accounting, shipping, recieving, admin, convention staff, etc. When I'm getting a CGC SS signature witness at a convention in Seattle on a Thursday by a guy who says he'll probably be the one who grades this comic later, I think "WTF???" Why is this guy (very nice guy) in Seattle??? Shouldn't he be in Florida grading when they have a crazy backlog??? Couldn't they have someone with a less specialized skillset watching someone sign a comic book 3000 miles away?
Did that message from CGC have a date on it mate?