Wall-Crawler

I sent in one fast track and one slow track sub in the same box. Tracking tool says they arrived but still not entered into the system and should have been weeks ago. 

Oh and customer service has not yet replied to my inquiry.

Sigh.

Time to email again...

Now they are telling me it will be 48 to 72 hours before my "ended" listings can be relisted. Apparently I will get a message through ebay when I am good to relist. Sigh.

On 3/11/2022 at 10:50 AM, Timmay said:

New email address new account new fees.

You can always reference your other account in your listings.

I would try to get added to concierge.

They are usually very helpful.

Thanks for that. If I have to, I will but would prefer to get it fixed...Or get hooked up with Concierge as maybe they could fix the problem...Good work around though if it comes to that...

On 3/10/2022 at 9:01 PM, Timmay said:

Time to open a new account.

This is what I am trying to avoid and if the glitch keeps saying I owe fees, would I even be able to? 

I have a fair number of followers and feedback (by my standards) and would hate to have to "start over" but if it comes to it...I may just have to.

On 3/10/2022 at 5:29 PM, Tnexus said:

Can you not just go into your ended listings, select the one you want and click "Relist?"

Nope.

If only it were that easy.

There is something on their end they have to do when an account is suspended to relist. If I try to simply relist I get the message below.

On 3/10/2022 at 2:39 PM, telerites said:

Yeah, I don't know if it because I have been a member since 1999 and/or have 100% rating or something else.  It has been quite a while since I had it.  I captured and image of what it shows when I go to contact customer service - 

 

I just looked it up. Maybe I call and demand the Concierge treatment???

I have been with eBay since 2006, have 1,135 feedback but I am at 100% rating but clearly I am not meeting their volume and other standards. Nice to know they have a two tiered help system...The have and have nots!

On 3/10/2022 at 1:10 PM, telerites said:

Not the same issue but I hadn't sold on Ebay since they made their change to requiring a linked bank account.  I kept getting emails saying my account was restricted because I hadn't updated the information (only the selling was restricted).  So I thought I might start listing some items and went through the process.  It took my information but kept saying I was restricted.  I have been on Ebay since 1999 and have the concierge service so I called and I have to admit, their response was friendly and they noted it was a bug in their system that impacted some people.  It took two days for them to resolve but they did.  

 

concierge service?

2 days I could deal with. 

I just had my account reinstated (for how long) but now the customer service agent I had on the phone can't figure out how to restore my listings due to the suspension so I can actually relist them (another agent did it before in like 10 minutes) and now I am on hold...

Sigh.

Anyway, I will not continue to post (rant) here anymore - I don't think - but may update if I actually get this thing sorted out.

On 3/10/2022 at 12:27 AM, Tnexus said:

It doesn't sound like a customer service issue though, it sounds like a bug that they have no power over fixing. If it's a known issue, I don't think there's any more you can really do.

The fact that it took multiple attempts to get some kind of answer what is going on and when I call or chat, depending on the competency of the agent, I have to go over my story again and again and have been told they cant do anything. They can. They can at least reinstate my account.

The fact I can't seem to get through to someone of "authority" kind of makes it also an overall customer service issue.

But you are right, there is likely not much more I can do 😡.

Does USPS not have an online system where you can prepare labels and forms and arrange for USPS to pick up packages for a small fee?

Canada Post does and that's how I did all my shipments at peak of Covid...No lines! I still do it from time to time as the fee is minimal ($3) and doesn't matter if you have one or several packages.

I don't start threads here too often, but I have decided to share my tale of woe with the community here in case anyone else is experiencing the same issue I am with eBay.

Long story short, since about mid-January 2022, I have been locked in a vicious cycle with eBay of trying to get them to resolve a "system glitch" that keeps restricting and suspending my account. 

Basically, for whatever reason, I have been told that their billing system has been restricting my selling privileges and even suspending my account for non-payment. However (and this has been confirmed by eBay), I have always been up to date on my payments. For some reason this "glitch" keeps "flagging" that I "owe" just under $230, however, this was paid in September 2021 (and confirmed by eBay). According to a recent chat with an eBay agent this is a "known site issue that some members have reported".  Apparently my account has been added to the ticket so "they" know my account is being affected by it". 

The problem is, this vicious cycle of restriction, suspension, then reinstatement keeps happening, as recently as yesterday. Every time my account is restricted and/or suspended I have to call eBay (and getting an agent on the phone is not as easy these days). Then, once my account is reinstated, eBay has to do something on their end to allow me to relist the items that were canned when my account was incorrectly suspended. I have wasted hours on the phone with them and online. I have lost watchers and likely sales and my account is yo-yoing between active and non-active, which will impact my seller performance. Today, my account was suspended for I think the third or fourth time in just under three months. I had to chat with an agent this evening to hopefully get my listings back up. This particular agent referred me to an email address that is no longer valid (resolve@ebay.com) and literally had no clue what they were doing and said I would have to try to speak to a live person tomorrow and ended the chat. 

I have been a member since 2006 and a Top Rated Seller for several years now. There have been some seemingly decent agents but it blows my mind they can't actually fix this problem after nearly three months. The "work around" for me to keep calling every time I'm restricted/suspended is brutal. To me, it seems eBay has gone out of their way to create a system to limit members ability to "elevate" their concerns to a supervisor or complaints department or whatever to get an actual resolution if it does not involve the basics of buying or selling. I have also found the competency levels between agents can vary drastically and I have reached out to eBay on their site and Facebook (I don't use Twitter). It is just all so incredibly frustrating. 

I know many of you will say "screw eBay" (and believe me I have thought about it) and sell here, send graded books to auctions houses, etc., and I get that there are other options, especially for graded books, but I have spent years on eBay cultivating a customer base and no disrespect to any other venues, but I think I would be hard pressed to find a better venue than eBay at the moment where I could sell myself and actually move raw books, sets and especially raw non-key books. And I don't feel like starting over there either.

Anyway, thanks for listening/reading but if anyone else is experiencing or has experienced a similar issue and had it resolved or a super secret complaints number, I would appreciate any information or insight on how to deal with eBay's "customer service" and actually get to a manager/supervisor or proper complaints department (should they have one) to get this thing resolved.

On 2/3/2022 at 3:44 AM, Arkham said:

I picked up Tec 405 from @Wall-Crawler and the legend threw these gems in as a surprise…

He knew I missed FCBD, and I freaking love the BWL character and Capullo, so this BWL#1 variant is much loved. I’m also very keen to read Ego before the upcoming movie releases. Grateful and stoked. 
 

You are welcome my friend! I knew you would appreciate them!

As someone who aspires to have the full run and is short about 20 issues (including AF #15 and ASM #1  ) I thought this was a great story and congrats on the acquisition!

It was also very cool to hear about how you got back into collecting and your friendship!

On 11/29/2021 at 3:48 PM, Iceman399 said:

This was a friends.  Sent down for the JRJR signing.  Not only did he sign it in invisible ink CGC also put the label notes of him signing it in invisible ink  

How does CGC even begin to make the customer happy here? paid good money for Sig opp. Waited months. Gets a cluster f back. Maybe they fly a rep to JR JR place to get it signed? Full refund and label correction? At least book not damaged...Those are what worry me the most. 

Block this guy: kewert89  

I had a  CGC Star Wars book listed with asking price or best offer. He makes me an offer. I accept.

A few days go by, no payment or communication. Very late in the evening on October 4th and very early morning on October 5th, I get these three messages (while I was asleep), in rapid succession, right after the other:

1st Message:

Hey what's up man? Sorry for the late reply, but I work 2nd shift Monday-Friday 3pm-3am. Anyways, I had to transfer money from my savings to my checking today to buy this it. My bank is dumb and makes me wait 1 business day for the transfer to actually post into my account.

It will be in there late tonight or early tomorrow morning (anywhere from 3-8am) so after I wake up tomorrow I'll buy it right away. It will be before I start work at 3pm cst at the latest buddy.

Sorry for the inconvenience, but I appreciate your patience! 

2nd Message:

Actually, I was just browsing my watchlist and seen that a US seller is selling a 9.6 as well, but he has is listed for $450 + $15 for shipping which is $60 less. Would you be willing to cancel this transaction and match his price man?

I don't think I've ever asked a seller to cancel a transaction before, but when I can get the same exact item for 10% less money (especially on a $500 book) it would be dumb for anyone to pass that up in my opinion.

Either way just lmk and sorry for the inconvenience.

3rd Message:

Hey what's up man? So I had some unexpected hospital bills that came in the mail today. I had surgery on my broken ankle 4months ago and my insurance covered most of it, but the final invoice shows I still need to pay a little over $2k out of pocket. I've been wanting a KOTOR #9 for a while now (it's the last KOTOR comic I need to finish my run), but that's going to have to be out on hold for the time being.

I tried to request canceling this order myself, but it wouldn't let me. If you could cancel this transaction for me I'd really appreciate. I do apologize and am sincerely sorry for wasting your time. I doubt that will change the way you feel about it, but I'd rather be upfront with you instead of just ghosting you until it's past the payment due date.
 

Anyways, take care and have a good rest of your week!

SO, basically, we have the trifecta here...Non-payment due to bank issues, followed by found a cheaper copy and then coincidence of coincidences, unexpected hospital bills! Only thing that was missing was my "kid bid on this" or other similar nonsense. I did not waste much time with this guy and cancelled the sale for buyer request and blocked him.

@Arkham and I were having a laugh.

I have also discussed the custom label too and I am NOT a fan. I do not like the modern image on the slab particularly if a silver or bronze book. Plus, I feel they take away from the actual cover art.

As for other notations or "stickers", I think they can be neat and/or informative, but in all seriousness, are not a determining factor whether I buy a book or pay more or not but maybe if it is a "novelty" and not too expensive, maybe??? 

...Like if the Spider-Man: Rein issue stated "storyline where MJ died due to exposure of radioactive sperm" 

Oh, actually, as I am building my Lee/Ditko ASM run and I am in Canada and sending books for reholder is not something I want to do nor incur additional unnecessary costs with, if I see a ASM Lee/Ditko era book with a modern custom label, its a turn off and would prefer to wait for one that doesn't have that label as I want all my Lee/Ditko run to be slabbed.

I have contemplated cracking some of my graded non ASM keys that I picked up randomly to put in mylites as part of my raw collection but definitely would not crack anything very valuable.

Interestingly (or weirdly) Paradise Comics on IG is selling some keys that have been cracked and they are displaying the label. I inquired why the slabs were cracked and apparently the original owner cracked them and kept the label. We are talking like FF #1 and bigger keys.

THAT to me, makes no sense why someone would crack that level of book and as a side note, personally, I would not be paying CGC graded prices for a cracked book as how do you know what has been done to it post cracking?

Here is a funny one...

I had three packages arrive at CGC on August 23rd, 2021.  When I went to verify in their tracking tracker, nothing showed up. I called CGC customer service on it, but long story short, they basically said they were "missed" in scanning or there was a malfunction but basically told me they get a lot of submissions, they won't go look for them and not to worry about it they will turn up. I said fine and decided to wait and see. 

I figured they were only opening packages received the week of August 16, that I still had time before something showed up in my submissions.

Last night, I see I get a CGC invoice email. Curious, I go to check on my submissions...This is what I get...

Economy (7 books) - Received 9/28/21 - Scheduled for Grading

Modern (14 books) - Received 9/28/21 - Grading/Quality Control

Meanwhile, my other package/invoice of 25 books is not yet in the system or viewable under the My Submissions tab. I am "happy" to be getting some books back way sooner than expected, but man, something is messed up. I just want those 25 books to turn up in the system now so I can "rest easy".

On 7/25/2021 at 5:52 PM, Nic8612 said:

Looks like this is what's left:

• How to Draw Marvel - $10
• Hulk - $15
• Strength and Fitness - $20
• X-Men - $18
• Funbook - $15
• Star Wars Storybook - $8
• Star Trek Enterprise Logs - $15

That's a total of $101.........take them all for $65

 

Claim as per PM

As a Canadian, I opted to receive funds in USD to my USD checking account as I do most of my buying in USD and I am too lazy to want to bother with conversion.

I had to resend my banking information several times to them and even provide my drivers license. Crazy.

I am on vacation right now so I have not sold a lot since I was under the new system, but two of my transactions came in no problem whereas the first one under the new system took awhile to show up and I had to log a ticket. Shortly after the ticket, payment was received.

I still prefer the "old system" but the one good thing is those USD funds are going straight to my USD account with no 'conversion' fees. I will maintain my presence on eBay, but I may start exploring other selling options more seriously as well due to various concerns and issues with eBay in general that we all know about.

I really like the "foreshadowing" or "teaser" descriptor, while I do not consider these an appearance per se, the are significant and do merit consideration, hence the teaser descriptor someone suggested. So, using Venom as example, how about this as some sort of "classification" system? 

Venom Example:

Venom 1st foreshadowing/teaser appearance - Web of Spider-Man #18 (small visual, may be body part or mostly obscured, no or little dialogue by character and no significant reveal)

Venom 2nd foreshadowing/teaser appearance - Web of Spider-Man #24 (small visual, may be body part or mostly obscured, no or little dialogue by character and no significant reveal )

Venom Cameo - Amazing Spider-Man #298  (character partially obscured/not fully seen, brief appearance, some dialogue and may or may not interact with primary character)

First Venom Appearance - Amazing Spider-Man #299 (full unobstructed view of character and some interaction and/or dialogue, may interact with primary character or supporting character)

First Full Venom Appearance - Amazing Spider-Man #300 (character plays pivotal role throughout majority of book/story, some backstory/motivation or origin may be revealed) 

Anyway, this is all just "fun" and will be one of those endless things us comic folk debate. I have liked seeing and hearing other peoples takes on all of this stuff.  And with regards to Venom, its all good to me, I have all of these 

3 hours ago, Lazyboy said:

Oh, so you can disregard brief appearances that don't meet your standards? Gotcha.

YUP! 😊

50 minutes ago, Lazyboy said:

What? Venom appears on the last page of the previous issue, and that's without even getting into the two Web issues.

Wasn't the Web panel just a single hand and he's unnamed?????

#298 is actually just shows Brock completely obscured...And again, his hands, but the symbiote forming around them...

But ok, sure, if you want to consider hands and fully obscured figure a first appearance, that's cool.

When I subbed it was like under a 30 Day turnaround for Modern Fast Track. These books were not marked as Received until May 1, 2021, even though they sat in the warehouse for just under a month.

With current FT turnaround at 85 Days and Regular at 101 Days, had I known, I would have not paid for Fast Track. Certainly with the current difference in turnaround time, FT is NOT worth the extra cost IMHO.

What are chances CGC offers discount or a break to those who subbed when their stated turn around times for FT were FAR, FAR less?

I kid. I know CGC is not offering anyone who paid for FT 4 months ago a break because of "they got busy". But keep those exclusive signings coming!