Matt G

Hello @frisco204, Thank you for your post. The grading credit will be automatically applied once the submission is received at our office. Please note that the membership credit will not appear in your submission cart.

Hi @TheShawnHerring, Yes, that is correct. Please note that any membership credits or grading discounts (Elite account) will be factored into those fees.

Hi @mark1220, Thank you for your post. Please use the raw value of the card in its current condition. Good resources for determining the value of your cards are completed eBay auctions and the posted prices of large sports card dealers. CSG does not assign values to any cards.

Hi @Scott Manlove, Thank you for your post. CSG is currently grading cards of standard size and thickness, but will expand its services very soon. Please check our website and social media for an announcement for these new holder options. The link below will provide details on the cards that CSG currently grades. This page will be updated with the new items as well. https://www.csgcards.com/card-grading/cards-we-grade/

Hello @johnhal, Thank you for your post. Just to confirm, did you create your shipping kit order in the CCG shopify store? You will receive an email once the kit has been shipped that will provide the tracking number.

Hi @Landon Jones, Thank you for your suggestions. We are always looking for ways to improve our submission form process and have some "fixes" in the pipeline which will speed up the form. Please note that some of the fields are optional and this may save you a bit of time to skip them. You may also use the Quick Submit option which is a very fast process for an additional $2 fee.

Hello @DKP1694433746, Thank you for your post. I am sorry to hear that a few cards were not graded. The "Raw" cards should have included a CSG label with a code referenced below. If you still have submission specific questions please contact our customer service team as they would be happy to help! (+1) 888 CSG 4723 https://www.csgcards.com/card-grading/cards-we-grade/

Hi @Bryguywa Thank you for your post. CSG, has expanded to a new facility and is actively hiring qualified candidates. https://www.csgcards.com/news/article/8919/ccg-new-building/

Hello @KLWalden, Thank you for your post. CSG typically enters submissions into the system within 72 business hours of being received. We are currently experiencing a brief backlog which is affecting this estimate and may cause a delay of a week or so. Once the submission is received into the system, you will receive an automated confirmation email and the invoice will be visible in the "Submission Tracking" feature in your account. Please contact our customer service department below if you have any further submission questions and thank you for your patience. service@csgcards.com

Hi @LAgambit, Thank you for your post. While our database is very extensive, it is not a complete list. Please try to enter your cards to the best of your ability. The form will allow you to "freeform" type certain fields if needed. Please note that our experts will make any adjustments to the card details once they reach the grading phase.

Hello @RLallen, Thank you for your post. I am sorry to hear of the issues you experienced with your submission process. I can confirm that our server experienced intermittent outages the past week which may have contributed to your issues. These issues have been resolved and we hope that you enjoy the submission process moving forward.

Hi @BK Varney, Thank you for your post and suggestions. CSG plans to introduce a competitive registry at a later date but I do not have the specifics on if albums will be included at that time. Please follow our news articles and social media for any updates.

Thank you for your post. We are experiencing a brief backlog but hope to be caught up soon. Once the submission has been received into our system you will receive an automated confirmation email. CSG does not have any upcoming shows on the calendar but we will update the page below when one is added. https://www.csgcards.com/submit/events/

@The_Reverend2831694433746 Thank you for sharing and best of luck with your submissions!

CSG has developed a proprietary algorithm to determine a card’s final grade based on its sub-grades. While we can’t reveal how we arrive at a final grade and sub-grades for a specific card, we can share some guidelines. First, it is important to note that the final grade is not simply an average of the sub-grades. Rather, it is based on numerous rules that are built into CSG’s proprietary systems and grading process. For example, the final grade can be no more than 1 point higher than the lowest sub-grade. In addition, if the two lowest sub-grades are the same, then that is the final grade for the card

Please contact our accounting department for any billing questions due to privacy issues. Thank you (+1) 888 CSG 4723

Hello @jdc112, Unfortunately, WGC cards do not qualify for the crossover service and will be considered "Raw" cards which means that CSG cannot honor the previous grade.

Hello @Tau Mamea, You can send as little as one card at a time but it may be more cost effective to send a few in together. Our bulk tier, $8 per card, is a minimum of 50 cards. Please find details on how to submit below. https://www.csgcards.com/submit/how-to-submit/

Thank you for your post. CSG plans to introduce a mobile app, population report and competitive registry at a later date.

CSG will be able to encapsulate cards such as this one as Authentic Altered in the near future. Watch for an announcement on the website and through social media.

I see an invoice received on 3/23 that is nearing completion. Please check your submission tracking page for more details. If this is not the one in question, please contact our customer service team with your tracking number and packing list number. Thank you service@csgcards.com

I believe I may have misunderstood your initial question. Your submission has been received into the CSG system and the status is listed as "Received," in your Submission Tracking Page. Once the cards reach the graders and the details are confirmed, you will see an update in your submission tracking per the details below. Your submission is in queue for grading and everything is moving along as usual. The screenshot below can be found by click on the "Status Explanations" link at the right side of your submission tracking page.

Hi @Robby Ryan, If you have the details it would be beneficial to our team to include them. If you are not sure of the card details, I would leave it blank.

Hello @Q U I N C Y, Yikes, I am sorry to see that this was labeled as the wrong player. "Rookie" mistake on our end. Please contact our customer service team once you receive the cards back and they can instruct you on how to have this fixed free of charge. Thank you service@csgcards.com

Hello @Robby Ryan, Thank you for your post. Attribute 1 & 2 are optional fields that will only apply for specific cards. In some cases, this field will be left blank. Our graders will make the final determination on the attribution and pedigree fields, if they are manually entered by the submitter.