His point is....
That regardless if you have no slab or shards of slabs, cgc people are supposed to look over the book period the end.
They're not doing that, this tangent is pointless and he's trying to make you realize.
If a book goes to reholder, the book should be reviewed in all aspects, it is not.
Hence my you're fired gif, that is probably the only processes that have been fixed. The dude who was supposed to look at every book wasn't.
What you should be focused on is not if it looks so so it gets a pss or goes straight through, that is the myth, no such thing. Every book in reholder no matter what should get opened and searched to see if grade matches.
In that case it doesn't matter how much of the case is still attached, the book should be flipped through and isn't
You're fired!