I have a situation where a buyer is very mad that I got a little delayed in shipping the items (2 days past my built in handling time in my description, which is 5 days (because i ship once a week). I shipped on Friday, 1st class, and it looks like it is getting delivered today. Ebay's estimated delivery was April 10 (because it thinks I ship media mail). So, if i had shipped on time it would have been sent out Wed. The guy is hysterical over $20 in comics and not "hot" ones that need to be flipped quickly. Reading his message it sounds like a borderline mental health issue ("no way is this acceptable and nothing you say can change that"), but he does buy a lot of comics. As I am not interested in poking the mental illness bear, I tried to explain politely that while yes, I was a little slow in shipping, because I sent 1st class and was not pocketing a few extra bucks (and, in fact, lose money on shipping) he would, in fact, be getting the package 7+ days faster than if I had shipped on time, but via media mail. I am tempted just refund the shipping, hoping that it helps prevent his psychotic break, but for some people that just gets them more excited. Next, he will want it all free. I figure he is going to pound me on the stars anyway,