I'm making the switch from long boxes to short, and been ordering them via Amazon from a company called Big Fly. First order went great, as did the second. Ten boxes, ten lids. Third order comes and ten boxes, no lids. Contact Amazon and am told to return product. I explain I can't wait and guy says hold on let me talk to someone. He comes back and says he's issuing a refund and I can keep the boxes. I try telling him that I really need the lids, as well and he tells me to order another ten boxes and I'll get the ten lids I need.
As a consumer, I'm delighted that I got ten boxes for free, but as a shareholder I'm annoyed they wouldn't simply send out the ten lids.