When you drop your books off at a show, they still have to be mailed back to CGC HQ before they can begin the grading process - if you dropped them at NYCC over the weekend, they probably arrived in Florida yesterday. And considering that more than 100 boxes of books were shipped back, it doesn't seem too unreasonable that it'll take a couple of days to process them :shrug:
I guess my mistake was to assume that CGC had a system that allows them to identify and prioritize express submissions over the standard and other tiers when they arrive at CGC (the rep I spoke to said they are just opening them up now). I also assumed they had a way to transport these submissions back to CGC quickly, as opposed to using the same method a submitter uses, i.e., mailing it.
When CGC offer$ a premium $ervice they should make every effort to deliver on it.
Lesson learned.
on the other hand...you got an expensive book and you're about to pay a lot of $$$ to get it graded, maybe ask some more questions before making assumptions and handing over premium $$$.
I'm just playing devil's advocate, I pretty much agree with you, I think they'd have a better, faster system in place.
I've handed submissions to CGC at NYCC just about every year I've gone the last few, and they usually show up on the tracking within a few days - like Tuesday after the weekend of the con.
This was exceptionally long wait, and that's why I called them today.
As far as asking questions, and not making assumptions, I would bet money they would not have told me at the con that an express submission would take a week to get to CGC and when it did not get any special attention.
That's not true. If you had asked, they would have told you the exact same thing I said above - unless it's a high-value walkthrough, books CGC receive at shows are always shipped back.
I wasn't debating that they wouldn't tell me how, I was saying they likely wouldn't tell me they were going to be missing in limbo for 7 days.
It never happened before, why should it happen now? Anyway, justified or not, I'm disappointed.
You wrote that you've handed subs off to CGC at NYCC before - last year books from NYCC started showing up in the system the Wednesday after the show. This year they're starting to show up today (the Thursday after the show). Apart from the 1 day difference, what's really changed?
Monday was a holiday