MattM CS

Hello! I could not locate an account associated with your email. Please contact us from the email associated with your account. If you did not create an account when submitting, it is likely this was submitted through a facilitator in which case we will need to direct you to the facilitator your submitted through for more info. Any chance you have a copy of the receipt from the show?

Let me check on that...

Great question! As this service is for books that have already been signed but not witnessed by our Signature Series team, if you have a book (raw, in a qualified label, or in a Green/Yellow label) that you would like to receive JSA Authentication for the unwitnessed Signature, we will review it, if it is submitted through this service regardless of the signer.

Hey All, Just wanted to share this post as well in the ASK CGC page. If you have any questions not answered in the article, please post them there and/or tag me. Thanks for your patience! https://boards.cgccomics.com/topic/535186-cgc-x-jsa-questions/#comment-13173275

No Problem! I had the exact same confusion when it was first announced to our team. If you see or have any other questions, I pinned a post in the ASK CGC page for extra questions. But as always feel free to tag me. Also, there is another post regarding this new service below. So be sure to check that one out as well everyone! https://boards.cgccomics.com/topic/533705-certified-collectibles-group-to-acquire-james-spence-authentication/page/13/#comment-13173365 https://boards.cgccomics.com/topic/535186-cgc-x-jsa-questions/#comment-13173275

@ADAMANTIUM @eastbayrudy Thanks for the tag! You can submit a book with multiple Sigs. Reminder: The fee for this is $25 per Signature. @ADAMANTIUM the 2 sig maximum is for the SIGNATURE GRADING service. But if you have a book with 10+ sigs, you can submit this through the CGC x JSA service to have each signature reviewed. We just can not grade the signatures BUT will still grade the book.

Hello, This promotion was for a free custom label NOT a free comic grading. That said, the free custom label is still available to be applied to FCBD book submissions if selected when submitting. Thanks for checking!

Thanks for the heads up! This is definitely a glitch! I will let our IT team know so we can get this resolved ASAP.

Correct. This is not a mandatory service. Just an additional offering through CGC x JSA.

CGC x JSA will only offer this service for up to 2 books period. Example: If your book has 3 unwitnessed sigs and you requested this Sig Grading service this add on would be removed as it can not apply.

Correct.

Hey Friends! It's that time again for another Pinned Post in the CGCQ Board. Our new CGC x JSA announcement has now gone live and can be reviewed using the link below. https://www.cgccomics.com/news/article/12776/ As always, if you have any further questions not seen on the FAQs at the bottom of the page, please let us know! There are a lot of great questions surrounding this service so be sure to check out those FAQs!

Just so everyone has the article: https://www.cgccomics.com/news/article/12776/

Hello @BashBrosCollecting, Yes that is correct. While your membership has expired, as this packing slip was created before the expiration, the cards will still be processed accordingly. That said, you will not be able to create any new submissions with this discount level unless you renew your account. Thanks!

Hello, Great question! These holders are specifically designed to holder pulps and are reviewed by our encapsulation team directly. However as this is a brand new service, please send us an email with a video of the movement you are seeing. We will review this with our leadership team to see if there is a possibility to have this returned for review and possibly reholder in a different encapsulation. Thanks for checking!

Thank you for contacting us. Unfortunately, we have been experiencing some issues with our server.  As a result, some features on the website may not have been displayed properly. This could have included features like order submission and tracking. Everything should be back up and running normally now. Please let us know if you are still experiencing an issue. Thank you!

Hello @TSwift25, Long time no talk... This shipping fee is our international shipping rate for a single package of 5 or fewer books. Double check your shipping address is correct for me before submitting this packing slip. If it is correct, send me a DM with a screenshot of the address. I will log into your account and see if I can figure out was is causing this glitch. As always, let us know if you have any other questions.

Hello @forbiddenwon If you are unsure of which variant to select from the dropdown menu please select "I can't find my book" instead. Due to the number of different variants of this book in our system, 100+ (I wish I was joking), we would need this in-house to confirm what the specific variant is titled for our labels and census. I am sorry for the inconvenience.

@Brett.gm This was actually a new error our IT team ran into this morning. We are working to correct this now. Please give it a few hours and try again after 5 PM. If it is still not showing up please let us know. Thanks for your patience!

Thanks again for working with us on this and informing us of the Newsstand Editions versus Direct. For any other customers who had a newsstand but whose pricing originally reflected a direct, we are reviewing these currently. If you already received an offer yesterday, we will be following up with you shortly with an adjusted offer accordingly. If you have not yet received an offer letter and your book has already completed its review, we are still waiting on the insurance company to review some of these situations. Once we have more information, our team will follow up with you. @Mdesimone, Thanks again for your patience and for bringing this error to our attention! We appreciate your understanding.

Thanks for contacting us. If the cards are unlicensed, CGC will not be able to add them a guarantee. Therefore these cards may be rejected from grading. If this occurs, any grading fees charged will be refunded back to your card. I am sorry for the confusion this has caused.

Hello @Vince G, These can be shipped to us in the same package but will be returned to you separately. Thanks for checking!

Hello, Until the submission has been shipped in our system, we can update the address for your submission. To do this, please send us an email with the submission numbers you would like to update and the new shipping address. We can also have these shipped to FedEx offices to be held for your pick up if that is easier but we do need the requests in written documentation via our support email. Thanks for checking! Submissions@cgccomics.com

Hello! Currently, the maximum dimensions we accept for items such as this is through our Magazine tier with the dimensions being 11-1/2" tall x 8-7/8" wide x 1/2" thick. Because this is larger than these dimensions we would not be able to encapsulate this program, unfortunately. I am sorry for the inconvenience.

@AnkurJ Sorry about that! I just contacted the rep who assisted you with this to make them aware. Thanks for letting me know!