MattM CS

@David Puterbaugh, Thank you for contacting us. Unfortunately, these kits have been out of stock due to supply chain issues since last year. Because of this, in lieu of a shipping kit, I have added a $25 credit to your account to be applied to your next submission through CGC. I am sorry for the inconvenience. Thank you for your understanding.

Good question! Yes you would. That said, the premium benefits for our other companies (NGC and PMG) have a different discount rate for the Elite/Premium/Associate level memberships so be sure to check the specific company before making a new submission.

Hello @Vitomac5, Great question! Usually, our automated accounting software bills cards within 1-2 weeks after the submission has been received and is visible on your submission tracking page. This is not a guaranteed timeline though. In some cases, (like when a submission is sent through pressing) the full payment will not be processed until much later. Thanks for your patience.

Hey @joeypost, If you ever have any questions about these, please create a new post in the ASK CGC page here: https://boards.cgccomics.com/forum/23-ask-cgc/

Hello @Stefan_W, This would still be considered a regular comic submission our our team needs to make any adjustments to the submission form or pricing we would contact you accordingly but this should not occur in this case. Thanks for checking!

@Tamangocgc, Thanks for contacting us. This happens from time to time in the encapsulation process. This does not look to have been resealed from the images. Unfortunately, if you would like our team to review this further or place the book into a new encapsulation, it would need to be sent through the paid reholder service. I am sorry for the inconvenience.

@Alan Bean Thanks for the heads up! I have alerted our Sig team of this. We will get this issue corrected shortly. Sorry for the confusion!

Hello @David Puterbaugh, It seems this book was not originally submitted to us through your account. Please return this book to the original submitter to have it returned for a Mechanical Error service. If this is not done, the regular reholder fees will apply. I am sorry for the inconvenience.

Hello @Jfigs818 This should have originally been a green qualified label. If you would like to purchase this book and wait for our JSA authentication service to begin accepting submissions, I would suggest doing that. More information is coming soon on this service so be on the lookout in the coming weeks for more info about this! Thanks for your patience!

Hello! I am sorry for the inconvenience. This label was received in error and should have been a Blue Universal label. I will be sending you instructions to have this returned and corrected via your email on file. Thanks for letting us know of the error!

@TheManBoston Submitting your comics, trading cards, magazines, and concert posters to CGC is easy.  Just follow the steps outlined on our website to sign up for membership and start submitting on How to Submit | CGC (cgccomics.com). If you do not wish to sign up for membership, you can also submit through an authorized CGC dealer to submit items on your behalf.  A listing of authorized CGC dealers is available on our website at Dealer Listing | CGC (cgccomics.com). If you have any questions, please let us know.

Hello @breakbusters, Sorry for the confusion this caused. This is mentioned on our articles for the signings but it is usually at the bottom of the instructions so it can be missed. So with this, once ordered, we will ship the bags to you for you to add them to your books. One thing to mention, if you do not need to use OUR window bags for these signings but if you can not secure window bags otherwise, they must be utilized. Thanks for checking!

Hello @AJI3, I found a copy of this book for sale on eBay. From the image, this would not have been rejected for the explicit image. That said, we have not graded any penthouse magazines previously. You can review this HERE. This is likely due to the size of the book instead of the images. There should be a note of this with the submission when it is returned with more insight. I am sorry for the confusion this has caused. As a reminder, we can only grade magazines that fit within the following dimensions: 11-1/2" tall x 8-7/8" wide x 1/2" thick. Because this was rejected for this reason, I have processed a refund to your card for this grading fee. I am sorry for the confusion this has caused.

Hello @ramithard Great question! So this is not found on the website, but if it is needed, our accounting team can send a report showing all the submissions, and bills made in the last year. I have processed this statement for you so be on the look out for this coming to your email address.

Hey Everyone, Just wanted to let you know, that I will be out of the office until April 2nd. KaileeS will be in and out of this board filling in, but she will be the only one answering questions for our Comics, Cards, Video Games, Paper Money, and Coin verticals. Thanks for your patience with replies during this period. If you have something PRESSING (pun) in the meantime, please give us a call, send us a text, or email us at the information below! Call or text (+1) 855-GRADE10 (855-472-3310) Message and data rates may apply for text messages. Service@CGCcomics.com

@Tbone911t, Let me check with our graders on this. Not something we see every day.

Hello @AeroJim The value we ask for is an insurance value, the amount you would feel comfortable with in terms of a replacement value if the book was lost or damaged. Each tier of service covers up to a maximum specified insurance level, select the tier of service which will accommodate the declared value for your item. These can be viewed online at Services and Fees. We encourage you to be conservative as we do not reimburse if it has been over-valued. If a book were grossly under-valued, we would contact you to bump the book to a higher grading tier and you would just pay the difference in the grading fees at that time. Details can be viewed online with our Declared Value Policy. If you have any questions, please let us know.

Hello @Aiole, Thanks for your patience on this submission. When this was received in-house the estimated turnaround time for their tier of service was 20 business days. Currently, this has been in process for 19. While these turnaround times are estimates only and not guaranteed, you should be seeing this move through to shipping VERY shortly. Thanks for your patience! Let us know if you have any other questions!

Hello, You can find the steps to submit HERE. That said, the TMNT book we would not be able to encapsulate if the cassette insert is attached to the book. Also, for the Star Wars book, CGC does not currently recognize unwitnessed signatures. Because of this, at this time, this book would receive a green-qualified label. That said, we announced yesterday some great news for books like this that have unwitnessed signatures. More information will be coming on this new service next month, but for now, you can read more about this HERE.

Hello @Sebastsk8, Great question! This would affect the grade the book would receive but we would need this in hand to confirm by how much. Because everything is still included, it may receive a blue label, but we can not confirm this until the book is in hand with our graders. I am sorry for the inconvenience!

Hello @Mehdi B, Below are some of the benefits of becoming a dealer. ● 25% discount on grading tiers for CGC and 15% discount for our other verticals. ● Full access to an array of digital tools designed to support them and their customers (such as population reports, price guides, registries, dealer portals, etc.) ● Authorized Dealer logos to display in their online and offline materials. ● Listing in the Dealer Locator with backlinks to their website. ● Access to APIs and data downloads to enhance their inventory systems and website. ● Exclusive Authorized Dealer news and events

IT has reported they have corrected the glitch that was causing this issue. If any others pop up, please let me know!

This one is now good. Thanks again!

This one is now showing properly. Thanks again! https://www.cgccomics.com/certlookup/1186531006/

This one is now showing properly. Thanks for your patience! https://www.cgccomics.com/certlookup/0962663002/