I feel no disrespect from you Bob, as long as we're discussing things with civility here. I read the "Services and Fees" page on the web site and yes the Express tier has a $3000 value limit with the turnaround 5 business days. If the book was worth more I would have had to pay for the Walk-through. I talked to the CSR at the table about the fact I needed the book back fast, but didn't think it necessary to pay for a Walk through, as the book value was probably within the $3000 limit and the 5-day turnaround was good enough, and he agreed. He said they usually get into the system early the week after the con. I said I was fine with 5 business days (after it's in their system). And that was it. No warning about a huge lag period from the time I handed it over to the CSR. I even joked and said "see you in about 2 weeks" when he took the book. So maybe I'm being unreasonable, and if that's the case I apologize, but I never expected my submission to be in limbo so long.
Even if I had paid for a Walk-through, how would things be any different for me?
I feel sorry for anyone who paid for that, and is in the same boat as me.