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current turn around rates at CGC
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27,034 posts in this topic

On 5/24/2023 at 11:13 AM, Monster's Lair Comics said:

Has anyone been told what the hold up is?  I've "heard" encapsulation. My interaction with Customer Service via email and phone have not provided any answers, basically "it will ship when it ships". Moderns and reholders are still getting through. You would figure that they would want to get some of the economy books out that have been lagging behind posted TAT's. I have FT Econ that have been in GEI for 22 days, getting close to the 30 day total TAT.  If we are paying the additional $15 per book and getting the standard service, why are we not refunded the FT upcharge?  

My best guess?  Slight uptick in submissions because of the old pricing invoices pouring before 6/2/2023.

Call them, they may refund you for the FT fees.  I know people have in the past , and got the credit back.  So worth a shot?

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On 5/24/2023 at 1:13 PM, Monster's Lair Comics said:

Has anyone been told what the hold up is?  I've "heard" encapsulation. My interaction with Customer Service via email and phone have not provided any answers, basically "it will ship when it ships".

I have a slew of FTM's sitting in my Submission Tracking all at SFG.  When I spoke to a customer service person yesterday, I was told that because I added Imaging to my submissions, that's another 10 days added to the TAT.  I was like, "WHAT?"  It's always been my experience that Imaging is encompassed during the FTM 10 Day TAT.  Then after the submission ships, several days later I receive my pics from Imaging via e-mail.

I swear Customer Service makes news rules up as they go.

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On 5/16/2023 at 8:41 PM, ChrispyC66 said:

15 book Modern sub. no FT

  • Shipped: 5/3/23
  • Delivered: 5/5/23
  • Received: ?

In the same box,

10 book Economy/Vintage sub. no FT

  • Shipped: 5/3/23
  • Delivered: 5/5/23
  • Received: ?

 

Business Day 14 and still not Received. :popcorn:

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DeFalco Signing + CCS

2/1- Mailed to CGC 

2/3 - Delivered to CGC facility

2/7 - Received by CCS

5/19 - Received by CGC

5/19 - SFG

5/22 - GEI

5/23 - G/QC

N/A - Shipped 

 

Frank Miller Signing + CCS

3/20 - Mailed to CGC 

3/22 - Delivered to CGC facility

3/24 - Received by CCS

5/24 - Received by CGC

5/24 - SFG

N/A - GEI

N/A - G/QC

N/A - Shipped 

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On 5/14/2023 at 6:18 AM, Tec-Tac-Toe said:

Submissions:

a) forty comic book modern

b) two magazine modern

Edit:

1) both shipped, Friday, May 12, 2023

2) both scheduled to be delivered, Monday, May 15

3) delivered and ready for collection by CGC, May 15

4) "picked up" by CGC, May 15

5) CGC confirmed delivery, Tuesday, May 16

6) CGC marked received,  TBD

7)

 

6) CGC marked "Received" TBD
a) Forty Comics Books: Thursday, May 25, 2023
b) Two Magazines:
 
7) CGC Scheduled for Grading
a) Forty Comic Books: Thursday, May 25, 2023
b) Two Magazines:
 
 
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On 5/24/2023 at 9:10 PM, ChrispyC66 said:

Business Day 14 and still not Received. :popcorn:

I’m gonna need more popcorn. This show is finally gettin’ started. Shhhhh!

15 book Modern sub. no FT

  • Shipped: 5/3/23
  • Delivered: 5/5/23
  • Received and SFG: 5/25/23 (+15 business days)
  • G/E/I: ?

10 book Economy/Vintage sub. no FT

  • Shipped: 5/3/23
  • Delivered: 5/5/23
  • Received and SFG: 5/25/23 (+15 business days)
  • G/E/I: ?
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