current turn around rates at CGC 79 79

[mschmidt]

Granted I'm not privy to all the specific however I'm willing to bet that they could improve TaT's with MINIMAL effort. As someone else already mentioned, books are just sitting in the vault.

 

Like I said on the last page, 40 of my 94 calendar days (which is really how TATs should be measured, rather than worrying about what is a business day or not), or 42% of my wait, were spent after the grading had been done. If they had enough capacity to encapsulate books that wouldn't have happened.

 

I can handle a wait to get graded no problem, but once the books are graded they should ship. A 40 day wait after the job we all pay for, their grading opinion, is done is the unacceptable part.

 

Whilst we all agree that the long TaTs suck, I'm still not sure what you're complaining about here - your books were completed within the current turn around time, so, technically, you got what you paid for.

 

If modern books had their current turnaround time drop back down to 20 business days, but 17 of those days were spent waiting for encapsulation, why would that matter? All that matters is the total amount of time the books spend in CGC's hands ...

 

So getting 58 days (really 94) for a TAT that is inflated from the originally stated 40 business day TAT is ok because their website says so?

 

If TATs were inflated because it took 50 days to get to grading that would be more understandable, as you can only get so many skilled graders to do the job. That sort of bottleneck, at the skilled side of things, would make sense to me. Having such a severe bottleneck at the unskilled side of things, where investing in equipment/unskilled labor to do what should be a very quick and straightforward job of encapsulation/shipping is where I have a problem.

 

The longer my books sit there the greater the likelihood that they will be damaged or lost while in their possession (and I don't mean lost in the traditional sense of "I can't find it" but by something like a natural disaster/fire sort of thing). I think CGC recognizes this too, which is why they no longer display grades until the books ship, so they don't have to change grades if something happens that downgrades a book AFTER the grading process. 40 days was a looooong time for my books to sit collecting dust waiting for encapsulation. The fact that it took that long shows a lack of investment in the business, and I'm not the only one who has talked about this. This 40 day wait has significantly impacted my satisfaction with their service. Yes, you can say all you want that I got the TAT they advertise, but seeing the inner workings of this wait (i.e. 42% of the wait with the books just sitting there after the skilled part is done) is what has caused my frustration with CGC.

 

As I said, I think the current, long TaTs suck too.

 

But if a company tells you up front that their service takes X amount of days and the service ends up taking that amount of days, I still don't understand why it matters how long each step of the process took. The fact that your books spent a long time waiting for encapsulation tells us that that's where the current hold-up is (last year the hold-up was in grading, for instance), but what if the hold up was in the verification or the grading process? It still wouldn't matter because the end result is the same.

 

Your books are sitting in CGC's vault in-between the different steps - there's no higher likelihood of them being damaged or lost between the grading & encapsulation stage than there is between any of the other stages.

 

Perhaps, but if CGC thought so then they wouldn't have changed their stance on when they make grades available.

 

Previously grades were able prior to the books being finalized - which lead to a lot of "why did my grades change?" confusion. That's why they changed this. They didn't change it so they could smack your books around on their way to the slabbing machine and not be held accountable

[mysterio]

Granted I'm not privy to all the specific however I'm willing to bet that they could improve TaT's with MINIMAL effort. As someone else already mentioned, books are just sitting in the vault.

 

Like I said on the last page, 40 of my 94 calendar days (which is really how TATs should be measured, rather than worrying about what is a business day or not), or 42% of my wait, were spent after the grading had been done. If they had enough capacity to encapsulate books that wouldn't have happened.

 

I can handle a wait to get graded no problem, but once the books are graded they should ship. A 40 day wait after the job we all pay for, their grading opinion, is done is the unacceptable part.

 

Whilst we all agree that the long TaTs suck, I'm still not sure what you're complaining about here - your books were completed within the current turn around time, so, technically, you got what you paid for.

 

If modern books had their current turnaround time drop back down to 20 business days, but 17 of those days were spent waiting for encapsulation, why would that matter? All that matters is the total amount of time the books spend in CGC's hands ...

 

So getting 58 days (really 94) for a TAT that is inflated from the originally stated 40 business day TAT is ok because their website says so?

 

If TATs were inflated because it took 50 days to get to grading that would be more understandable, as you can only get so many skilled graders to do the job. That sort of bottleneck, at the skilled side of things, would make sense to me. Having such a severe bottleneck at the unskilled side of things, where investing in equipment/unskilled labor to do what should be a very quick and straightforward job of encapsulation/shipping is where I have a problem.

 

The longer my books sit there the greater the likelihood that they will be damaged or lost while in their possession (and I don't mean lost in the traditional sense of "I can't find it" but by something like a natural disaster/fire sort of thing). I think CGC recognizes this too, which is why they no longer display grades until the books ship, so they don't have to change grades if something happens that downgrades a book AFTER the grading process. 40 days was a looooong time for my books to sit collecting dust waiting for encapsulation. The fact that it took that long shows a lack of investment in the business, and I'm not the only one who has talked about this. This 40 day wait has significantly impacted my satisfaction with their service. Yes, you can say all you want that I got the TAT they advertise, but seeing the inner workings of this wait (i.e. 42% of the wait with the books just sitting there after the skilled part is done) is what has caused my frustration with CGC.

 

As I said, I think the current, long TaTs suck too.

 

But if a company tells you up front that their service takes X amount of days and the service ends up taking that amount of days, I still don't understand why it matters how long each step of the process took. The fact that your books spent a long time waiting for encapsulation tells us that that's where the current hold-up is (last year the hold-up was in grading, for instance), but what if the hold up was in the verification or the grading process? It still wouldn't matter because the end result is the same.

 

Your books are sitting in CGC's vault in-between the different steps - there's no higher likelihood of them being damaged or lost between the grading & encapsulation stage than there is between any of the other stages.

 

Perhaps, but if CGC thought so then they wouldn't have changed their stance on when they make grades available.

 

Previously grades were able prior to the books being finalized - which lead to a lot of "why did my grades change?" confusion. That's why they changed this. They didn't change it so they could smack your books around on their way to the slabbing machine and not be held accountable

 

Never said they smacked them around, only that it gives them the leeway of keeping me in the dark for those 40 extra days.

[TintiGooner]

Modern fast track SS received by CGC 5/22 had grades available yesterday.

[mschmidt]

Granted I'm not privy to all the specific however I'm willing to bet that they could improve TaT's with MINIMAL effort. As someone else already mentioned, books are just sitting in the vault.

 

Like I said on the last page, 40 of my 94 calendar days (which is really how TATs should be measured, rather than worrying about what is a business day or not), or 42% of my wait, were spent after the grading had been done. If they had enough capacity to encapsulate books that wouldn't have happened.

 

I can handle a wait to get graded no problem, but once the books are graded they should ship. A 40 day wait after the job we all pay for, their grading opinion, is done is the unacceptable part.

 

Whilst we all agree that the long TaTs suck, I'm still not sure what you're complaining about here - your books were completed within the current turn around time, so, technically, you got what you paid for.

 

If modern books had their current turnaround time drop back down to 20 business days, but 17 of those days were spent waiting for encapsulation, why would that matter? All that matters is the total amount of time the books spend in CGC's hands ...

 

So getting 58 days (really 94) for a TAT that is inflated from the originally stated 40 business day TAT is ok because their website says so?

 

If TATs were inflated because it took 50 days to get to grading that would be more understandable, as you can only get so many skilled graders to do the job. That sort of bottleneck, at the skilled side of things, would make sense to me. Having such a severe bottleneck at the unskilled side of things, where investing in equipment/unskilled labor to do what should be a very quick and straightforward job of encapsulation/shipping is where I have a problem.

 

The longer my books sit there the greater the likelihood that they will be damaged or lost while in their possession (and I don't mean lost in the traditional sense of "I can't find it" but by something like a natural disaster/fire sort of thing). I think CGC recognizes this too, which is why they no longer display grades until the books ship, so they don't have to change grades if something happens that downgrades a book AFTER the grading process. 40 days was a looooong time for my books to sit collecting dust waiting for encapsulation. The fact that it took that long shows a lack of investment in the business, and I'm not the only one who has talked about this. This 40 day wait has significantly impacted my satisfaction with their service. Yes, you can say all you want that I got the TAT they advertise, but seeing the inner workings of this wait (i.e. 42% of the wait with the books just sitting there after the skilled part is done) is what has caused my frustration with CGC.

 

As I said, I think the current, long TaTs suck too.

 

But if a company tells you up front that their service takes X amount of days and the service ends up taking that amount of days, I still don't understand why it matters how long each step of the process took. The fact that your books spent a long time waiting for encapsulation tells us that that's where the current hold-up is (last year the hold-up was in grading, for instance), but what if the hold up was in the verification or the grading process? It still wouldn't matter because the end result is the same.

 

Your books are sitting in CGC's vault in-between the different steps - there's no higher likelihood of them being damaged or lost between the grading & encapsulation stage than there is between any of the other stages.

 

Perhaps, but if CGC thought so then they wouldn't have changed their stance on when they make grades available.

 

Previously grades were able prior to the books being finalized - which lead to a lot of "why did my grades change?" confusion. That's why they changed this. They didn't change it so they could smack your books around on their way to the slabbing machine and not be held accountable

 

Never said they smacked them around, only that it gives them the leeway of keeping me in the dark for those 40 extra days.

 

And, again, it doesn't matter if those extra 40 days occur between receiving & verifying, verifying & grading or grading & encapsulation - the end result is exactly the same.

[mysterio]

Granted I'm not privy to all the specific however I'm willing to bet that they could improve TaT's with MINIMAL effort. As someone else already mentioned, books are just sitting in the vault.

 

Like I said on the last page, 40 of my 94 calendar days (which is really how TATs should be measured, rather than worrying about what is a business day or not), or 42% of my wait, were spent after the grading had been done. If they had enough capacity to encapsulate books that wouldn't have happened.

 

I can handle a wait to get graded no problem, but once the books are graded they should ship. A 40 day wait after the job we all pay for, their grading opinion, is done is the unacceptable part.

 

Whilst we all agree that the long TaTs suck, I'm still not sure what you're complaining about here - your books were completed within the current turn around time, so, technically, you got what you paid for.

 

If modern books had their current turnaround time drop back down to 20 business days, but 17 of those days were spent waiting for encapsulation, why would that matter? All that matters is the total amount of time the books spend in CGC's hands ...

 

So getting 58 days (really 94) for a TAT that is inflated from the originally stated 40 business day TAT is ok because their website says so?

 

If TATs were inflated because it took 50 days to get to grading that would be more understandable, as you can only get so many skilled graders to do the job. That sort of bottleneck, at the skilled side of things, would make sense to me. Having such a severe bottleneck at the unskilled side of things, where investing in equipment/unskilled labor to do what should be a very quick and straightforward job of encapsulation/shipping is where I have a problem.

 

The longer my books sit there the greater the likelihood that they will be damaged or lost while in their possession (and I don't mean lost in the traditional sense of "I can't find it" but by something like a natural disaster/fire sort of thing). I think CGC recognizes this too, which is why they no longer display grades until the books ship, so they don't have to change grades if something happens that downgrades a book AFTER the grading process. 40 days was a looooong time for my books to sit collecting dust waiting for encapsulation. The fact that it took that long shows a lack of investment in the business, and I'm not the only one who has talked about this. This 40 day wait has significantly impacted my satisfaction with their service. Yes, you can say all you want that I got the TAT they advertise, but seeing the inner workings of this wait (i.e. 42% of the wait with the books just sitting there after the skilled part is done) is what has caused my frustration with CGC.

 

As I said, I think the current, long TaTs suck too.

 

But if a company tells you up front that their service takes X amount of days and the service ends up taking that amount of days, I still don't understand why it matters how long each step of the process took. The fact that your books spent a long time waiting for encapsulation tells us that that's where the current hold-up is (last year the hold-up was in grading, for instance), but what if the hold up was in the verification or the grading process? It still wouldn't matter because the end result is the same.

 

Your books are sitting in CGC's vault in-between the different steps - there's no higher likelihood of them being damaged or lost between the grading & encapsulation stage than there is between any of the other stages.

 

Perhaps, but if CGC thought so then they wouldn't have changed their stance on when they make grades available.

 

Previously grades were able prior to the books being finalized - which lead to a lot of "why did my grades change?" confusion. That's why they changed this. They didn't change it so they could smack your books around on their way to the slabbing machine and not be held accountable

 

Never said they smacked them around, only that it gives them the leeway of keeping me in the dark for those 40 extra days.

 

And, again, it doesn't matter if those extra 40 days occur between receiving & verifying, verifying & grading or grading & encapsulation - the end result is exactly the same.

 

Agreed, time is time. No argument there. All I said was that there would be an easy way for them to bring TATs down if they want to, but they're obviously comfortable with a bottleneck at encapsulation.

[mschmidt]

Granted I'm not privy to all the specific however I'm willing to bet that they could improve TaT's with MINIMAL effort. As someone else already mentioned, books are just sitting in the vault.

 

Like I said on the last page, 40 of my 94 calendar days (which is really how TATs should be measured, rather than worrying about what is a business day or not), or 42% of my wait, were spent after the grading had been done. If they had enough capacity to encapsulate books that wouldn't have happened.

 

I can handle a wait to get graded no problem, but once the books are graded they should ship. A 40 day wait after the job we all pay for, their grading opinion, is done is the unacceptable part.

 

Whilst we all agree that the long TaTs suck, I'm still not sure what you're complaining about here - your books were completed within the current turn around time, so, technically, you got what you paid for.

 

If modern books had their current turnaround time drop back down to 20 business days, but 17 of those days were spent waiting for encapsulation, why would that matter? All that matters is the total amount of time the books spend in CGC's hands ...

 

So getting 58 days (really 94) for a TAT that is inflated from the originally stated 40 business day TAT is ok because their website says so?

 

If TATs were inflated because it took 50 days to get to grading that would be more understandable, as you can only get so many skilled graders to do the job. That sort of bottleneck, at the skilled side of things, would make sense to me. Having such a severe bottleneck at the unskilled side of things, where investing in equipment/unskilled labor to do what should be a very quick and straightforward job of encapsulation/shipping is where I have a problem.

 

The longer my books sit there the greater the likelihood that they will be damaged or lost while in their possession (and I don't mean lost in the traditional sense of "I can't find it" but by something like a natural disaster/fire sort of thing). I think CGC recognizes this too, which is why they no longer display grades until the books ship, so they don't have to change grades if something happens that downgrades a book AFTER the grading process. 40 days was a looooong time for my books to sit collecting dust waiting for encapsulation. The fact that it took that long shows a lack of investment in the business, and I'm not the only one who has talked about this. This 40 day wait has significantly impacted my satisfaction with their service. Yes, you can say all you want that I got the TAT they advertise, but seeing the inner workings of this wait (i.e. 42% of the wait with the books just sitting there after the skilled part is done) is what has caused my frustration with CGC.

 

As I said, I think the current, long TaTs suck too.

 

But if a company tells you up front that their service takes X amount of days and the service ends up taking that amount of days, I still don't understand why it matters how long each step of the process took. The fact that your books spent a long time waiting for encapsulation tells us that that's where the current hold-up is (last year the hold-up was in grading, for instance), but what if the hold up was in the verification or the grading process? It still wouldn't matter because the end result is the same.

 

Your books are sitting in CGC's vault in-between the different steps - there's no higher likelihood of them being damaged or lost between the grading & encapsulation stage than there is between any of the other stages.

 

Perhaps, but if CGC thought so then they wouldn't have changed their stance on when they make grades available.

 

Previously grades were able prior to the books being finalized - which lead to a lot of "why did my grades change?" confusion. That's why they changed this. They didn't change it so they could smack your books around on their way to the slabbing machine and not be held accountable

 

Never said they smacked them around, only that it gives them the leeway of keeping me in the dark for those 40 extra days.

 

And, again, it doesn't matter if those extra 40 days occur between receiving & verifying, verifying & grading or grading & encapsulation - the end result is exactly the same.

 

Agreed, time is time. No argument there. All I said was that there would be an easy way for them to bring TATs down if they want to, but they're obviously comfortable with a bottleneck at encapsulation.

 

I heard at WW Philly that they'd just bought another encapsulation machine - hopefully that'll help get those TATs moving again

[mysterio]

 

I heard at WW Philly that they'd just bought another encapsulation machine - hopefully that'll help get those TATs moving again

 

That is good news indeed. I really do like CGC and their product, and I would use it a lot more often if TATs weren't such an irritant. This may seem petty, but it affects my level of satisfaction (and as it is I'd rather spend my money on books rather than grading books I already own, all things being equal).

[Gem_Mint]

Bottom line... This takes way too long.

[Goldeneye]

 

I heard at WW Philly that they'd just bought another encapsulation machine - hopefully that'll help get those TATs moving again

 

That is good news indeed. I really do like CGC and their product, and I would use it a lot more often if TATs weren't such an irritant. This may seem petty, but it affects my level of satisfaction (and as it is I'd rather spend my money on books rather than grading books I already own, all things being equal).

Bottom line if you don't like the wait use fast track and stop complaining when they met the turnaround time.

[stanley1883]

 

I heard at WW Philly that they'd just bought another encapsulation machine - hopefully that'll help get those TATs moving again

 

That is good news indeed. I really do like CGC and their product, and I would use it a lot more often if TATs weren't such an irritant. This may seem petty, but it affects my level of satisfaction (and as it is I'd rather spend my money on books rather than grading books I already own, all things being equal).

Bottom line if you don't like the wait use fast track and stop complaining when they met the turnaround time.

 

It's a little hard to digest fast track with the current arrangement. Your paying "extra" for a "standard" service, and even then nothing is guaranteed, and if it goes over, so what.

 

You usually pay extra to get extra, but here your not getting the extra.

 

Also nearly any other scenario, this is completely unacceptable.

 

I get the part where you may be tired of hearing nothing but complaints, I don't get how you can condone the situation and support paying extra money for something you were supposed to get anyway.

[Gem_Mint]

Modern Slow Track #1

3/31 Received

4/28 Verified

5/05 Scheduled for Grading

5/14 Graded

5/28 Quality Control

5/28 Shipped/Safe (Hours after QC)

 

Modern Slow Track #2

4/17 Received

5/13 Verified

5/17 Scheduled for Grading (working on a Saturday)

6/3 Graded

6/10 QC

6/10 shipped/safe

 

Modern Slow Track #3

5/05 Received

6/06 verified

6/11 scheduled for grading

6/30 Graded

 

Modern Slow Track #4

5/23 Received

6/26 Verified

[PIR8]

MST > Received: 5/15 > Verified: 6/10 > Scheduled for Grading: 6/18 >

 

MST > Received 6/02 >

 

MFT > Received: 6/02 > Verified: 6/10 > Scheduled for Grading: 6/16 > Graded: 6/23 > Graded/Quality Control: 6/26 > Shipped/Safe: 6/30

 

MST > Received: 6/25 >

 

MST > Received: 6/26 >

 

MFT > Received: 6/25 > Verified: 6/30

 

[mysterio]

Just a friendly reminder to call CGC for those tracking numbers. I shipped/safe on Saturday and the box is two days on its way, due for delivery Wednesday, but I know that only because I called them and got the tracking info.

[wasteddraftpicks]

So my 5 book standard coupon submission is at CGC (thanks Joey). They separated the books into 2 groups online...I assume 4 books represented by the coupons, and the other book on its own. I'm curious to see if the times are the same for both even though there are different invoice numbers.

 

So the book that was separated onto its own invoice went scheduled for grading today (6/27) - The other 4 books submitted on the Col Soc coupon are still sitting in verified

Standard coupon submission +1

 

Received 6/12

Verified 6/13

Scheduled for Grading (single book) 6/27

 

Graded (Single Book) 6/30

Col Soc 4 books - Scheduled for Grading 6/30

Edited June 30, 2014 by wasteddraftpicks

[BorderlineHoarder]

Modern Slow Track:

5/8/2014 Received

6/10/2014 Verified

6/13/2014 Scheduled for Grading

6/30/2014 Graded

*36 Business Days

[asteroid-comix]

 

MFT > Received: 6/02 > Verified: 6/10 > Scheduled for Grading: 6/16 > Graded: 6/23 > Graded/Quality Control: 6/26 >

 

 

My Modern Fast Track...

 

Received: 5/21

Verified: 5/23

Scheduled for Grading: 6/5

Graded: 6/9

Graded/Quality Control: 6/30

 

 

How is this even possible? I was rec'd 7 days prior, graded 11 days prior and to quality 3 days after

 

Today is 29 business days for a modern fast track.

[mschmidt]

That's ridiculously slow for FT.

[Nino_013]

That's ridiculously slow for FT.

 

+1 Ive been checking my MFT invoice that was received 5/27 thinking it should ship/safe any day now.

[mysterio]

 

MFT > Received: 6/02 > Verified: 6/10 > Scheduled for Grading: 6/16 > Graded: 6/23 > Graded/Quality Control: 6/26 >

 

 

My Modern Fast Track...

 

Received: 5/21

Verified: 5/23

Scheduled for Grading: 6/5

Graded: 6/9

Graded/Quality Control: 6/30

 

 

How is this even possible? I was rec'd 7 days prior, graded 11 days prior and to quality 3 days after

 

Today is 29 business days for a modern fast track.

 

I had a similar realization with my slow track value sub when reading about other subs here. They clearly don't use FIFO. I asked Molly at CGC about this when I called to check and was told that with their heavy volume sometimes the boxes can be grabbed out of order.

[Gem_Mint]

Modern Slow Track #1

3/31 Received

4/28 Verified

5/05 Scheduled for Grading

5/14 Graded

5/28 Quality Control

5/28 Shipped/Safe (Hours after QC)

 

Modern Slow Track #2

4/17 Received

5/13 Verified

5/17 Scheduled for Grading (working on a Saturday)

6/3 Graded

6/10 QC

6/10 shipped/safe

 

Modern Slow Track #3

5/05 Received

6/06 verified

6/11 scheduled for grading

6/30 Graded

 

Modern Slow Track #4

5/23 Received

6/26 Verified

 

Key comments were fleshed out on MST 3... from previous invoices... those comments should be removed shortly, then QC.