Sick To My Stomach 0

[newshane]

51 minutes ago, PBruce said:

Many were literally torn at the bottom edge from the inner wells shattering. My Madonna edge completely flipped over as pictured and chiseled the left corner.

I was going to start a discussion on pressing prior to this mishap as I was preparing over 400 more issues to send in. Pressing is widely accepted in the comic biz and I understand why. That being said, I refuse to have anything pressed in my collection. It's a personal preference. In the sports card biz its called "spooning" and is highly frowned upon and nearly impossible to identify. The integrity of the cardboard is compromised and the crease reintroduced very easily. I don't see why it would be any different with a magazine or comic.

Let me present a scenario. I have a valuable 9.2 (pick a book) and it is the highest and one of only two. I know the owner of the other 9.2 that exists and he had his 9.2 pressed. My 9.2 has never been pressed. I can send it in for pressing and it may come back 9.4 or 9.6.

My point is, I am willing to pay a premium for a book that has never been pressed over a book of the same grade that has. Any sensible person would choose the unpressed issue of the same grade over the pressed issue (I think).

I would feel comfortable if CGC added the fact that a particular issue had been pressed in the books description. 

I totally agree with your views on pressing, but that's a whole 'nother bag of worms.

[newshane]

30 minutes ago, NoMan said:

Don't ya wanna look at the insides of the girlie mags? I know they say the same about comics, and I agree. (I got 12 comic books slabbed out of a collection of maybe 1,200) But girlie mags? Really?

I thought the same thing BUT...

with all the available free porn these days, who cares?

...unless you're just reading the articles.

[newshane]

3 minutes ago, revat said:

re: pressing.

1.  if they noted it, it would definitely have the feel of restoration, which they would certainly want to avoid as they have a pressing service AND they have not been noting the pressing up to this point.

2.  Especially when its done right, CGC can't consistently tell whether or not a book has been pressed just by looking at the book, especially not in the relatively small time it takes to grade a book.  To apply any notation of pressing would be wildly inconsistent to the point of ridiculousness, and unnecessary because it is not considered restoration.

3.  One could make the argument that they should mark it when they (CCS) does the pressing, because they KNOW it to be pressed.  But I think most of us and CGC would rather believe that books are graded (and notes are made) independently of their history with CCS.

4.  CGC doesn't care about which book you would want to pay more for.  They grade the comic and page quality at the time they review the book.  That's it (and occasionally use crappy materials to pack and ship magazine collections).

These are all good points as well.

[EC Phanatic]

6 hours ago, newshane said:

That would be a big negatory good buddy! They charge you for "imaging" service. 

If they took the time to scan and store images of every single slab, then the turn-around times would be 4 or 5 years.  

And the last two times I paid for imaging they never did it....

[thirdgreenham]

On 2018-05-01 at 8:08 PM, PBruce said:

My first dealings with CGC.
USPS Registered Priority Mail. Postage boxes flawless as pictured. Inspected todays delivery boxes with USPS delivery man at the time of arrival.
The first 14 pictures are from yesterdays shipment. The last 10 are what I received a few hours ago. 
There is more damage than what is pictured. These were from my longtime collection. I am sick to my stomach. 
I have been in direct contact with the Director of Operations and have yet to receive an apology from anyone. 
I would like the community opinion on how I should proceed, pictures provided, and how you feel I should be compensated for a significant portion of my collection being destroyed.
 

Pbruce, follow this link and read up on what happened to my magazine sized books. Keep reading until you see the full size pics.  

 

 

[Red_Hood]

@thirdgreenham  What was the verdict on your compensation from CGC?  Its exactly what happened to this poor guy.

[thirdgreenham]

@Red_Hood  I first wrote them a nice letter explaining the damage and I included a link to my sales thread where you can clearly see photos of what happened.  

Here's what I said: "They are in the super-thick CGC holders and have the wedge at the bottom has caused tremendous damage to the books themselves.  I'll post a link to my sales thread, as well as the pictures here in this email.

 

I have previously graded the same book on multiple occasions, and they used to come in the standard magazine holder, not the "deep dish" holder, as I like to refer to it.
 

I'm just wondering if I should send these back to you guys for review and what kind of compensation is due here."

 

They asked for me to send them back for inspection.  I had no problem with this so I packed them up and sent them back.

They reviewed them, mentioned that sometimes, if you drop these cases, damage may not show to the case itself, but can damage the book inside. 

I was offered a fair amount in compensation, so I took it.  They typically do not return items that you receive compensation for.

 

That was my experience.  While I can empathize with the Original Poster, screaming at the top of your lungs usually doesn't help you.  Hopefully he will be taken care of in a fair manner and then have a chance to go out and replace his prized collectibles.

Please note: I haven't read the first thread yet, if that means anything at all.

 

[thirdgreenham]

From the pictures, I would say that the boxes were dropped and landed flat.  Maybe multiple times, maybe on multiple sides.  I really don't think that extra special care is taken by FedEX/UPS/DHL/USPS.  They likely don't throw the boxes or kick them, but when they get the box in the right area, certainly dropping it is faster than gently laying it down.

Because the slabs are packed nice and tightly, they wouldn't move a whole lot inside the box.  The books, however, will move inside the slab from the force of any sudden drop, and that's probably the cause of the damage.

It's so very unlikely that CGC is unhappy with the OP and intentionally damaged his books.  The thought of this is laughable.

[Red_Hood]

23 minutes ago, thirdgreenham said:

@Red_Hood  I first wrote them a nice letter explaining the damage and I included a link to my sales thread where you can clearly see photos of what happened.  

Here's what I said: "They are in the super-thick CGC holders and have the wedge at the bottom has caused tremendous damage to the books themselves.  I'll post a link to my sales thread, as well as the pictures here in this email.

 

I have previously graded the same book on multiple occasions, and they used to come in the standard magazine holder, not the "deep dish" holder, as I like to refer to it.
 

I'm just wondering if I should send these back to you guys for review and what kind of compensation is due here."

 

They asked for me to send them back for inspection.  I had no problem with this so I packed them up and sent them back.

They reviewed them, mentioned that sometimes, if you drop these cases, damage may not show to the case itself, but can damage the book inside. 

I was offered a fair amount in compensation, so I took it.  They typically do not return items that you receive compensation for.

 

That was my experience.  While I can empathize with the Original Poster, screaming at the top of your lungs usually doesn't help you.  Hopefully he will be taken care of in a fair manner and then have a chance to go out and replace his prized collectibles.

Please note: I haven't read the first thread yet, if that means anything at all.

 

Thanks for sharing your experience.  That would be exactly how it should be dealt with.  I agree the OP should be more composed when addressing his concerns.  
 

[Transplant]

I think the plan to start a thread here, instead of contacting CGC and then to turn that thread into a pressing thread is the greatest plan of all.

[Red84]

While I strongly disapprove of you swearing at the customer service reps prior to the arrival of your books, I do hope that you are fairly compensated for the damage.

[Wall-Crawler]

On 5/2/2018 at 12:00 PM, seanfingh said:

What evidence do you have? So far, I have only heard your own supposition and theories? Are you an expert on the mechanics of applied force to the contents of boxes?  If so, where is your evidence in that regard?

Do you have video? Do you have taped conversations admitting an intent to damage your property? (sans F-Bombs). You are coming off as a completely unhinged whack job, which I am sure you are not.  I have had dozens and dozens of cracked slabs out of the many hundreds that I have subbed.  Does it suck - absolutely. At times is CGC's QC awful - absolutely.  But there is NO evidence that CGC did this intentionally. Why would they? If they wanted to screw you, they would have given all your books 2.0s after scraping the interiors with birdcrap.

If you settle down, act rationally and demand satisfaction for the real damages, instead of pounding your shoe on the table about imaginary intentional injury, you will (hopefully) be made whole. I certainly would expect that anyway.

I received a magazine slab from a local dealer. There was ZERO damage to the box but the upper right corner of the slab was cracked/smashed and there were pieces in the box. Damage can occur from a drop or in shipping, even if the box looks fine.

[Pirate]

I'm glad i found this thread on Friday

[jaeldubyoo]

CGC should either package the case(s) in such a way that it doesn't get damaged or don't use those cases. I understand CGC has no control over how the packages are handled by the shippers, but if they can't package the cases in such a way to prevent those type of damages, then they have no business using those cases for magazines. It's a business decision.

[seanfingh]

34 minutes ago, jaeldubyoo said:

CGC should either package the case(s) in such a way that it doesn't get damaged or don't use those cases. I understand CGC has no control over how the packages are handled by the shippers, but if they can't package the cases in such a way to prevent those type of damages, then they have no business using those cases for magazines. It's a business decision.

Well said.

[BlowUpTheMoon]

On ‎5‎/‎2‎/‎2018 at 5:19 PM, comicdonna said:

When closing the door, I dropped the box, which landed flat on the floor.  The box looked fine.  When I opened it, the slabs appeared to be well packed.  They were cracked all the way across though.  

This.

This is what happened to the OPs boxes.

[BlowUpTheMoon]

On ‎5‎/‎2‎/‎2018 at 4:33 PM, newshane said:

If they took the time to scan and store images of every single slab, then the turn-around times would be 4 or 5 years.  

The Imaging Service provides photos, not scans.

[The Lions Den]

As a lifelong magazine collector, I'm very saddened by this---just a terrible situation. I do have a theory about how this could have happened, however (see the posts directly above). Even though this seems implausible, I do believe it's possible for a box containing slabbed books to be damaged without any real damage to the box. It's a bit like seismic shock; objects contained within the box are damaged even though the box itself remains virtually perfect. This would explain the damaged edges and cracked cases which you've shown in the photos. Unfortunately, the books were also able to move around in the inner holder which ultimately resulted in severe damage to the edges of the magazines. I honestly don't believe anyone at CGC would purposely damage your books, though I do believe the postal service could be the culprit on this one. I would certainly file a claim with them and notify CGC to see if they could locate comparable replacement copies of the damaged books and have those graded and encapsulated. In the meantime, try to determine the extent of the damage done---the number of books damaged, the number of cases that need to be replaced, etc. I hope this helps and good luck...I feel your pain, brother.

Edited May 4, 2018 by The Lions Den

[Transplant]

3 hours ago, Pirate said:

I'm glad i found this thread on Friday

You're late, sunshine.

[RockMyAmadeus]

On 5/2/2018 at 1:55 PM, PBruce said:

The integrity of the cardboard is compromised and the crease reintroduced very easily. I don't see why it would be any different with a magazine or comic.

Because cardstock doesn't react the same way as typical newsprint. 

There is a lot of damage that has not fundamentally altered the physical structure of the paper that can be pressed out on a standard comic/magazine.

Once it has physically altered the paper's structure, however, it's pretty much impossible to get out, and remains obvious even after a press. I would imagine the same thing is true of cards. 

At its core, pressing doesn't "fix" actual paper damage...it merely makes it less obvious.