Have you ever received someone else's book? If so, what was the result? 1 1

[Lundon44]

Currently had a Wolverine #1 9.8 sent in only for the Wolverine customer label (basically a reholder). However, it came back 9.6 and it definitely isn't the copy I submitted. Just looking at it pretty obvious. Which means CGC likely sent my copy to another customer and gave me their "worse" copy. 

Has this happened to you? And if so, what was the end result? I've emailed CGC already so I'm waiting for their official response. But wondering what happens now. Do they track down my original and I send back this one? Do they provide monetary reimbursement? This is my first time encountering a problem like this. 

[buttock]

@CGC Mike

Do you have pictures to prove this? 

[Sigur Ros]

On 10/22/2022 at 1:14 PM, Lundon44 said:

Currently had a Wolverine #1 9.8 sent in only for the Wolverine customer label (basically a reholder). However, it came back 9.6 and it definitely isn't the copy I submitted. Just looking at it pretty obvious. Which means CGC likely sent my copy to another customer and gave me their "worse" copy. 

Has this happened to you? And if so, what was the end result? I've emailed CGC already so I'm waiting for their official response. But wondering what happens now. Do they track down my original and I send back this one? Do they provide monetary reimbursement? This is my first time encountering a problem like this. 

It happens.   It's just the risk you assume here.

[Jaylam]

It's been several years but I sent in a very high grade Vampirella #3 and got a mid-grade Vampirella #1 back. Just a mix up in shipping that was straightened out between CGC and the two of us that had our orders mixed up. 

[CGC Mike]

On 10/22/2022 at 5:32 PM, buttock said:

@CGC Mike

Do you have pictures to prove this? 

It's our policy to investigate something like this.  It's possible someone else received his book and vise versa.  

[Gaard]

I'm not sure about this, but when you send a slab in for a simple label change, doesn't it keep the same certification number? If this is the case, it should be pretty easy to track down.

[D2]

Yes I have. I am still waiting for my book to be returned. 

[Lundon44]

On 10/22/2022 at 5:32 PM, buttock said:

@CGC Mike

Do you have pictures to prove this? 

Yes, I do. In fact, I posted to the "Ask CGC" board but oddly it's still pending approval after 2-3 days.

[Lundon44]

First pic (the 9.8) is my original book. All I wanted was the Wolverine label. The 9.6 is what I received back. I realize there's a risk of a book getting damaged during the process so you can potentially run the risk of getting a lower grade. However, that 9.6 is not the same book at all.

[ADAMANTIUM]

On 10/23/2022 at 2:02 PM, Lundon44 said:

First pic (the 9.8) is my original book. All I wanted was the Wolverine label. The 9.6 is what I received back. I realize there's a risk of a book getting damaged during the process so you can potentially run the risk of getting a lower grade. However, that 9.6 is not the same book at all.

well for starters it has a different cert number, Lord willing should be easier to track! Presumably @CGC Mike

[Sigur Ros]

On 10/23/2022 at 3:02 PM, Lundon44 said:

 

When is someone going to finally tell the company who designs their labels that there's this ugly hologram sticker where the characters are?

They look so stupid half covered by that price sticker looking hologram.

And yes, they clearly (and expectedly) gave you someone else's book. 

Doubt he's complaining though.

Edited October 31, 2022 by Sigur Ros

[CGC Mike]

On 10/23/2022 at 2:56 PM, Lundon44 said:

Yes, I do. In fact, I posted to the "Ask CGC" board but oddly it's still pending approval after 2-3 days.

The customer team should answer your post tomorrow.

Mike

[Lundon44]

On 10/23/2022 at 5:51 PM, Sigur Ros said:

When is someone going to finally tell the company who designs their labels that there's this ugly hogram sticker where the characters are?

They look so stupid half covered by that price sticker looking spoon.

And yes, they clearly (and expectedly) gave you someone else's book. 

Doubt he's complaining though.

Unless the other person had already sent in a 9.8 then yeah, they're likely happy with the grade bump.

[Lundon44]

On 10/23/2022 at 9:01 PM, CGC Mike said:

The customer team should answer your post tomorrow.

Mike

Thanks Mike, I look forward to resolving this.

[FanBoyOfMarve'nDC]

On 10/22/2022 at 6:29 PM, Sigur Ros said:

It happens.   It's just the risk you assume here.

What?

How is there an assumed risk of getting back a different book when shipping CGC an undamaged CGC 9.8 for the purpose of having the book reholdered only for a custom label to be included?

 

Let alone receiving an altogether different copy, in a 9.6 grade?

 

There is never any "assumed risk" of a switched out book, unless one "assumes" they are dealing with thieves.

 

[Sigur Ros]

On 10/24/2022 at 4:01 AM, FanBoyOfMarve'nDC said:

What?

How is there an assumed risk of getting back a different book when shipping CGC an undamaged CGC 9.8 for the purpose of having the book reholdered only for a custom label to be included?

 

Let alone receiving an altogether different copy, in a 9.6 grade?

 

There is never any "assumed risk" of a switched out book, unless one "assumes" they are dealing with thieves.

 

You must be new here.

It happens very often.  Just watch the forums.  

[Gaard]

@Sigur Rosis correct. It is an assumed risk these days ... has been for quite some time now. It's a sad state of affairs, however, that a company is so dang inept at what it does that we have to assume this very plausible risk.

[Tec-Tac-Toe]

On 10/23/2022 at 3:02 PM, Lundon44 said:

First pic (the 9.8) is my original book. All I wanted was the Wolverine label. The 9.6 is what I received back. I realize there's a risk of a book getting damaged during the process so you can potentially run the risk of getting a lower grade. However, that 9.6 is not the same book at all.

Based on your scans, yikes.

Edit: I failed to note that I submitted an Action 1 for grading and received an X-Force 1 in return. I'll follow-up ...

Edited October 24, 2022 by Tec-Tac-Toe
Action comics 1

[Gaard]

any update?

[Ares]

definitely not the same book