MichaelM Posted May 3, 2023 Share Posted May 3, 2023 Just a general question that my search-fu skills are failing at. How long does it take (ballpark) for submissions mailed in to show up in the My Submissions section in my account? Thanks! Link to comment Share on other sites More sharing options...
Administrator CrystalM CS Posted May 4, 2023 Administrator Share Posted May 4, 2023 Thank you for contacting us. Processing of orders generally runs about 10-20 business days from delivery depending on current submission volume. Packages containing Walkthrough, Express, or Standard tier that are clearly marked WK, EX, or ST on the shipping box will be routed for expedited processing. You will receive an automated email notification to alert you of your new submission once it has been processed. After processing you may begin tracking the progress of your orders online via the Submission Tracking feature. Link to comment Share on other sites More sharing options...
MichaelM Posted May 5, 2023 Author Share Posted May 5, 2023 They just lit up in my account portal this morning...so 2ish days from reception to appearance in the portal...nice. Link to comment Share on other sites More sharing options...
JRTownsend Posted May 8, 2023 Share Posted May 8, 2023 Does 12 days from when it delivered to CGC and still not showing up in submissions seem normal since it estimates turn around time is 20 days? Link to comment Share on other sites More sharing options...
Administrator CrystalM CS Posted May 9, 2023 Administrator Share Posted May 9, 2023 Hello @JRTownsend it may take up to 20 days to go through the intake process. If you would like, we can always confirm that it was received at our warehouse for you. Please email the tracking number to customer service at submissions@cgccomics.com. Thank you. Link to comment Share on other sites More sharing options...
Instigator Posted May 10, 2023 Share Posted May 10, 2023 My standard shipped marked with ST was delivered on 28/4 to CGC. It still is not showing in submissions. Is the approximate turn around time on standard (10 days) from the time it gets processed into submissions or when it's received at the warehouse? Link to comment Share on other sites More sharing options...
flchris Posted May 10, 2023 Share Posted May 10, 2023 On 5/10/2023 at 8:08 AM, Instigator said: My standard shipped marked with ST was delivered on 28/4 to CGC. It still is not showing in submissions. Is the approximate turn around time on standard (10 days) from the time it gets processed into submissions or when it's received at the warehouse? Clock starts when they log it into the system. When they get backlogged, it takes a while…. Link to comment Share on other sites More sharing options...
fiendish Posted May 13, 2023 Share Posted May 13, 2023 Let's also remember that there was likely a rush in late April before the prices on some services went up. Looking at me. Guilty. Link to comment Share on other sites More sharing options...
Thomas hogan Posted July 27, 2023 Share Posted July 27, 2023 It’s taking longer now been over 20 days for me now workingdog 1 Link to comment Share on other sites More sharing options...
Tmvalles8 Posted July 28, 2023 Share Posted July 28, 2023 I'm assuming it's about 20 business days (M-F)? I shipped my sig series package and it was rec'd on 7/12 and it's still not showing 🫠 MattM CS 1 Link to comment Share on other sites More sharing options...
NCSpartan81 Posted January 30 Share Posted January 30 Why can't CGC - when it first receives the package - just acknowledge receipt? Seems like a very small step, would ease a lot of customers' angst. Link to comment Share on other sites More sharing options...
