UPDATE to Shortboxed Shipping and Service issue 7 7

[Gambold Vintage]

For those of you playing at home, it was obvious to me after three days that the seller was never going to ship that book, which is why I tried to contact Shortboxed. Unfortunately, their customer service hours are limited to Mon-Fri, 9-5 PST.  For New Yorkers, this means once Saturday starts, there's no support until after noon on Monday. 

As this was a time-sensitive situation, these limited hours and the method of contact (personal emails) was difficult to accommodate and explain to other involved parties. Fortunately Shortboxed was able to effect the refund quickly...after noon on Monday when they finally "opened" on the East Coast. 

A further concern is the anonymity of sellers - how would a buyer know to avoid the bad ones? The seller in this situation was suspended, although there may have been additional reasons for that. Shortboxed will soon be badging sellers as Power Sellers and/or Trusted Graders, a move to professionalizing their service for which I heartily commend them. Hopefully as their business grows, they will be able to provide more active and sophisticated customer support as well.

Gambold Vintage

 

 

Edited October 3, 2023 by Gambold Vintage
Final Update

[marmat]

Four days ago means 2 business days plus the weekend?

It seems to me you are a bit over reacting, unless they promised overnight shipping

[Gambold Vintage]

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Edited October 2, 2023 by Gambold Vintage

[marmat]

 

Again, what is they shipping policy?did they say they would ship within 24h?

In my experience, buyers who get ballistic after 2 business days are the buyers to avoid.

What is your eBay username btw?

[Readcomix]

@shortboxed 

[Gambold Vintage]

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Edited October 2, 2023 by Gambold Vintage

[DougC]

On 10/1/2023 at 7:14 AM, Gambold Vintage said:

Saturday is also a "business day"

 

You seem pretty high strung over an order that wasn't shipped in two business days, or CS not answering your emails after 5pm on Friday which continued through the weekend. I would recommend finding a different market app that better suits your needs and taking a step back to breathe and have patients.

[MatterEaterLad]

I've bought and sold on Shortboxed with no problems. 

When you sell a book, you receive an email asking you to confirm you still have the book (some people cross-post and it ends up selling somewhere else). Once you confirm that you have it, they send a mailing label, you pack it up and off it goes. It takes a few days. And honestly, it takes longer to receive a book from the major auction houses.

[JollyComics]

[Gambold Vintage]

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Edited October 2, 2023 by Gambold Vintage

[Gambold Vintage]

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Edited October 2, 2023 by Gambold Vintage

[shadroch]

You are setting yourself up for a life full of disappointments.  

[Nick Furious]

On 10/1/2023 at 9:11 AM, DougC said:

I would recommend finding a different market app that better suits your needs and taking a step back to breathe and have patients.

I would recommend lighting one's hair on fire and taking to the internet in hopes of finding a mob that will grab the torches and help to burn the place to the ground.  Fire it up!  Fire it up!

[MattTheDuck]

My spouse is a big knitter.  Could I get the website for your grandmother's yarn business?

[RockMyAmadeus]

On 10/1/2023 at 7:11 AM, DougC said:

and have patients.

[Funnybooks]

On 10/1/2023 at 7:26 AM, Gambold Vintage said:

Count me in as another one time only user. Ordered my first book on there four days ago. It hasn’t moved. No communication is possible with the seller and the “customer support” to the only two email addresses posted has ignored my emails.
 

There is no phone number or contact form, or any online record of communications. My grandmother has a better customer support  interface for her yarn company.  

My next step is to file a complaint with my credit card company. If you can’t respond to customers, you should not be taking their money. 
 

I tried. Terrible first experience means I’ll take my business elsewhere. Happily there are plenty of other options. 

 

[Ken Aldred]

I remember when I had to wait 3 months for a Surface Mail parcel from Mile High Comics, with no communication during the intervening period, before this new-fangled information superhighway thing.

Four days. The world of mail order comics has changed so much.

It's a young man's game now.

Edited October 1, 2023 by Ken Aldred

[Funnybooks]

Let's allow for some benefit of the doubt. It's only been a few days.

[thehumantorch]

On 10/1/2023 at 5:37 AM, Gambold Vintage said:

Thanks gatekeeper. Any defense for the lack of customer support, while you’re at it?

I didn't expect to receive the book by now, but I did expect the USPS to at least get their hands on it within the first 72 hours of the order.  It hasn't moved out of the seller's house. For four days now.  My 30-years of online commerce experience tells me that it never will.  

 

 

'gatekeeper'  

[shortboxed]

Hey @Gambold Vintage, this post was brought to our attention, and we’ve just sent a response to you via email.

Typically, when someone sends us an email during our non-working hours, an Out Of Office (OOO) response is sent automatically to them to prevent this type of concern. Our system shows that one was sent to you. Will you please make sure you received this email? There is a possibility that it got filtered into your spam folder.

For future reference, or just in case others in this thread shoot us an email and don't receive a prompt response - here is what our OOO email says:

Quote

Thanks for reaching out!

The team is out of office and will get back to you at their earliest convenience. 
Shortboxed operates during Monday through Friday from 9AM to 5PM PST.

Thanks again for using Shortboxed - I hope you enjoy the book! Let us know if we can do anything else for you.

- Crowe, Head of Marketing at Shortboxed

Edited October 1, 2023 by shortboxed