Is anyone else getting books back with warped inner wells? 23 23

[mikenyc]

Taking detailed photos of every book before being submitted has clearly become a necessity.

[MAY1979]

On 9/10/2024 at 7:28 AM, mikenyc said:

Taking detailed photos of every book before being submitted has clearly become a necessity.

until they start claiming the before photo's are doctored or obscured.  If you do not think they will then clearly you do not understand whom you are truly dealing with. As proven by their statements, they will say and do anything to protect every cent of their bottom line.

Edited September 10 by MAY1979

[wiparker824]

On 9/9/2024 at 5:38 PM, 0r0d said:

Our team has reviewed the images provided, and want to advise that a small stress line, like in the pictures provided, is acceptable for a book graded as a 9.8, and will only prevent the submission from grading as a 9.9 or higher. 

This should not even matter, If they’re saying it’s not causing damage, then it should not be causing  damage period. It does not matter if they think the damage they’ve caused is not enough to drop the books grade. 

If I sent in an incomplete 0.5 book they could fold the book in half and slab it completely folded in half and still claim that a book folded in half is acceptable for a 0.5 grade. That still doesn’t make it acceptable to introduce new damage with your slab.

 

[Wintersgate]

On 9/10/2024 at 7:44 AM, MAY1979 said:

until they start claiming the before photo's are doctored or obscured.  If you do not think they will then clearly you do not understand whom you are truly dealing with. As proven by their statements, they will say and do anything to protect every cent of their bottom line.

I had detailed before photos that showed the damage the new process caused.  They said it must have happened in shipping as they could tie it to their non-specific, kinda vague grader's notes.  You know, the comics that are shipped bagged, boarded, flat with other comics, in a flat heavy-duty box...must have been bent and creased during shipping.  This after a ten-book modern submission came back looking like crinkle cut potato chips (all ten mechanical errors).  Needless to say, won't be submitting for a while, if ever again.

[electricprune]

On 9/10/2024 at 8:57 AM, Wintersgate said:

I had detailed before photos that showed the damage the new process caused.  They said it must have happened in shipping as they could tie it to their non-specific, kinda vague grader's notes.  You know, the comics that are shipped bagged, boarded, flat with other comics, in a flat heavy-duty box...must have been bent and creased during shipping.  This after a ten-book modern submission came back looking like crinkle cut potato chips (all ten mechanical errors).  Needless to say, won't be submitting for a while, if ever again.

Am I understanding correctly, you’re last sub went 10 for 10 for MEs and CGC actually said to send them back?

Edited September 10 by electricprune

[Calm-Mix]

The response I got about the 26 books I just sent back...

"Thank you for contacting us and bringing this to our attention. I have passed your message and photos along to our Senior Grader/President of CGC Comics. As this order is now in house, he will personally examine these items for you. This order ---- is now received into our system as invoices -- and --.  Rest assured, we take all concerns about the quality and integrity of our holders seriously. We do sincerely apologize for any frustration or concern this may have caused. Please note, we are immediately deploying more resources and working to replicate the issue so that we understand how it occurs and how it can be prevented in the future. "

I really hope they fix these damaged comics and if they don't and send them back as is I'm going to take them to Baltimore comic con so I can take photos with them in front of the CGC booth.

Is anyone bringing their damaged books to Baltimore Comic-Con to take a selfie with in front of the CGC Booth?

[The Lions Den]

On 9/5/2024 at 5:24 PM, VintageComics said:

Also, I'm not sure of how CGC is set up internally, but you may well have different teams working on vintage books (pre 1975) and modern books (post 1975). Are they the same encapsulation teams? I have no idea. 

What do you think? 

[Stefan_W]

Here is an interesting factoid. I suspended sending Modern books to CGC until I am satisfied that the issues have been cleared up. As a part of this I had to let people who giving me books to press and send for grading know about the pause. As it turns out a couple of them are sending books elsewhere to pressers who are still sending Modern submissions in. 

So if people are thinking CGC is losing a lot of business over this, I am sure they are but maybe not as much as some may assume. 

[MadGenius]

I am interested to see results from people who have books graded following that very disappointing message from CGC on Friday. Anybody have any submissions in QC currently?

[Number 6]

On 9/10/2024 at 7:20 AM, Stefan_W said:

Here is an interesting factoid. I suspended sending Modern books to CGC until I am satisfied that the issues have been cleared up. As a part of this I had to let people who giving me books to press and send for grading know about the pause. As it turns out a couple of them are sending books elsewhere to pressers who are still sending Modern submissions in. 

So if people are thinking CGC is losing a lot of business over this, I am sure they are but maybe not as much as some may assume. 

FFS

So you told them about this issue and why you’re suspending Modern submissions and their response is just to send the books to someone else who will still submit Moderns?

I guess I can’t say I’m surprised. A wise poster here once said that comic collectors behave like crack addicts. 
 

CGC may not be the 3rd party grading service collectors need…but it’s the 3rd party grading service collectors like this deserve. 

[Wintersgate]

On 9/10/2024 at 9:34 AM, electricprune said:

Am I understanding correctly, you’re last sub went 10 for 10 for MEs and CGC actually said to send them back?

Yes, my last modern sub was 10 books.  After several photos sent to CS I was told to send all ten back as mechanical errors.  The books were potato chipped vertically an dI believe they all went through CCS.  This was in January of this year. 

The book with the before photos was from my last overall submission, a vintage one in April.  The damage / issues with that book (and a couple others) are the same as the issues others have had in this thread.  New spine ticks, bending causing stress.  I mentioned to CS at the time that this was going to be a large issue for them going forward if they didn't fix it and it appeared related to the new encapsulation, but they didn't seem to take me seriously.

Edited September 10 by Wintersgate

[electricprune]

On 9/10/2024 at 11:00 AM, Wintersgate said:

Yes, my last modern sub was 10 books.  After several photos sent to CS I was told to send all ten back as mechanical errors.  The books were potato chipped vertically an dI believe they all went through CCS.  This was in January of this year. 

The book with the before photos was from my last overall submission, a vintage one in April.  The damage / issues with that book (and a couple others) are the same as the issues others have had in this thread.  New spine ticks, bending causing stress.  I mentioned to CS at the time that this was going to be a large issue for them going forward if they didn't fix it and it appeared related to the new encapsulation, but they didn't seem to take me seriously.

Wow, so they were from January. Do you remember if the inner wells were bowed?

[Stefan_W]

On 9/10/2024 at 10:56 AM, Number 6 said:

FFS

So you told them about this issue and why you’re suspending Modern submissions and their response is just to send the books to someone else who will still submit Moderns?

I guess I can’t say I’m surprised. A wise poster here once said that comic collectors behave like crack addicts. 
 

CGC may not be the 3rd party grading service collectors need…but it’s the 3rd party grading service collectors like this deserve. 

To frame it a bit differently, some people have dozens of books that they received this year with bends in the inner well that they did not notice. So the bend is simply not a problem, and if they did not have any damage the issue is a non-issue in their eyes. For me, I am suspending submissions because selling a clean book with a bent well may be problematic, and there are many stories of damage that I want to avoid in future submissions. So I dont see any value to taking a risk, while people who are not really impacted by damages dont care about any of this an will continue on as usual (until they end up with books that are damaged, I guess). 

As usual, people who say "bend = damage" are going to get upset by this point, but everyone makes their own decisions on tolerance for what is going on with the slabs. 

[HotKey]

has anyone looked at the side of the angry girlfriend ASM since they slabbed it earlier this year?

[Wintersgate]

On 9/10/2024 at 11:23 AM, electricprune said:

Wow, so they were from January. Do you remember if the inner wells were bowed?

Honestly, the bowed wells are from the VIntage Books in April.  I sent photos of the worst two Vintage books, and the photos didn't matter. 

The Modern books were warped in the other direction, like the machine was set for smaller, current books (all my moderns were before 1995).  I think I was more setting the stage for issues involving the April submission books which mirrors what others experienced in the topic (I think three or four of the twelve had the horizontal bowing issue, though some seemed slightly bowed in the center like there was extra pressure on the edges.  

Looking at the photos again, I kinda see the beginning of something if I zoom in really, really close.  Also, the book looks a bit worse in person.

Edited September 10 by Wintersgate

[GeeksAreMyPeeps]

I'm thinking about cosplaying at NYCC this year. Considering this costume. Where should I take pics.

https://www.amazon.com/Spooktacular-Creations-Appealing-Halloween-Roleplay/dp/B0CYGBYB75/ref=asc_df_B0CYGBYB75/?tag=hyprod-20&linkCode=df0&hvadid=692875362841&hvpos=&hvnetw=g&hvrand=14942424177131099865&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9060351&hvtargid=pla-2281435182218&psc=1&mcid=0d8858e7e4c23522b9bd11c9b2e8a9ab&hvocijid=14942424177131099865-B0CYGBYB75-&hvexpln=73

[DanJD]

On 9/10/2024 at 10:40 AM, Wintersgate said:

Honestly, the bowed wells are from the VIntage Books in April.  I sent photos of the worst two Vintage books, and the photos didn't matter. 

The Modern books were warped in the other direction, like the machine was set for smaller, current books (all my moderns were before 1995).  I think I was more setting the stage for issues involving the April submission books which mirrors what others experienced in the topic (I think three or four of the twelve had the horizontal bowing issue, though some seemed slightly bowed in the center like there was extra pressure on the edges.  

Looking at the photos again, I kinda see the beginning of something if I zoom in really, really close.  Also, the book looks a bit worse in person.

Cool book.  It made it 60 yrs without major damage until CGC got their hands on it.  Thats infuriating. Sorry.

[Wintersgate]

On 9/10/2024 at 11:58 AM, DanJD said:

Cool book.  It made it 60 yrs without major damage until CGC got their hands on it.  Thats infuriating. Sorry.

Thanks. Took me two years to find a copy that I liked for my run.  Top Pop too.  Now it just makes my eye twitch

[Stuk]

Remember the awesome anticipation and rush of not knowing your CGC grades, getting that CGC box in the mail, and then unboxing them for the big reveal(s)? What a rush! Now . . .  it's more like dread anticipation. First, you'll see your grade and either be elated or disappointed or "whatever," and then immediately, the dread . . . as you inspect the spine side for stress and ticks and slowly turn the book on its side to see if it is bowed in the inner well. (Not to mention the added dread of going back and looking at all your earlier 43 and 44 books over the past two years. You already know the "grades"; but now you have to check the reality.) 

[LordRahl]

On 9/10/2024 at 10:23 AM, Stuk said:

Remember the awesome anticipation and rush of not knowing your CGC grades, getting that CGC box in the mail, and then unboxing them for the big reveal(s)? What a rush! Now . . .  it's more like dread anticipation. First, you'll see your grade and either be elated or disappointed or "whatever," and then immediately, the dread . . . as you inspect the spine side for stress and ticks and slowly turn the book on its side to see if it is bowed in the inner well. (Not to mention the added dread of going back and looking at all your earlier 43 and 44 books over the past two years. You already know the "grades"; but now you have to check the reality.) 

I've never had the discipline to do this. I'm one of the guys hitting F5 on my browser every 5 minutes once they go to QC. I actually wish I could do what you are describing because it sounds like it would be a lot of fun. And also agree, they (CGC) have currently sort of taken the fun out of it.