CrystalM CS

Hello! Unfortunately, we do not grade or authenticate buttons currently and would not be able to assist you with your collectible. I apologize that we could not be further assistance to you at this time. 

Hello! The 20% off is already reflected in the prices listed online and, on the form. As for the membership credit of $150, this will be automatically applied to the next submission received. At this time, our online form does not have the capability to show credits, but we can assure you the credits will be applied once billed. 

 Unfortunately, we ran into a few delays in the procurement of some shipping supplies which has caused a delay.  As soon as we can begin shipping again, this will be moved through the system. We are planning on receiving the needed part in the next few days so this should be on its way back to you shortly. Thank you for your patience. You will receive an email once this has shipped. Once again, I am sorry for the delay. If you have any other questions, feel free to let me know. 

Hello! The card itself was most likely too large to fit in our standard-sized holder and therefore we needed to use the larger-sized one with a penny sleeve. Even if the card is a millimeter too large, we will not force the card into the holder and risk damaging the cards. 

Hello! We are sorry to hear that you missed the deal! We do periodically come out with other promotional deals, but we cannot release the details here. We apologize for any inconvenience this may cause. Thank you. 

If a card's centering is severely off, beyond a certain threshold, it will be given the O/C designation. The only location that O/C can be displayed is in the "Centering" category of the subgrades. As such, if a card is deemed to be O/C then subgrades will be included at no extra cost. This is not the same as an error designation and will adversely affect the grade of the card, as it is essentially a very low "centering" score. 4162405002 is the only card that was considered severe enough for the O/C designation. This is a determination made at the discretion of the graders, who follow a strict set of guidelines. 4162405001 did not qualify for the error designation of square corners. I will include an image below that clearly shows what this error looks like. I hope this clarifies everything for you. If you have any other questions please do not hesitate to reach out,
Thank you and have a great day.

Hello! Unfortunately, it would be hard to tell if this was an error card from photos alone and we would require the card to be submitted to know for sure. This being said my team has confirmed this is most likely due to the cards being stacked before the ink is fully dry. This means it would most likely be considered surface damage rather than an Error card. Please feel free to look into our Error Guide as well! I included the link below. Thank you.  

CGC Trading Cards Error Guide | CGC (cgccards.com)

Hello! I have spoken with my fulfillment team who confirmed that the signed copies are in the process of being signed and should be shipped out this week! We are so excited that you decided to purchase this book. Please let us know if you have any additional questions. 

Hello! We are sorry to hear that you received loose slabs. We would be happy to try to correct this for you. Please complete a new submission form and select the Mechanical Error option when prompted. Continue to follow the instructions given on the form and it will provide you with a return shipping label. Please note, that Mechanical Error submissions must be reported within two weeks of receiving the books from our facility. 

Hello! Once the submissions have been entered into our system, we should be able to arrange for them to be shipped together. Unfortunately, we do have to wait until they are all in the system to confirm this currently. Once they have been entered, I would suggest that you contact customer service directly and they can arrange for the shipment of these together. You may reach them at submissions@cgccomics.com. Thank you. 

Hello! It sounds like you have quite the collection on your hands, and we would be happy to grade your books for you. Most Pedigree books will come with some sort of documentation stating they are from the collection, and we would only need a copy of the documents along with the books. Please only send copies of COAs or documentation as we cannot guarantee that they will be returned with the books. 

Hello! I do show that your two submissions are marked to be shipped together at this time, but I do see that you were charged twice for shipping. We will credit your account for the extra charge of $80 now. We apologize for the confusion and appreciate you reaching out. 

Hello! I have spoken with our fulfillment team, and they have confirmed that they hope the books will all be signed and ready to ship by the end of this week! You should see the shipping confirmation email soon. We do appreciate your patience. 

Hello! The grades should be available to you once the submission has shipped. You can locate the grades by going to the submission tracking feature after logging into your account. Please let us know if you have any additional questions. 

Hello! This would fall under the Mechanical Error submission criteria. You can create a new submission form and select the Mechanical Error option when prompted. Follow the directions given on the form and it will provide you with a pre-paid return shipping label. 

Hello Glen,

Thank you for reaching out to CSG. At this time, we are working to improve our holders to accommodate the larger-sized cards; however, there is still no set timeline for when they will be finalized. We do apologize for any inconvenience this may cause. I will be sure to pass along your feedback to the appropriate parties as well. Please let us know if you have any additional questions. 

Hello! I was able to pull up your submission and found that it has been finalized and should be moving to ship early next week. We do apologize for any delays that you have experienced. 

Hello, 

We are accepting all standard-sized Weiss Schwarz cards at this time. This includes the Star Wars and Pixar sets. Thank you. 

Hello! You would need to get the book sent in as a Reholder and request that the Canadian Price Variant be added to the label. You can do this by hand writing the request on the packing slip once it has been generated. 

Hello! The estimated turnaround times are based on when the submission was received in our system. I am showing that your submission is currently still within the estimated turnaround time but should be moving forward shortly. We do appreciate your patience. 

Hello! There is no set amount of time that it takes to be entered into our system. It really depends on the number of submissions received before yours. You should see it updated in the next few days. Please let us know if you have any additional questions. 

Hello! Each grading tier is considered its own submission; however, it can be included on the same invoice. Once you are done entering one tier of service, you may go to the REVIEW CART option on the form. At the bottom of the cart, you will find the option to ADD ANOTHER SERVICE. If you click here, you can add the next tier of service to the same invoice. 

This will provide you with one packing slip for all the grading tiers that you have selected. The cards can then be submitted to us in the same box as long as they are in the order that they appear in the packing slip. Please let us know if you have any additional questions. 

Hello! Thank you for reaching out. We are processing the payment on your submissions now and you should see these shipped out this week. We do appreciate your patience and understanding. 

Hello! We are so sorry to hear that you may have received a damaged book. I do see that you have been emailing us and you were going to send the book back to our facility for review. Once this has occurred, we will contact you directly via email with more options on how to move forward. Please keep an eye on your inbox for the emails as I will be responding there as well. Thank you. 

Hello! It sounds like you have a nice collection on your hands. At this time CGC does not offer a screening service for our grading services. One option is to contact as local dealer that may be able to sit down with you and go over the books that you have. I have included our Dealer Locator tool below. Find Comic Book Shops & Dealers | Comic Book Dealer Locator | CGC (cgccomics.com)