CrystalM CS

Hello! This is an excellent question! Currently, the membership credits can only be used towards your main collecting interest that you chose when you signed up for the account. This means it can only be used towards either CSG or CGC, not both. I looked up your account and confirmed your primary collecting interest right now is set to Sports Cards, if you were to upgrade the $150 credits would only be able to be used towards sports card submissions. Thank you.

Hello @Yourskulli5red We are really excited for you! I sent you a DM regarding this. Please respond when you have a moment. Thanks!

Hello! We are so happy to hear that you decided to submit with us! I am showing that your submission has been finalized; however, it looks like it may have been chosen for some social media posts. You should be contacted directly regarding this soon. Thank you for your patience and understanding.

Hello! Yes, you are correct and the Green labeled 9.5 Gem Mint are now considered 10 Gem Mint cards. If reholdered, then they will receive the new label along with the new grade.

Hello! Thanks for reaching out. We have one of our head graders looking into this now. Please let us know if you have any questions.

Yes, with a Reholder we do not regrade the book unless the unlikely occurrence of damage happening when cracking out the book from its slab.

Hello! The paid imaging services will be emailed to you within 10 business days after the submission has been mailed out. If you do not receive the images after this time, please email customer service at submissions@cgccomics.com and we will look into this for you.

Hello! We are so happy to hear that you decided to submit with us. Once the signing event has taken place it will take up to 8 weeks for the Pressing and Grading services to happen. When the submission is finalized, you will get an email letting you know the package is on its way back to you.

Hello! At this time, we do not release Grader's notes for sports cards or trading cards. Although we cannot advise on why your card received the grade that it did, we can assure you that it was reviewed by multiple professionals before the final grade was agreed upon. This ensures that the most accurate grades are given. Thank you.

Hello! When the Error card option is selected, we will review the card for all CGC-recognized Errors. If your card did not receive this designation, it was most likely due to an error not yet recognized by CGC or it was too subtle to be identified. Thank you.

Hello! We are accepting all standard-sized Pokémon trading card game cards at this time. If you cannot locate the card in the system, then you may select the "I Can't Find My Card" feature from the drop-down and manually enter the card.

Hello! If you are seeing this in your submission tracking feature it most likely means that the cards are not in our database yet and we have to do more research to enter them into our system. This happens frequently with newer databases.

Hello! The Jae Lee signing has not yet taken place but should be happening in the next few weeks.

Thank you for the additional photos and information. This is very helpful for me! I have sent you a direct message regarding this claim. Please let us know if you have any additional questions.

Hello! We are so happy to hear that you decided to submit with us! It can take several days to a week or two to get entered into the system depending on the number of submissions that we are currently working on. Once entered, you will receive an email letting you know the submission was received. We do appreciate your patience and understanding.

Hello @BorderLanes I apologize for our delayed response. We send everything FedEx international unless otherwise requested by the customer. We always use the declared value of the cards for insurance purposes. I hope this helps!

Hello! Redfoxdutchman is correct and the price already includes the 20% discount. The normal pricing mirrors the CGC Trading Cards pricing and bulk is usually $15 per card. With the discount, it comes out to $12 per card.

Hello! We are looking into this for you now and hope to have an answer for you soon

Hello! Due to the extreme clarity of the holders, a small number of scuffs and scratches are considered acceptable as long as it doesn't distract from the collectible. However, if you feel like these distract from the collectible, then you may complete a Mechanical Error submission form.

Hello! It looks like you have a nice collectible on your hands! Unfortunately, we would not be able to advise or evaluate a card without first having it submitted for grading. We do have an Error guide that you may reference for more information. Thank you. CGC Trading Cards Error Guide | CGC (cgccards.com)

Hello! It is hard to tell from the photo provided where the damage is. Can you possibly clarify this?

Hello! Yes, sometimes we do have to put the cards in sleeves before encapsulation. This is due to the card being slightly too small to fit in the holders, so we add the sleeves to prevent movement that may damage the cards.

Hello! We are excited to hear that you decided to submit with us! Unfortunately, we cannot release this information at this time. We do try to honor the first in, first out policy for all books received. Thank you.

Hello! I was able to pull up your account and found the submission in question. I have direct messaged you regarding the details of the submission.

Thank you for the additional information. We will be sure to include this with the other two submissions for shipping.