KaileeS CS

Hello @Jon1004, thank you for contacting CGC Comics. I see that we charged you for the CCS pressing fees, but not CGC grading fees yet (your order is currently in pressing so we're not quite in that phase yet). Because your books haven't gone to CGC (grading side) yet, the system is not allowing you to update your card. You can either wait until the status reads as "verified" or "grading/encapsulation/imaging", or you can call or email us at your leisure. You may find our contact information HERE. Thank you!

Hello @perfectcell86, thank you for contacting CGC Trading Cards. We do not grade Carddass Masters at this time. Please kindly visit Cards We Grade | CGC to view all TCGs we currently grade. We are constantly adding cards that we grade to our roster though, so be sure to check back or sign up for our TCG Newsletter for updates! Thank you.

Hello @patskate95, thank you for contacting CGC Trading Cards. CGC Trading Cards does not yet have a timeline for the holder updates and testing, but the process is being fully expedited as possible. An announcement will be made once this holder is completed. Please kindly reference the Temporary Delay for Submissions of Metal Trading Cards article for additional information. If you have metal cards with us and you'd like us to send your order back, please kindly send us an email for help with options on this. Thank you!

Hello @Scubasteve98312, thank you for contacting CGC Comics. If the signing is not witnessed by an authorized CGC witness and directly submitted for grading, then the signature cannot be authenticated for Signature Series. Testimonials, photographs, video recordings, certificates of authenticity and any other proof of signing are not accepted. We're really sorry for any inconvenience this might cause. Any items that have already been signed would not qualify for Signature Series label. In most cases, they would receive a green Qualified label. This allows the graders to ignore the signature for grading purposes and the book is not downgraded for the writing. Label Description | CGC (cgccomics.com) If you have any additional questions, please let us know.

Hello @Corona smith, thank you for contacting CGC Comics. All shipments are direct signature required with restrictions that do not allow packages to be rerouted or the address changed once they have shipped. Kindly keep in mind that these restrictions are in place to protect the security of your returning collectibles and they cannot be removed or amended. Just a friendly note, if a shipment is unable to be delivered after 3 delivery attempts, it will be returned to the sender. Once a shipment is returned to CGC and processed through our mail queue. We will contact you to confirm the shipping address and make the necessary reshipping arrangements. Changes to the shipping method and/or address can be made by replying to the RETURNED SHIPMENT email notice. The RETURN SHIPMENT email will be sent to the account holder and the account holder must respond to that email directly to arrange any changes and re-delivery. If you have any questions, please let us know. Thank you!

Hi @DougC, my supervisor checked on this for you, and they were able to determine this book should receive the pedigree label. Please kindly make sure to send *copies* of any proof you have from heritage to confirm the pedigree (kindly do not send the original paperwork please). Thank you!

Hi @Danmowry85, thank you for contacting CGC Comics. Our turnaround times are based on business days, so without having the exact date your order was received by us, the 1st of may would be 170 business days from today. It's likely that your order should be moved into grading shortly. Thank you!

Hello @Mtucker30 and @JoshsPkmnCollection, thank you for contacting CGC. At this time, we have not heard any word that we will be grading Jumbo Pokemon cards. Currently, we are unable to encapsulate them in our slabs. If you'd like, you may sign up for our TCG Newsletter, as we announce if/when we do start to grade these cards. Thank you!

Hi @BenJoh33, thank you for contacting CGC Trading Cards. We would need the cards in hand to be able to confirm if they qualify for an error designation, unfortunately. However, we should be able to grade all of these. To make an informed decision on whether we would designate these cards as an error, please kindly visit our article HERE to confirm the types of errors we grade/designate. Thank you!

Hello @TimboIV, thank you for contacting CGC. The first step to submit would become a member with Collector's Society, you may join here: Join CGC Today! Grading fees start at $24.00 per book for a modern age book (1975 to present) and $35.00 per book for vintage books published prior to 1975. Each of these service levels provides up to $400.00 insurance per item. The fee per book goes up from there depending on the declared/insured value for the item regardless of the comic age. You can find all of our grading fees as well as the current turnaround time for each tier on our website here: CGC Services & Fees | CGC (cgccomics.com). From there, just follow the simple steps outlined on our website here to sign up for membership and start submitting: How to Submit | CGC (cgccomics.com) As for valuing your comic, the value we ask for is an insurance value, the amount you would feel comfortable with in terms of a replacement value if the book was lost or damaged. We encourage you to be conservative as we do not reimburse if it has been over-valued. Each tier of service covers up to a maximum specified insurance level, select the tier of service which will accommodate the declared value for your item. Here are a couple of good links to help determine the potential value of your Amazing Spider-Man #300: GPAnalysis and Comic Books: Buy, Sell, Trade, Consign, Collect | MyComicShop If you do not wish to sign up for membership, you can also submit through an authorized CGC dealer, and the dealer can submit the items on your behalf. You can find a listing of authorized CGC dealers on our website here: Dealer Listing | CGC (cgccomics.com) If you have any questions, please let us know. Thank you!

Hello @ak47po, thank you for contacting CGC. Unfortunately, our mechanical error service (free reholder) would only be available to the original submitter in this situation., and it would have to have been submitted within 14 days of receipt by the original submitter. In this case, you would need to send this book back for a reholder service if you'd like the comic to be put in a new slab. Thank you!

Hello @phantomdj, thank you for contacting CGC. Yes, once you can see your order in the system under submission tracking, you'll click on "Update Credit Card" at the bottom of the page. From there, you'll be able to update your new expiration date. Thank you!

Hello@Ofer Nave, thank you for contacting CGC. The $14.00 fee for "Inbound shipping" is a shipping label that we provide with your packing slip. You would attach it to the box you plan to ship with, and your shipping to our facilities would be covered. However, we do provide a small shipping kit with your purchase of an associate tier membership. In the welcome email you received when you signed up, there will be a code that you can use at our CCG Store for a small ship kit. Select the small ship kit and when you go to the checkout, you'll put the code into the "discount code" field. Thank you!

Hello@Sammyk0130, thank you for contacting CGC. It does appear that this package was delivered to our facilities as shown: You can check this by typing in the tracking number on our main page. It will either confirm we've signed and scanned the package in-house, or it will let you know we don't have the package in our facilities. Thank you!

Hi@Chris Dimassi, sorry for the one last ping! My team said that this set is live and you may submit your cards now if you'd like. Thank you again!

Hi @clayh1976, thank you for contacting CGC Video Games. I would say to remove the cellophane over the game for now. Since it doesn't have it's original seal on it, it wouldn't qualify for the Retro Sealed tier, and the cellophane would likely be removed anyway by our graders/receivers in order to actually grade the game. Thank you!

Hi@samelder, thank you for contacting CGC Trading Cards. Unfortunately, we still do not have a timeline of when the metal card slabs will be completed. Typically speaking, customer service hears news usually a day ahead of time or at the same time as our customers, so it's likely that once we make the announcement that we have those slabs in, we'll all be aware at the same time. Since I don't think anyone's mentioned it quite yet, I'd recommend signing up for our TCG Newsletter, as we'll make a big announcement of it once we have those slabs available once again. Thank you again for your patience!

Hi @waynemel, thank you for contacting CGC. We're so sorry to see the slab was cracked in shipping. Yes, absolutely feel free to send this comic back as a Mechanical Error since it's still within the 2 allowance window. Let me know if you need any help or instructions to send it back. Thank you!

Hi @comicfanboy007, thank you for contacting CGC. We likely would have no way of knowing that the customer had passed away, so if the order was already paid for, we would just ship them back as usual. Alternatively, if the order is still processing or being held for whatever reasons, their family would have to contact us and provide a death certificate for us to release the order after it was finished and paid for. Thank you!

Hi @jnicholas1976, thank you for contacting CGC. That is a really neat back cover! You can try to write on the packing slip/submission form that you'd like to have the back cover encapsulated towards the front of our slabs, though unfortunately, I don't think my team will likely accommodate the request. Hopefully they are able to though!

Hi@TIBO1, I checked with my supervisor and we do not have any official instructions available yet for submitting to the Munich office. It is currently something we're working on, but at the moment, we are not allowing submissions to be shipped there quite *yet*. Please kindly check back again, as we'll most likely make a big announcement once we are officially allowing submissions to be sent to the Munich office. Thank you SO much for your patience!

Hello again @Chris Dimassi, my team has notified me that they plan to have the Bowman Draft 2022 set in the system by end of this week, so you should be able to find your cards in our OSF after Friday. Thank you again!

Hi @Chris Dimassi! As MattM said, unfortunately if you do not see your card in the system, you would either need to add it manually via the "I Can't Find My Card" option, or alternatively wait until these sets have been added. We understand that this may be frustrating that the cards are not in the system immediately, but we are constantly adding new sets to our database. It is very likely that your sets will be added shortly. Thank you so much for your patience in the meantime!

Hi @TIBO1! I'm not sure if we're accepting submissions at the Munich office quite yet. I'm inquiring with my supervisor now and will get back to you once I receive a response.

Hi @micky 8! Thank you for contacting CSG. We don't sell CSG Hoodies outright, but we do give them out during our giveaway promotions and at shows we attend. Feel free to pick one up at one of the events next time we see you!