KaileeS CS

Hello @D2, thank you for contacting CGC. We go by the turnaround time posted when we receive your submission. However, when I look up the historical data of what our turnaround times were the week you submitted, we had an approximate 70 business days for a reholder service from what I am able to tell. With that said, we are working diligently to get that number down. You should see some movement on your order shortly. We thank you for your patience while we process your order! Please let us know if you have any additional questions.

Hello @Alain2213, thank you for contacting CGC. To the best of my knowledge, I believe once a label retires, it is fully retired for good. The character(s) may come back with different artwork, but I do not believe we have resurrected old labels in the past. We deeply apologize for any inconvenience this may cause. Hopefully we're able to release new labels equally as appealing as our previously retired labels in the future. Please let us know if you have any additional questions.

Hello @Stephen W. Martin, thank you for contacting CGC. I do not see this book in our census, but it's possible we may still be able to grade it. Do you mind kindly posting the approximate dimensions of the book so we may be able to further advise? Thank you!

Hello @Darryl Forster, thank you for contacting CGC. Do you mind kindly posting a screenshot of what you see when you go to fill in the book title so we may better assist you? Thank you!

Hi @cyclonus11, thank you for contacting CGC. No, this has not been shipped quite yet! Magazine submissions were recently on hold due to the introduction of our new slabs - please reference the article HERE. We're now working on all of these orders in date order, so you should see updates shortly! Please let us know if you have any additional questions.

Hello @fantasydepot, thank you for the photos. I have passed these on to my team for review and will reply here again once I receive a response on how this book may be handled. Thank you for your patience in the meantime!

Hello @Yusuke Sato, thank you for contacting CGC. Unfortunately, signings by multiple artists for the same book are only possible when those artists are doing a multi signing at the same time. We cannot hold a book or submit it to another signing for you. The only way to get one book signed by multiple artists that are not signing together would be to resubmit the book after it is completed for one artist and complete a new submission form and resubmit it for the next artist. However, in most cases, there is not enough time in between signings for that to be possible. We are genuinely sorry that we cannot accommodate your request. If you have any other questions, please let us know.

Hello @jeff_jhacnio, "inked" simply means that our team identified ink/pen somewhere on the card that we were able to determine was not there when printed by the factory. Please let us know if you have any additional questions.

Hello @fantasydepot, thank you for contacting CGC. Do you mind kindly providing photos of the book you are inquiring about, please? We will likely need to double-check with our grading team on how they would proceed with this situation. Thank you in advance!

Hello @fuzzbun, thank you for contacting CGC. It is perfectly acceptable to ship your two books to us using your own shipping materials. As you might already know, when submitting TMNT, be sure to select "magazine" on the submission form. Even though they are comics, due to their size, they are considered magazines in our system. Otherwise, you should be good to go! Please let us know if you need any additional assistance.

Hello @JohnPapa20, thank you for contacting CGC. I have private messaged you so you can send me screenshots of the error you're receiving. Please kindly follow up with me via DMs.

Hello @Parzival, we would have to have this book in hand to confirm if we can indeed grade and encapsulate it. However, as long as the numbering and signature are BOTH inside the book, it should receive a blue label (based on the information provided). Please let us know if you need help with anything further.

Hello @acidjaguar, Thank you for contacting CGC. Magazine submissions are currently on hold while we launch our new holders. You can learn more here: Coming Soon: A New CGC Magazine Holder. Your magazine will be placed in the new holder once we have stock! Please let us know if you have any additional questions.

Hello @Retroh, COAs are not required to receive the Qualified "Green" label. We do ask that you retain your copy of the COA since it is not needed for grading. If you'd like to send one in any way, please kindly send in a copy and not the original. Thank you!

Hello @Kajit_has_wares, I have privately messaged you in regard to this post. Please kindly check your DMs. Thank you!

Hello @RLL, Marvel will notate it on the back of the card. Here is an example of what it would say on the back: Please kindly let us know if we may assist with anything further. Thank you!

Hello @NR8825 and @RLL! I believe the final phase of Todd McFarlane's signing event is this week, so you should be seeing some movement on your trading card submissions shortly. As @RLL mentioned, you can see the status on our Comic site instead HERE. Please let us know if we can help with anything further!

Hello @r1v3r, thank you for contacting CGC Video Games. Based on what I could find, I do not believe you'll be able to scan the amiibo cards after they have been encapsulated. From what I can tell online, they have to outright be touching the Switch scanner in the joystick, so I don't think they'd be able to be scanned. If this is the case, we're sorry for any inconvenience this may cause. Please let us know if you need help with anything further.

Hello @mephistopheles, thank you for contacting CGC Trading Cards. Our most recent specials have offered great discounts on Premium and Elite memberships. I do not have any information regarding upcoming specials on grading. When we do run specials they will be announced on social media. You can follow us here: @cgccards / Twitter, or sign up for our TCG Newsletter. Please let us know if we may assist you any further!

Hello @Mrod23, thank you for contacting CGC Trading Cards. Currently, we do not provide the reason(s) why we may believe a card to be disingenuous, so as not to tip off counterfeiting. We're deeply sorry for any inconvenience this may cause. Please let us know if we may assist you any further.

Hello Yerry, thank you for contacting CGC. Based on what I can see, this order was submitted under the economy tier. Economy books currently have a 145 business day turnaround time. Your books are on the 22nd business day, so it'll be a little while longer before these move into the grading phases. You may kindly review all our turnaround times HERE if you'd like. Please let us know if we may assist you any further!

Hello @CJGRPokeRips, thank you for contacting CGC. Please kindly check the back of your slab for any additional notations of his signing. If it's not there, please send this book into us for a mechanical error service to have this label fixed. The mechanical error service can be found on our online submission form, and will provide you with a pre-paid shipping label once the order has been made. Please let us know if we can help with anything further.

Hi @Aerros, thank you for contacting CGC. I have sent you an email on this since my response is somewhat long. Please kindly check your email and let me know if you have any additional questions. Thank you!

Hello @Kramazeek, thank you for contacting CGC. The "mail lag" can vary depending on how many submissions we've received in a given week. Based on what I've recently seen, we're about 5-7 business days behind currently in getting our mail into the system. Please be rest assured that we are doing our absolute best to enter all the submissions we receive into the system as quickly as possible. Please kindly email us if you don't see your submission in the system after 7 business days (and include the tracking number if possible). In the meantime, please let us know if you need help with anything further.

Hello @Mewie, thank you for contacting CGC. This is perfectly fine, as long as you have both the Alex Ross packing slip, and the regular grading packing slip in the box. I would try to separate the two orders in the box as well if at all possible (like a piece of cardboard between the two). Please let us know if you need any additional assistance.