KaileeS CS

Hello @Wilson618, thank you for contacting us. I am so sorry, I am a little confused by your initial inquiry. You may submit any 9.5 Gem Mint Blue Label cards to us by submitting them through our reholder service to be updated to the new Gem Mint 10 grade. The card does need to be sent to us directly in order for the upgrade to be made. As for your second question, we do not accept unopened packs for grading. We are only able to slab cards individually. Currently, CGC Cards accepts cards sized 2-5/8” x 3-3/4” (6.6cm x 9.5cm) or smaller. Cards may be up to 7.25mm thick. We are genuinely sorry for any inconvenience this may cause. Please let us know if you have any additional questions. Thank you!

Hello @SxG, thank you for contacting us. I am so sorry, no graders' notes are provided on trading cards. We are truly sorry for any inconvenience this may cause. Please kindly keep in mind that although we cannot comment on why your card received the grade that it did, we can assure you that all collectibles are reviewed by multiple professionals to ensure the most accurate grade is given. Please let us know if you have any additional questions. Thank you!

Hello @Alvin Chew, thank you for contacting us. CGC Cards grades virtually all trading card games (TCGs), sports cards, and non-sports cards. Currently, We currently accept cards sized 2-5/8” x 3-3/4” (6.6cm x 9.5cm) or smaller. Cards may be up to 7.25mm thick. Since these cards do appear to be standard-sized, we should be able to grade them! Feel free to send these cards in whenever you get the chance. Please let us know if you have any additional questions. Thank you!

Hello @finitefinds. thank you for contacting us. We are genuinely sorry for this error. I have emailed you back now the full instructions on how to have these cards' labels fixed. Please let us know if you have any additional questions. Thank you!

Hello @Iceman399, I just received a reply from our grading/research team. They advised that at this time, there is very limited information we have from the official announcements from Ravensburger regarding the 2nd wave. However, they stated there could be differences in wording (errata) on some cards. With this in mind, currently, we do not have enough information to distinguish between the first and second wave. Until we have seen enough come through our doors, we cannot guarantee whether or not a card came from a specific wave of printing. Please let us know if you have any additional questions. Thank you for checking!

Hello @Alvin Chew, please just fill in the information that you can. You may need to do a tiny bit of research on your side to be able to fill in as many fields as possible when entering the cards. If anything is incorrect, it will be corrected by the verification/grading team. Please let us know if you need help with anything else. Thank you!

Hello, yes as of July 12th, we now accept these cards for grading. Thank you!

Hello @Daryl Deebrah, may I asked how many cards you are looking to reholder? The reholder special was available from July to end of October, so unfortunately that $5.00 discount is no longer available but I can check to see if any additional accommodations can be made.

Hello @BigSus520, thank you for contacting us. We will typically charge for an order after it is completed with Verification. This is the step where we go through your cards and ensure everything is the same as the packing slip. This step is usually a few business days after an order is received. Please let us know if you have any additional questions. Thank you!

Hello @Holli Robertson, thank you for contacting us. Yes, you can absolutely send any *Gem Mint 9.5 blue label* cards to be reholdered to our new Gem Mint 10 black label. CGC Cards no longer supports subgrades though, so those will be removed if you send the card in. To do so, simply send the card in as a reholder service and we will get the card updated. There is no time limit to send your card in to be updated to Gem Mint 10. Please let us know if you have any additional questions. Thank you!

Hello, Just updating this post! CGC Video Games does grade PAL and most internationally released games as of 10/16/23. Kindly find the link here: https://www.cgcvideogames.com/news-and-events/news/cgc-video-games-now-grading-most-international-releases

Hello @Fischer P, thank you for contacting us. Yes, the turnaround times listed apply to both trading cards and sports cards submitted. We know that turnaround times are important to our customers. However, we are currently experiencing high submission volumes and are working to complete submissions as quickly as possible while ensuring the quality of our services. We have started implementing many systems such as a new software program and AI assistance to help ensure we process orders as efficiently as possible. We hope to get our turnaround times lowered soon and we thank our customers in advance for their patience while we process any new and current orders in-house. Please let us know if you have any additional questions. Thank you!

Hi @Warner85, we do not have a re-grade service. We can either grade the card as "raw" or we can reholder the card. If your cards were a green label 9.5 Gem Mint, they will automatically be bumped to Gem Mint 10. Any grades under that you'd like reviewed would need to be graded fresh if you wanted to see if they could be bumped. Please let us know if you have any additional questions. Thank you!

Hello @Jm345089, thank you for contacting us. Unfortunately, due to supply chain issues, we do not have an ETA of when we will be receiving stock of the trading card ship kits. However, we would be happy to convert it to a credit on your account that can be applied towards submission fees. If you would like to do this, please kindly send us your customer number and code to our Service@CGCcards.com email, and we will be happy to get that taken care of for you! Please let us know if you have any additional questions. Thank you!

Hi @FRANKA1990, can you please clarify which orders you are referring to? The order number you mentioned says shipped on 09/19/23 under your submission tracking:

Hello @KirkDiggy, this is going to sound like a strange fix, but try adding a different book first (any book) and then re-adding back your actual book title. Sometimes that will fix the issue. If that doesn't work, you may add the book manually by using the "I Can't Find My Magazine" button. Please let us know if you need help with anything else. Thank you!

Hello @BuckarooBonsai, thank you for the photos and details! Unfortunately, these books would be both too wide and too thick for our current holders. Additionally, we are only able to grade comics and magazines books at this time. We are so sorry for any inconvenience this may cause. Please let us know if you need help with anything else. Thank you for checking!

Hello @Pawtucket Coder, thank you for contacting us. Unfortunately, we do not have a shipping kit for magazines. We only have ship kits for cards and comics, so the bag and boards would not fit your magazines. Please feel free to send your order in any box, and follow the packaging instructions towards the middle of the page HERE. Please let us know if you have any additional questions. Thank you!

Hello @fodes, unfortunately, the answer is still the same. We do not grade/encapsulate telephone book covers or any portion of the book itself. We are sorry for any inconvenience this may cause. Please let us know if you need help with anything else. Thank you!

Hello @Big Scott, when I spoke to the Fulfillment team, they advised that there were some supply chain issues and that we currently do not have an ETA of when we will be getting those ship kits back in. If you have an unused shipping code, please feel free to reach out to our service email and we can convert it into a $20.00 credit on your CGC account instead! Please let us know if you have any additional questions. Thank you!

Hello @BuckarooBonsai, thank you for contacting us. Can you share an example of one of these books along with their dimensions so we may check on this for you? Thank you in advance!

Hello @gadzukes, thank you for contacting us. Unfortunately, 25 books is the max submission size because that is the max amount of comics we can fit into a single shipping box. Because of this, the orders were processed separately and cannot be combined on shipping. We are so sorry for any inconvenience this may cause. Please let us know if you have any additional questions. Thank you!

Hello @Aundre Mignott, thank you for contacting us. Nothing further is needed on your side! We will go ahead and add the extra book that is in the package to your order automatically. It will be graded in the same way you have requested the other books on the order. Please let us know if you have any additional questions. Thank you!

Hello @TIEBEAR, thank you for contacting us. On all 5 of your Batman/Fortnite: Foundation books, there were polybag creases/bends. You requested a 9.8 prescreen on all 5 books and they each had these, so our team left the books in their polybags as a courtesy and sent them back to you as is. Unfortunately, it looks like that is a pretty common defect for these books. If you send them in without the prescreen, we will grade them appropriately. Please let us know if you have any additional questions. Thank you!

Hello @Williamtt, thank you for contacting us. It looks like we only have 4 of these graded in our system, and all of them are blue/universal labels. That does indeed mean that the tattoos on all 4 books were attached that we have graded. Please let us know if you have any additional questions. Thank you!