KaileeS CS

Hello @BZ9, Thank you for contacting us. Custom labels are available on all submissions of Marvel-published books. I do not believe we have any DC labels at this time. More details on the custom labels can be found at CGC's Custom Label Series. .Please let us know if you have any additional questions. Thank you!

Hello @zoom12324, after the maintenance 2 weeks ago, you need to go to the legacy portion of your submission tracking in order to see the active submission status. To do this, click on the phrase that says "If any of your recent trading card submissions are not listed here, 'click here". That will take you to the submission status of any orders processed in our previous software. Please let us know if you need help with anything else. Thank you!

Hello @micky 8, thank you for contacting us. Yes, our warehouse will sign for your package once it arrives. You may send your package with or without a signature required. Please let us know if you have any additional questions. Thank you!

Hello @Travis Colledge, thank you for contacting us. Yes, you may send a green label pristine 10 to us to be reholder/relabeled into the new black label pristine 10. It will continue to remain a pristine 10 on the registry as well. Feel free to send your card in any time before the end of October to qualify for the $5.00 reholder special! You can read more about upgrading your card and the new label HERE. Please let us know if you have any additional questions. Thank you!

Hello @Poké-Oh! TCG, thank you for contacting us. We currently are unable to provide prorated refunds for memberships, and any membership requests need to be sent to us in writing within 30 days of signing up or renewing. Please kindly note that after the merge, Elite members now receive 20% off all grading fees (plus a $150.00 credit)! Please let us know if you have any additional questions. Thank you!

Hello, the pop report is still currently being worked on for CVG. We genuinely appreciate everyone's patience while we process the data received to create a public population report on our webpage. Please let us know if you have any additional questions. Thank you!

Hello @Fatbelly, thank you for contacting us. We are sorry for the errors mentioned in your post! I have sent you an email on how to return these cards to us for corrections. Please kindly check your email when you are able. Thank you!

Hello @Barnabas Collins, thank you for contacting us. With the change in July allowing CGC Cards to grade most standard-sized cards, not all cards are in our system quite yet. When using the card search bar in the online submission form, you should see a phrase at the very top that states "I Can't Find My Card." When selecting this option, it will allow you to manually enter your cards that are not showing up in the search bar. Please kindly use this option for now. Once we have more of these cards graded, they will be added to the OSF. Please let us know if you have any additional questions. Thank you!

Hell, the reholder special has been extended through October. The discounted reholder fee will apply to any orders created before October 31st and delivered to our facilities before November 20th, 2023.

Hello @Rocky6423, thank you for contacting us. I see that your order is currently in the queue to be graded. Most Economy trading card orders will take about 20 business days to be completed and sent back to you. This means that you might not see any updates on the status until it is your order's turn in the queue when it then moves to grading. As for payment, we do take the payment for orders once we have verified the cards. The only time we take the payment after the order is completed is if the customer's card initially declined when we tried to take the payment the first time. When this happens, we still process the order as normal but we wait to ship it until the payment is made in full. Please let us know if you have any additional questions. Thank you!

Hello @mrprince, thank you for contacting us. We do ask that the card be sent back to you from the seller so that you can inspect the condition of the card prior to submission. This is so you can ensure the condition of the card is as described by the seller. I hear what you are saying about the shipping costs, but it is really important for you to note that the condition of the card is what you were promised in the eBay ad. Please let us know if you have any additional questions. Thank you!

Hello @Jaz White, thank you for contacting us. I just replied to your email now that you had sent, so please kindly look for my email reply about this issue. Thank you!

Hello @Paul Montanchez, thank you for contacting us. Unfortunately, this item cannot be graded by CGC Cards, as it is slightly too large for our slabs and does not qualify as a non-sports card. However, I checked with our sister company PMG, and they advised we can indeed grade this item for you! Please kindly visit our PMG website HERE to submit this item for grading/encapsulation. Please let us know if you have any additional questions. Thank you!

Hello @Likikmike, thank you for contacting us. You may kindly find our return shipping rates for video games HERE. Please let us know if you have any additional questions. Thank you!

Hello @R1V3R, thank you for contacting us! We are so sorry to hear you have not heard from us on the Customer Service team. Unfortunately, we were having trouble with our SMS messages going through, as phone carriers thought our messages were spam and our messages could not be seen on your end. This has since been resolved, so feel free to email in at any point! Can you please kindly provide us with the submission number you are referring to in your post? When I check your chat board name, it does not link to a customer number. Thank you in advance!

Hello @pokesane, thank you for contacting us. Yes! We would be happy to update your address for you on your processing submissions. Please kindly send us an email on our Contact Page with the submissions numbers and the new address you'd like us to ship to, and we will get that information updated for you. Please let us know if you have any additional questions. Thank you!

Hello @Reimold34, cards graded as perfect 10s will still be honored in our system, however, we are only grading cards as Pristine or Gem Mint 10 now. Please let us know if you need help with anything else. Thank you!

Hello @RoLaren, currently CGC Cards only is able to grade cards that have "pack-pulled" signatures. In other words, the signature needs to have been printed on the card directly by the manufacturer. If the card was signed after manufacturing, unfortunately, we would not be able to grade it at this time. We are sorry for any inconvenience this may cause. Please let us know if you have any additional questions. Thank you for checking!

Hello @Jamie G., thank you for contacting us. CGC Cards does not currently grade card packs, we are only able to grade and encapsulate individual cards. We continue to look at expanding to add more holder sizes soon to accommodate additional card sizes. Updates or more information is available at Cards We Grade & Policies. You can also find additional information on specific card types we do not grade HERE. Please let us know if you have any additional questions. Thank you!

Hello @RLL, thank you for contacting us. Currently, it looks like we are only accepting comics, video games, or home videos at the show. You can verify this by reviewing the event's article HERE. We are sorry for any inconvenience this may cause. If these details change, we will be sure to update both the article and events page. Please let us know if you have any additional questions. Thank you!

Hello @RJT3, Thank you for contacting us. Yes, CGC Cards grades virtually all trading card games (TCGs), sports cards, and non-sports cards. Currently, We currently accept cards sized 2-5/8” x 3-3/4” (6.6cm x 9.5cm) or smaller. Cards may be up to 7.25mm thick. As long as the cards are standard-sized, we should have no issues grading them. Please let us know if you have any additional questions. Thank you!

Hello @Brooks55, thank you for contacting us. Please kindly private message me your reholder order number along with your cards' original certificate numbers and I will look into this for you. Thank you in advance!

Hello @ThaBeeBear, thank you for contacting us. As of yesterday afternoon, this order was entered into the system. Thank you for your patience while we have worked to process and enter your submission details into the system. Please let us know if you have any additional questions. Thank you!

Hi @adamjb4, I just sent you a private message now. Please check your DMs. Thank you!

Hello @Nikki’s Charizard, thank you for contacting us. (ND) means "No Date". Please let us know if you need help with anything else. Thank you!