True enough.
I talked to their representative at Stan Lee's desk back in Fan Expo 2016 and he started off by telling it was going to be "at least $xx amount of money to have it graded", and you had to do this and that to get it done. He seemed like he was doing anything to keep from doing any kind of paperwork to make his life easier.
I chanced upon the competitor grading company at the show and they told me exactly the costs, what I had to do, how long it would take, and whether I wanted pressing done. A totally easy transaction by comparison.
CGC should have a good talk with them as it clearly cost them business in my case.
fyi - I know AC is or was a member on the boards.