mess, his videos were entertaining.
I would have watched longer if you know... I didn't have to go on living my life.
I understand him being upset. Some things that crossed my mind as I thought over the problem...
As submitter...
- you take a risk with your book by submitting them to someone else anyway. Whether the grading company is honourable or not, mistakes happen.
- I wouldn't use expletives directed at the company. That's a type of abuse that no one has to deal with in a customer/client relationship, and is reason alone not to do business with you in the future.
As a grading company
- do your best to make it right and own up if you did do something.
- I would have changed the letter to say that you are no longing doing business with the customer but actually putting the word 'banned' doesn't sound right to me.
So yeah, his book got damaged. That really sucks. Is it CGC's fault? Maybe. Maybe not. At least it wasn't FF#1 9.0. Something you can financially recover from you have to let it go. At best CGC can recover your grading fees and whatever you declared on the book (up to difference in the downgrade).
I actually came across this video as a youtube recommendation after searching for grading companies, so this must have some high playback.