Jennifer F.

Hi, I do show that submission is here and is currently with CCS for pressing. Since Pressing is running so long right now, it is going to be some time yet until that moves over to the CGC side. You will receive an email once it moves to CGC letting you know it has started the grading process. Thank you!

Good afternoon, Thank you for your message. We do try to open the properly marked expedited packages as quickly as we can, however, due to the high volume of these expedited packages we have coming in, it can still take some time. I would say if you don't see anything by next week to reach out to our customer service department at 877-662-6642 or by email at submissions@cgccomics.com. Thank you!

Good afternoon, Thank you for your message. Yes, this is normal and not cause for alarm. Multiple submissions within one shipping box may not all be logged in at exactly the same time. I would just give it a little longer and you should receive an email once the other submissions are logged in as well. If you don't see them or hear anything by next week, please contact our customer service department and we can check further with our receiving room. You can reach us at 877-662-6642 or by email at submissions@cgccomics.com. Thank you!

Good afternoon, Thank you for your message. I am showing that order was broken down into two separate submissions. One Modern which shipped back in January and one Economy which is still in process. The Economy tier is running about 208 business days right now. CGC Services & Fees | CGC (cgccomics.com) It will probably be at least another few weeks until that is completed. You will receive an email with the tracking number once that ships out. Thank you!

Sure, no problem. I will email you over the instructions now. Thank you!

Good morning, Thank you for your message. Yes, you will be credited back on the grading fees for those two books that could not be graded. I'll reach out to accounting to make sure that is done ASAP. Thank you!

Good morning, Thank you for your message. Yes, sometimes artists will directly send us a book they have signed and/or sketched for a customer. In order for the book to receive our Signature Series label, the artist will have to include a Creator Agreement which gives the particulars of when they signed, the artist information and the customer information. Once we have that, we would contact the customer directly for details regarding grading such as the tier you want, the declared value, return shipping method and address, etc. If you have any other questions, please let us know. Thank you!

Hello, thank you for your message. Both invoices are still showing with CCS. Invoice 3859636 is still within the normal turnaround time for regular pressing, which is running about 253 business days right now. CGC Services & Fees | CGC (cgccomics.com) You'll receive an email once that moves to the CGC side to start grading. Invoice 3857768 is also still with CCS but that one is behind as it was a Standard tier. We are currently in the process of trying to locate that order and rush that through. We'll get that moving as quickly as we can. We do apologize for the delay and any inconvenience. If you have any other questions, please let us know. Thank you!

Hello, if a book is bumped up to a higher tier by the graders, this does not affect the turnaround time. It will still be processed at the turnaround time for the original tier it was submitted under. The book that is bumped remains with the rest of the books on that submission and it not moved off onto a separate invoice so everything on that submission will still be completed at the same time. Thank you!

Good morning, I checked that invoice and it looks like it went through Quick Press rather than regular pressing. Books submitted for Quick Press don't go through the pressing machine as many times as a regular pressing. We no longer offer Quick Press but at the time when we did, it was more for very minimal issues that did not need much pressing as that option would not get out as many defects as regular pressing would. In regular pressing, the books are put through the pressing machine multiple times to get out as many defects as possible. As a one time courtesy, we could have you send the books back and repress and regrade them for you at no charge. If you would like to do that, please let me know and I can email you the instructions on how to do that. Thank you!

Good morning, Thank you for your message. That order is with CCS currently. Right now, regular pressing is running very long at about 253 business days. CGC Services & Fees | CGC (cgccomics.com) The status of your order hasn't changed, you just won't be able to view the book information until it moves over to CGC to start the grading process. You will receive an email once that moves to the CGC side. If you have any other questions, you can reach our customer service department at 877-662-6642 or by email at submissions@cgccomics.com. Thank you!

Good morning, Thank you for your message. All messages do need to be approved but we try to get to everyone. I am sorry if we missed your original question. I'll go back and try to find that and get a response for you ASAP. Thank you!

Good morning, I am showing this invoice did not have pre-screen on it. There were only 20 books on this order so it wouldn't have qualified for pre-screen as there is a 25 book minimum for that service. I am only showing you selected Quick Press and regular Modern grading. If you have any questions, please let us know. Thank you!

Good morning, Thank you for your message. I am showing that invoice is with CCS. You won't be able to view the invoice information in submission tracking until that moves to the CGC side for grading. Once that occurs then you can enter the submission number in the search bar on the submission tracking page and it will bring up the submission information. It will most likely be at least a few more weeks until that moves over but you will receive an email once it is on the CGC side. If you have any other questions, please let us know. Thank you!

Hello, Thank you for your message. I am sorry to hear that. If you have a submission number, I would be happy to check on that for you. If your books were not pressed then certainly, you should not be charged and if you were, we can issue a refund back. What information did the original customer service rep give you? Thank you,

Good morning, Thank you for your message. The value listed for the book should represent the current fair market value. If the book's value has gone up substantially and the value is significantly greater than you listed on your form, it is possible our graders may bump the book up to a higher grading tier and you would be responsible for the difference in grading fees. You can find out more regarding our Declared Value Policy here: Declared Value Policy | CGC (cgccomics.com) If you have any other questions, please let us know. Thank you!

Good morning, Thank you for your message. Invoices stay on the main Submission Tracking page for 8 months. After that, you can locate the specific invoice information by entering the submission number in the search bar on the submission tracking page. Please note, if your submission is still with CCS, it won't show up in the search field until it moves to CGC for grading. In the meantime, if you have any questions or need to check the status of an order, our customer service department can provide that to you any time. Thank you!

Good morning, Thank you for your message. It seems unlikely that it was sent back to the original customer that way without being noticed by the customer. I would reach out to the seller on this. Since the holder is completely open, the book will have to be regraded and cannot simply be reholdered at this point. There is a possibility, if any damage was sustained to the book, that the grade may change. Thank you,

Good morning, Thank you for your message. Unfortunately, a reholder would not be able to be tagged together with a regular grading submission. We can tag reholders together or the same grading tiers together but would could not combine a reholder and a Fast Track Economy, unfortunately. I am sorry about that. Thank you,

Hi, thank you for your message. We actually are working on that now so hopefully in the very near future, we will be recognizing those. Thank you!

Hi, do you have a question about a particular book?

Hello, I do understand your frustration. We are currently investigating the situation and will update you as soon as we have more information. I am sorry I don't have anything more I can provide to you at this time but as soon as I hear back from our shipping department, I will let you know. I am sorry for the inconvenience. Thank you,

Hi, the total fees would all be charged at the same time. Thank you!

Hi, Unfortunately, CGC will not be attending that show. You can find a listing of any upcoming events on our website here: Events | CGC (cgccomics.com) However, there will most likely be a CGC authorized facilitator that can provide witnesses for you and submit the books to us on your behalf. You can find a listing of facilitators here: https://www.cgccomics.com/signature-series/facilitators/ You can also check our Signature Room chat board to find out which facilitators might be attending the show. You can access that here: The Signature Room - CGC Comic Book Collectors Chat Boards (cgccomics.com) Thank you!

Good morning, Thank you for your email. Yes, there should be an automated response that goes out when you email us. I'll check with our IT department to make sure that is still in place. We are experiencing extremely high email volume right now, so it is taking several days to get back to customers. Rest assured, if you emailed us, we will get back to you, it may just take a little longer than usual. Thank you for your patience!