Jennifer F.

Hi, thanks for your message. We don't pick up the mail from the post office. Everything is delivered to our location each day. Sometimes the postal service doesn't update their status right away. I would recommend checking your tracking number on our website to see if it is showing as delivered:

Good morning, The scheduled for grading status is a general status that encompasses multiple internal statuses that the customer doesn't see on their end. The invoice will go into that status once it starts grading and will remain in that status through grading and encapsulation and won't change until it is ready for the final quality control. The turnaround time will depend on the grading tier you selected. If you would like to check the status of your order, please contact customer service at 877-662-6642 or at submissions@cgccomics.com. Thanks!

Good morning, Thanks for your message. Your order isn't stuck, it is just still in the grading room. There is no set amount of time that an order stays in any particular status. The turnaround times are going to vary depending on the tier you selected and how many books are ahead of yours in line. This was submitted under the old Value tier which is running about 162 business days. Your order will be here for at least a few weeks longer. Thanks!

Good morning, Thanks for your message. You can find any upcoming events listed on our website here: Events | CGC (cgccomics.com) We don't have any upcoming shows listed at the moment but if we do add any we would announce it on our social media and also put the details on this page. Thanks!

Hi, thanks for your message. On reholders you have to check the original certification number from the label and not the new reholder submission number. If you pull up that original number on the certification lookup you should see the grade info. Thanks!

Good morning, Thanks for your message. No, we generally would not be able to grade these due to the overhang on the cover. Encapsulation of a book with overhang could potentially cause damage so we would not want to risk it. Thank you!

Good morning, Thanks for your message. We could not advise you on this as we do not test out the holders in this way. Our holders are not vacuum sealed and are not water tight but they are meant for long term storage when stored in the proper conditions. Our recommendations for optimum storage for a slabbed CGC book would be about 50% humidity (not too wet or too dry) and about 70-73 degrees. The best thing is for maintenance of the temperature and the humidity without big spikes in either. Thank you!

Good morning, Thanks for your message. Usually for the signings that take place in our actual office, we do post some pictures and/or video. I can't say for sure but most likely there will be something posted. Thanks!

Hi, when you complete the online form, you can notate the pedigree you believe it to be and our graders will verify that once they examine the book. Thanks!

Good morning, When you complete your online order, you can notate the pedigree you believe it to be. If our graders can verify that, then we would notate it and it would receive a pedigree label. Thanks!

Good morning, We have not been made aware of any upcoming shows where on-site grading will be an option, unfortunately. You can always check our events page here: Events | CGC (cgccomics.com). Any upcoming shows and the specifics about those would be listed there. Thanks!

Good morning, I did double check with the graders on this and they do think it would still receive the pedigree label. It will say CVR on there, of course, but it would still be able to be listed as the pedigree. Thanks!

Good morning, Thanks for your message. If the system recognizes the book you entered and a label is available, it will bring that option up. Sometimes, if a customer doesn't select a book from the drop down menu or it is a new book then the system may not recognize what you entered and it won't pull up the labels correctly. You can always notate your request on the packing slip. Just be sure to notate which book and the label number. Thank you!

Good morning, Yes, we can definitely sign for your package. Please be sure to ship that to our street address as FedEx does not deliver to a PO Box. The street address is: 5501 Communications Parkway Sarasota, Florida 34240 Thank you!

Good morning, Sure, you can put multiple private signing orders in one box. Just be sure to put the artist's initials on the outside of the box or notate, "multiple private signings" or something similar on the outside of the box and also include all your packing slips and have each order separated inside the box. Thanks!

Good morning, Thanks for your message. Items are covered under CGC's insurance while they are here in our office. So if something happens to your item while it is in our possession, it is covered under our insurance. We do not offer insurance to customers to purchase. There are companies out there that do offer collectibles insurance but you would have to purchase that on your own. Thank you,

Good morning, If you submitted an expedited tier (Express or Walkthrough) and you clearly noted it on the outside of your shipping box, then those are pulled out and opened faster than the regular mail. There can still be a slight delay of a few days just depending on how many expedited packages are ahead of yours but it will be opened as quickly as we can. Thank you!

Good morning, Thanks for your message. This isn't a defect, it looks like the holder was damaged. You should contact the seller on that. We do offer a reholder service but there is a charge. We would only be able to offer a complimentary reholder if the original submitter received the book back from us with the damage to the holder and contacted us within two weeks of receiving the book back. If you have any other questions, please let us know. Thank you!

Hi, if you have invoices here in the office, you do need to email customer service with the invoice numbers and the new address. Changing the address on file by logging into your account does not change the address on any invoices already in the system. We have to change each one of those manually. Thank you!

Good morning, Thanks for your message. The grades listed on your label include the numeric grade but also the page quality of your book. White would be the highest page quality and then it would go down to Off-white to white and then off-white, etc. You can find out more about page quality here: CGC Grading Scales | CGC (cgccomics.com) Thank you!

I have not heard anything yet. It most likely would not occur until we need to print out new labels and use up the ones we currently have so it probably would not be an immediate change. Thanks,

You can also call them or you can email customer service and we can provide that information to accounting for you. You can email customer service at: submissions@cgccomics.com. Thank you,

Good morning, Thanks for your message. I'm sorry to hear that your books arrived with these issues. We work closely with our manufacturer to ensure that we receive only the highest quality holders, and we take great care to protect these holders during our grading process. The significant size and extreme clarity of these holders, however, makes it virtually impossible to prevent small scratches and scuffs that may occur during careful handling and in transit. Please contact our customer service department and we can send you instructions on how to proceed. You can reach us at 877-662-6642 or by email at submissions@cgccomics.com. Thank you,

Good morning, Thanks for your message. Thank you for your inquiry. All First Appearance notations are made at the discretion of the CGC grading team. You may check any book on our CGC Census to see what Key Comments, Art Comments and First Appearance notations are currently listed for that book. If you do not see a First Appearance notation that you believe should be noted, you may request it. To request a first appearance update or inclusion of other information to the current label, please include a note both on your printed submission form and also attached to the bag of the specific book (post-it on comic bag) and our graders will review and make a determination on that request during the grading process. https://www.cgccomics.com/census/ Thank you!

Good morning, Thanks for your message. The membership credit does expire with your membership. However, as long as your order is received prior to the expiration date, we will allow you to use it, even if the package isn't opened until after the expiration. Thank you!