Jennifer F.

Good morning, Thanks for your message. The reason you aren't seeing the J. Scott Campbell X-Men#1 option on the form is that it hasn't gone live yet on our submission form. It will go live on the submission form once the book is for sale on his site. You can go onto his website and be put on the waiting list for when it goes live here: J. Scott Campbell X-Men #1 'Rogue' AP (1 to 300) JSC EXCLUSIVE - J. Scott Campbell Store (jscottcampbell.com) Once the book is live, you can follow the instructions on our website for completing the online form: CGC Signature Series X-Men #1 Submission Info | CGC (cgccomics.com) Thank you!

Good morning, Please contact our customer service department with your tracking number and the order number and we can check to see where the package is and if it has been delivered to our receiving room yet or not. If it got missed being pulled out by our warehouse team, we can have them locate the package ASAP. You can reach customer service at 877-662-6642 or by email at submissions@cgccomics.com. Thanks!

Good morning, Thanks for your message. The membership discounts and credits apply only to the grading fees. It would not apply to reholder, pressing, shipping or any other additional fees. If you have any other questions, please let us know. Thank you!

Good morning, Thanks for your message. I am sorry about that. Unfortunately, our current system is not set up to allow customers to make payments themselves. That is something we hope to have fixed whenever we get a new system set up in the future. You can contact our accounting department at: accounting@cgccomics.com or by phone at 877-662-6642 and let them know that we can run those charges again. Or, if you can provide your customer number, I can contact accounting on your behalf. Thank you!

Good morning, Thanks for your message. The best way to tell if your book is a good candidate for pressing would be to select our screening service. We can screen the book before it goes through CCS to see if our experts think it would benefit from that process. If we don't think it would benefit, or if we feel the book is too brittle or fragile to safely go through the process, we would let you know and not proceed with the process. Screening is a $15 minimum or 1% of the declared value, whichever is greater. You can find out more information about screening and pressing in general on our website here: CCS Pressing | CGC (cgccomics.com) Thank you!

Good morning, Thanks for your message. You should submit everything that is on your packing slip in the same box. It can cause major delays in processing if yo send something in without a packing slip. If you want to ship any items in separate boxes, you should create two separate orders with two separate packing slips. If you have any other questions, please let us know. Thank you!

Good morning, It would depend on the code. If you are referring to something like the recent BOGOCGC code we just announced to get a free small shipping kit, that would be entered at checkout on the CGC store. CCG Store (collectiblesgroup.com) For this offer, you must put two kits into your cart and enter the code at checkout and it will remove the cost for one of the kits. If you have any other questions, please let us know. Thank you!

Good morning, Please contact our customer service department with the order number or submission number and we can check that for you. If it did ship out then there should be a tracking number we can provide to you. You can reach us at 877-662-6642 or by email at submissions@cgccomics.com. Thanks!

Yes, if you signed up or renewed prior to the change, you will keep those credits and discounts for the remainder of your membership year. Thanks!

Good morning, The Roy Thomas signing was completed about mid-September. The turnaround time will be about 6-8 weeks from the date of the signing. If you have a specific invoice you wish to check the status on, you can reach our customer service department at 877-662-6642 or by email at: submissions@cgccomics.com. Thanks!

Good morning, Thanks for your message. When you entered the book info, did you use the drop down menus or did you type the information in? If you typed it in then the form is probably not recognizing the book info and that is preventing the label from popping up. I would go back and try to locate the book using the drop down menus. If that doesn't work, you can notate it on your packing slip but you want to make sure you write the info in bold, clear letters and list the label number and which book it should go with and we can add that when your order is received. You can find all the labels and label numbers here: CGC's Custom Label Series | CGC (cgccomics.com) Thanks!

Thanks for your messages. We do, of course, have a general idea of when the signing will take place but finalized dates are all dependent on the artist and their schedule which can change sometimes. We have to put in a cut off date far enough in advance of the signing so we can have the time to get all the submissions entered into the system for that signing and have them ready to go for the artist. If we put the cut off date only a day or two before the actual signing then many customers submissions would never have a chance to be entered. Thanks!

Hello, Yes, if you renewed your membership prior to the change we made in fees and benefits on 4-28 then you will still receive the old membership benefits until your membership expires for that year. Then, when you renew next year, the new benefits would kick in. That would apply just to member benefits, however. Any orders completed after 4-28-21 will have the updated pricing. Thanks!

Good morning, The time it takes to grade your order will depend on the services and tiers you selected. You can find our current turnaround times here: CGC Services & Fees | CGC (cgccomics.com) You can also contact our customer service department for an update on your order. You can reach them at 877-662-6642 or by email at: submissions@cgccomics.com. Thanks!

Good morning, The date listed on our website is the week of mail we are opening. Once a package is opened, it doesn't necessarily mean that it will immediately go into the grading room. The turnaround time will depend on the tier you selected. Your invoice will go in line with the rest of the invoices in that tier and it will be taken into the grading room when the graders get to that day's mail for that particular tier. For longer tiers, such as Modern and Economy, it will take longer to see that status change to grading than a shorter tier such as Standard or Express. Thanks!

Hello, Unfortunately, we have been experiencing some issues with our server. As a result, some features on the website, such as submission tracking, were not displaying properly. Everything should be back up and running normally now, however. Please let us know if you are still experiencing an issue. Thank you!

Hello, If you selected both pressing and grading you are charged for pressing first when your order actually starts the pressing process. You will only be charged for grading once the order completes pressing and moves over to CGC to start the grading process. The actual amount of time from when your order is logged in till the process of pressing or grading begins will vary depending on the tier of service you selected. A faster tier such as Standard or Express will start those processes faster than a slower tier such as Economy or Modern. Thanks!

Good morning, Thanks for your message. The turnaround time for the private signings is about 6-8 weeks from the date of the signing. Your book was signed on 9-11 so it should be done around early November. It just finished up with pressing and is on its way over to grading now. Thanks!

Hi, CGC grades most magazines that do not exceed the following dimensions: 11-1/2” tall 8-7/8” wide 1/2” thick CGC will not grade magazines with a hardcover, jeweled cover, or certain explicit images. CGC will not encapsulate any floating items with the magazine (i.e. COAs, Pedigree COAs, 3-D glasses, Poly-bags). Please check our Census data to determine if we have graded a specific book previously. Thanks!

Good morning, Thanks for your message. It will depend on the tier you selected. We offer Fast Track for both Modern and Economy tiers. You can find our current turnaround times here: CGC Services & Fees | CGC (cgccomics.com) You can contact our customer service department with your submission number or order number and they can check the status for you. You can reach them at 877-662-6642 or by email at submissions@cgccomics.com. Thanks!

Good morning, Thanks for your message. Currently, we do not grade original artwork that is from a published work. I don't believe we have any plans to change that at least for the near future. Thank you!

Hi, I'm not sure what you are referring to. Can you please clarify? Thanks!

Hello, unfortunately, not. You will not be able to access the submission form for that signing any longer. We remove those signings from the online form after the cut off date. Thanks!

Good morning, Your orders are in the system but they will not appear under your own account since they were submitted through Twin Cities Comics. They will only appear on that dealer's account. They are currently in line for grading. You can contact our customer service department for any updates on your order. You can reach them at 877-662-6642 or at submissions@cgccomics.com. Thanks!

Hi, I confirmed with our Signature Series Department that the Jim Lee signing has not taken place yet. They advised that we do not even have a date for it as of yet. I did make them aware of what you were told on Instagram and sent them the screen shots to investigate. I'm sorry for any confusion! Thank you!