Jennifer F.

Good morning, Thank you for your message. There is no set time an order might remain in any particular department. It just depends on the tier you selected and the overall turnaround time. If you selected a higher tier with a faster turnaround time, it will get through a bit faster and if you selected a lower tier with slower turnaround time, you will see it in each department longer. You can find our current turnaround times on our website here: CGC Services & Fees | CGC (cgccomics.com) Thank you!

Good morning, Thanks for your message. If the submission was sent in by a dealer on your behalf then it will show under the dealer's account and not your own personal account. However, if they have it shipping back to you directly and your name and address are listed then we can provide you with information on your order. If you have the submission number or order number, you can contact CGC directly at 877-662-6642 or by email at submissions@cgccomics.com. Thanks!

Good morning, Yes, it does look like there may be a delay on this for some reason. I'll send a message down to see if they can locate the invoice and get that moving. If you have any other questions about specific invoices, please contact our customer service department at: submissions@cgccomics.com. Thanks!

Good morning, Thank you for your message. Every book that leaves our office does go through quality control. We do try to pull any items that have any visible issues like scratches, smudges, etc. and have them reholdered. Can items get missed and shipped out with a scratch or a smudge? Of course. We are only human and are examining thousands of items each day so occasionally something might make it through that we should have caught. If you receive a book that has an issue like this, you have up to two weeks from the receipt date to notify us and we can reholder the book for you at no charge. We do not ship books with broken holders, however. Everything is well packaged by our shipping department and the vast majority of items shipped arrive at their destination without any issues. Unfortunately, sometimes items can be damaged during transit, even when the items are packaged properly. CGC has no control over how packages are handled by the carrier during transit to you. But again, if you receive a package that has any damage to your holders, contact us immediately and we can send you instructions and a pre-paid label to send the items back for a complimentary reholder. We take the safety of your items very seriously and try to take every precaution to prevent any issues like these from occurring. If you have any specific examples that you have questions about, you can provide that information to our customer service department at: submissions@cgccomics.com or by phone at 877-662-6642. If you have any other questions, please let us know. Thank you!

Good morning, Thanks for your message. You can keep it in the holder but you will need to include a note on your packing slip that gives us permission to remove it from the other company's holder. Thanks!

Good morning, Thanks for your message. Is it a COA that you have for your book? We don't recommend including those as they are not encapsulated with the book and can also become separated from the book during the grading process. If you want to include the information you can always include a photocopy of it along with your book. Your submission is currently in line to be graded. Fast track Value is running about 140 business days right now. If you have any other questions, please let us know. Thank you!

Good morning, It would depend on the dimensions of the book. The largest Comic size we can accommodate is: 10-1/2” tall 7-5/8” wide 1/4” thick If the book exceeds these measurements then it would have to go under magazine. The largest size magazine we can encapsulate would be: 11-1/2” tall 8-7/8” wide 1/2” thick Thank you!

Good morning, Please email this information to our customer service department and we can send you instructions on how to proceed. You can reach us at: submissions@cgccomics.com. Thank you!

Good morning, Thanks for your message. Unfortunately, we cannot make any determinations on a book without examining it in person. Our graders would have to review and examine each page before they could determine if it was a manufacturing defect or if it had been trimmed. If you are interested in submitting that to us for grading, you can find out more about how to do that here: How to Submit | CGC (cgccomics.com) Thank you!

Good morning, If it is brand new then it most likely hasn't been entered into the database yet. If there is an "add new" option you can click on that and enter that in. If not, you can also just hand write it on your packing slip once you print that out. Thank you!

Good morning, Thanks for your email. Unfortunately, a COA would not be sufficient to receive a signature series label. We don't use COA's and do not recommend customers send in their COA for grading with their book. The only ways to receive a signature series label would be if the signature was witnessed by an authorized CGC witness or the signed book was sent to us directly from the artist with the appropriate paperwork. You can find out more about our Signature Series program here: CGC Signature Series | CGC Private Signings | CGC (cgccomics.com) Thank you!

Good morning, I am showing all three submissions are with CCS currently. One might have started slightly before the others but they are all in line for the pressing process. For more information about specific orders, please contact our customer service department at 877-662-6642. Thank you!

Good morning, Thanks for your message. Yes, Elite members will receive 10% off all grading fees, including the Walkthrough tier. Thanks!

Good morning, Thanks for your message. I will definitely pass your suggestion along to our signature series director! Thank you for your interest in CGC!

Good morning, If you noted EX on the outside of the shipping box then it should be pulled out from the regular mail and logged in faster. If you don't see anything logged in yet, please contact our customer service department with your order and tracking information and we can check further for you. You can reach us at 877-662-6642 or by email at submissions@cgccomics.com. Thank you!

Good morning, CGC is currently opening mail from the week of June 7th for comics. You can find out what week we are opening on our website here: CGC Services & Fees | CGC (cgccomics.com) We have not started opening mail from July yet so it will be a few weeks until you see that logged in. Thank you!

Good morning, This was just signed on July 31st and the turnaround time for pressing and grading is about 8 weeks from the date of the signature. For more information about your order, please contact our customer service department at: submissions@cgccomics.com or by phone at 877-662-6642. Thank you!

Good morning, We are opening all private signing packages as they are received. Did you notate the artist's initials on the outside of the box? This is required so we can distinguish the private signing orders from a regular submission. We pull those marked with the initials out and send them down to our signature series receiving room right away and they are opened and entered. It can still take some time to get logged in just due to the volume of submissions we receive for the signings but it will be much faster than regular mail. Thank you!

Good morning, We don't have plans for attending any upcoming shows, unfortunately. If we do add any shows they will be listed on our events page here: Events | CGC (cgccomics.com) Thank you!

Good morning, Thanks for your message. The graders do change and update the labels from time to time. So you might see an older label that has wording on it that we no longer use or have changed over time, etc. Thank you!

Good morning, Unfortunately, we don't have any information on a rescheduled signing for Lou Ferrigno. Hopefully, we will be able to reschedule something with him soon! Thank you,

Good morning, Yes, a signed book can be pressed and graded. In most cases it is perfectly safe to press a signed book. If we felt there was any issue with the sort of ink the signer used on the book and it might cause damage, we would not press it. Thank you!

Hi, thanks for your message. Yes, you can post a link as long as it relates to someone on the chat boards or an industry related cause. Thanks!

Good morning, No, submissions from shows are not expedited unless you selected an expedited tier of service. $37 is the price for the Signature Series Modern. You can find all of our pricing and turnaround times here: CGC Services & Fees | CGC (cgccomics.com) Thank you!

Good morning, I'm sorry to hear that there were issues with your books. Please contact our customer service department and they can provide you with instructions on how to proceed. You can reach us at: submissions@cgccomics.com or by phone at 877-662-6642. Thank you!