Jennifer F.

Good morning, Thanks for your message. You could certainly request that the graders view the unwitnessed signature as a defect and give it a lower grade to obtain a universal label. However, the final decision on that would be up to the graders. Although the graders would take your wishes into consideration, there is no guarantee on the final outcome. Thanks!

Good morning, Unfortunately, we don't have an exact date for their signings yet. They should be coming up within the next few weeks, however. Thank you,

Good morning, Thanks for your message. There is no set time for an invoice to remain in any specific department. It will all depend on the turnaround time and the tier you selected as well as how many invoices are ahead of yours in line. The customer does not see all the internal statuses on their end so while it may appear on your side that the invoice sitting still, it actually is moving forward, you just don't see that reflected on your end until it gets to the final quality control stage. The important time frame to look at is the overall turnaround time and not how long an invoice remains in any specific area because that is going to vary greatly from invoice to invoice. Thank you!

Good morning, Thanks for your message. When you complete an online order you would have also received an email that has a link included to print a packing slip if you need to print another copy. If you can't find that email, you can also contact our customer service department and we could always email you another copy. You can contact us at 877-662-6642 or by email at submissions@cgccomics.com. Thanks!

Good morning, Thanks for your message. If you are picking up or dropping off at our UK office, you'll need to contact them to set up an appointment. You can reach our UK office at the contact info below:

Hi, the Geoff Johns signing finally took place about a week ago. Now that those books have been signed, they are going into pressing/grading and should be finishing up in the next few weeks. Thanks!

Good morning, Thanks for your message. Memberships expire one year from the date you sign up. If you sign up for one of the paid memberships, you would pay the membership fee annually. You can find out more about the benefits of each membership level here: https://www.cgccomics.com/join/ Thank you!

Good morning, Thanks for your message. Yes, the current turnaround time for Walkthrough pressing is approximately 43 business days. It will probably be a couple of weeks yet until your order has finished pressing. Turnaround times do change from week to week depending on the volume of submissions received. You will receive an email once the submission has moved to CGC to start grading. Thank you!

Good morning, The turnaround times are not determined by your membership level but by the grading tier you select. All the turnaround times listed on our website would apply to any membership level: CGC Services & Fees | CGC (cgccomics.com) The Elite level receives 10% discount on grading fees and a $150 grading credit. You can find out more about the different benefits you receive with each membership level here: https://www.cgccomics.com/join/ If you have any other questions, please let us know. Thank you!

Good morning, Thanks for your message. How the staples affect grade depend mainly on the degree of rust and the grade otherwise, which we will not know until we examine the books. As far as treatment, if light enough the rust can just be scraped off and keep a universal grade. If the grade is low enough and the rust does not matter, we do nothing to treat it. But if the rust is really bad and threatening the integrity of the book, we can replace them (and support the paper if torn through), although this will result in a conserved grade. Thank you!

Good morning, Unfortunately, we can't always prevent issues from popping up but we try our best to keep on top of them and resolve them as quickly as we can. We're sorry for any delays or inconveniences. Thank you,

Good morning, Thanks for your message. No, you can ship your items to us whatever shipping method you prefer. That just means that if you use FedEx or UPS then you need to ship that to our physical street address as those carriers do not ship to a PO Box. Thanks!

Good morning, Each service has its own separate turnaround time. If you select both pressing and grading the turnaround time would be the total of both services. The 283 business days in your example. If you have any other questions, please let us know. Thank you!

Good morning, Thanks for your message. Each service has its own individual turnaround time so if you select both pressing and grading, your order will be here for the total of both times (i.e. the 283 business days in your example). If you have any other questions, please let us know. Thank you!

Good morning, Thanks for your message. The current turnaround time for the Value tier is about 174 business days. Turnaround times are estimates and will change from week to week based on the volume of submissions we have coming in each week. We are currently experiencing extremely high submission volumes and are working hard to complete submissions as quickly as possible while ensuring the quality of our services. We apologize for any delays or inconvenience. For specifics on your invoice, please contact our customer service department at 877-662-6642 or by email at submissions@cgccomics.com. Thank you!

If you just received these back with these marks, please contact our customer service department and we can send you instructions and a shipping label to send those back for a complimentary reholder. You can reach us at 877-662-6642 or by email at submissions@cgccomics.com. Thanks!

Good morning, Thanks for your message. The current grading turnaround time for those remaining invoices submitted under the Value tier is approximately 172 business days. Thank you!

Good morning, Thanks for your message. The turnaround times would start when your package is delivered to our office. Thanks!

Good morning, Are you referring to our private signings? The turnaround times are approximately 6-8 weeks from the date the book was signed. If you have an invoice that you feel is overdue, please contact our customer service department and they can check into it further for you. You can reach us at 877-662-6642 or by email at submissions@cgccomics.com. Thanks!

Good morning, Thanks for your message. It appears that your package is still moving. There was an update on the tracking as of yesterday. Registered mail does take the longest of all the shipping methods. We usually give it up to 7-10 days. If you haven't received it within 15 days of the shipping date, let us know and we can start a trace with the USPS. You can reach our customer service department at: 877-662-6642 or by email at submissions@cgccomics.com. Thanks!

Good morning, Thanks for your message. This signing has not occurred yet. Generally there are several weeks between the cut off date and the actual signing date. If you noted the artist's initials on the outside of the box, those should be pulled and logged in faster than the regular mail. If you don't see your order logged in yet, it's possible it got missed and wasn't pulled out. Please contact our customer service department with the tracking number and your order number and let them know you did notate the artist's initials but it hasn't been entered yet and we can have our warehouse pull that order, if it got mixed in with the regular mail for that day. You can email us at submissions@cgccomics.com or call us at 877-662-6642. Thanks!

Good morning, Thanks for your message. Unfortunately, the turnaround times can and will change from week to week. This will affect submissions that are just being received as well as submissions already in house. They are based on the current volume of submissions and are not guaranteed. We update our turnaround times each week based on the volume we currently have. You can check the times here: CGC Services & Fees | CGC (cgccomics.com) Please note that magazines and magazine sized books do have a longer turnaround time than regular sized comics. We know that turnaround times are important to our customers. We are currently experiencing extremely high submission volumes and are working hard to complete submissions as quickly as possible while ensuring the quality of our services. We apologize for any delays or inconvenience. Thank you,

Hi Kurt, I checked with our shipping manager and he is still waiting to hear back from UPS on this. It looks like everything sent via UPS on that particular day is showing the same thing in their tracking so it has to be some issue with UPS and their tracking system. As soon as we have more information, we can let you know. Thank you!

Good morning, Thanks for your message. Unfortunately, this is not something that we could grade or encapsulate. Thanks!

Good morning, Thanks for your message. You can find all of our labels (current active labels as well as retired) on our website here: https://www.cgccomics.com/news/article/7873/ Thank you!