I had some books that were well past the 14 day mark they were okay fixing a few months back including atrocious newton rings. Another was 2 years old and not an original submission (debris). I had to hold off on sending due to some personal issues taking over my life around the same time, so knowing I could follow up later, I put it lower on my priority. Followed up about two months ago and they denied me on all. I had to argue about their stated policy along with my prior conversation before they let me send in some. In the end I was still denied one which was previously approved.
So yeah, the fact they're 180ing on their stated policy is a problem.