I'm not saying the process was easy. You have to deal with CIS, the outside agency that CIS uses to feel you out and make your story is legit, dealing with police, police detective, people who run Wizard, people at Rosemont convention center etc. It helped that it was 1 comic and I had a police report filed and purchase receipt on the comic. Could be a nightmare if box of 100 comics stolen worth 50K trying to gather receipts. Took just over 3 months to get payment.
I also had great scans of the comic which haven't done any good at this point but one day I feel it'll turn up and be identified.
I have a friend who had a theft a couple years ago and was insured by CIS and they dropped him before paying the claim which was about half of my claim. So who knows what criteria they use to pay, cancel, increase premiums etc.
So far I feel fortunate but I miss my comic.