current turn around rates at CGC 80 80

[Timmay]

Modern submission #4 (not fast track)

 

Received: 12/27/13

 

Back before February?

 

Verified: 12/31/13

 

Scheduled for Grading: 1/17/14

 

Graded: 1/20/14

 

Grading/Quality Control: 1/21/14

 

Shipped/Safe: 1/22/14

[stanley1883]

hope the new TAT's continue to improve. Plan on dropping off 2/3 Moderns and Maybe 1 Economy by end of month. Would a mid-March return be reasonable expectation for everything?

[bffnut]

Same here Timmay! I subbed books 12/27 that are shipped/safe today! Waaaay sooner than I thought. They were moderns, non fast track.

[awakeintheashes]

Modern Fast Track:

 

1/8 - Received / Verified

1/14 - Scheduled for Grading

1/15 - Graded

1/16 - Quality Control / Encapsulation

1/17 - Shipped

 

7 Business Days Total

awesome news.

[Topnotchman]

Two books standard received 12/26, shipped today 1/22. That seems to be more than 15 business days.

 

I have pre screen values from 10/7 that say graded not shipped. That's over 3 months on those orders.

 

I don't see much of any improvement in turn around times the past few months.

 

CGC is attending three separate shows this weekend.

[mysterio]

Economy Fast Track (6 books) received on 1/21.

Verified 1/22. According to my math my 20 days (with 2 con Fridays accounted for) will be up on 2/20, so let's see how they do.

[mschmidt]

Two books standard received 12/26, shipped today 1/22. That seems to be more than 15 business days.

 

I have pre screen values from 10/7 that say graded not shipped. That's over 3 months on those orders.

 

I don't see much of any improvement in turn around times the past few months.

 

CGC is attending three separate shows this weekend.

 

Moderns have improved by leaps & bounds in the last month ... the other tiers, not so much

[Dmac538]

Two books standard received 12/26, shipped today 1/22. That seems to be more than 15 business days.

 

I have pre screen values from 10/7 that say graded not shipped. That's over 3 months on those orders.

 

I don't see much of any improvement in turn around times the past few months.

 

CGC is attending three separate shows this weekend.

 

Moderns have improved by leaps & bounds in the last month ... the other tiers, not so much

So true,I am even getting my modern non fast track pre screens back in record time.

[reptilekingdie]

hope the new TAT's continue to improve. Plan on dropping off 2/3 Moderns and Maybe 1 Economy by end of month. Would a mid-March return be reasonable expectation for everything?

I seriously doubt that times will improve with con season starting up again

[Red84]

Re-slabbing was super quick. Less than 10 days.

[lpsunburst]

Sent 4 books in for the Standard grading to use my coupon before it expires. I will update as it goes through.

 

Now listed as Verified.

[Red84]

Coupon submission.

 

Invoice Date 1/13/14

Verified Date 1/15/14

 

Nothing since.

 

Not looking good for that 15 business day turnaround.

[mysterio]

Coupon submission.

 

Invoice Date 1/13/14

Verified Date 1/15/14

 

Nothing since.

 

Not looking good for that 15 business day turnaround.

 

Bah, if you had sent in modern books you'd have them back for a week already. That is apparently the only tier where TAT matters.

[Red84]

They either need to increase the turnaround time estimates, or give some money back when they miss. a la the old $30 minutes or it's free.

 

If they miss the turnaround time on standard then they should refund so it's the cost of economy.

 

Of course they would never do this.

[joecgcmaniac]

Coupon submission.

 

Invoice Date 1/13/14

Verified Date 1/15/14

 

Nothing since.

 

Not looking good for that 15 business day turnaround.

 

Just remember, they don't count Fridays when there are cons as business days.

[mysterio]

They either need to increase the turnaround time estimates, or give some money back when they miss. a la the old $30 minutes or it's free.

 

If they miss the turnaround time on standard then they should refund so it's the cost of economy.

 

Of course they would never do this.

 

Turnaround times are estimates, not guarantees, so there is no reason for them to give any refunds. I don't disagree that the TATs on Standard have been a bit disappointing lately. I'm most irritated by the fact that non-FT moderns are coming back faster that FTed Economy, despite the latter tier costing around twice as much as the former. The pricier tiers have been slipping while moderns have been seriously sped up.

[Red84]

They either need to increase the turnaround time estimates, or give some money back when they miss. a la the old $30 minutes or it's free.

 

If they miss the turnaround time on standard then they should refund so it's the cost of economy.

 

Of course they would never do this.

 

Turnaround times are estimates, not guarantees, so there is no reason for them to give any refunds. I don't disagree that the TATs on Standard have been a bit disappointing lately. I'm most irritated by the fact that non-FT moderns are coming back faster that FTed Economy, despite the latter tier costing around twice as much as the former. The pricier tiers have been slipping while moderns have been seriously sped up.

 

Totally understand that it's an estimate. What I don't like is they know they won't meet the turnaround times that they quote, so it's disingenuous on their part to list those TATs. Also, it looks better to give a longer estimate and then deliver early then give a shorter estimate and be late.

 

Customer service is all about managing expectations.

[Red84]

Does anyone know how many graders CGC has? Just curious.

[krighton]

Not as many as they need

[stanley1883]

Dropped off at CGC Booth @ AACC 1-25-14.

4 Modern Fast Tracks, (1 reg, 3 SS)