CGC’s OFFICIAL Mechanical Errors / Returns Policy 11 11

[Buzzetta]

On 5/19/2023 at 7:32 PM, NewWorldOrder said:

I am not your boss, so do me a favor and lets not go down that passive aggressive back and forth please. 

Sure thing, boss.   There was nothing passive aggressive about that.  I think it was pretty overt. 

On 5/19/2023 at 7:32 PM, NewWorldOrder said:

With that said I personally wouldn't use any services of a company if I did not like them. Yes, I fully understand why many people benefit from these boards in the ways you outlined for us above.

The CGC boards and registry while neat tools are solely here to help benefit CGC for getting submissions and new customers, and there is nothing wrong with that.  If CGC continues to make money then by-product of everything you stated above works in perfect harmony with their business model.

You "use" them, a word you said over and over again above.  You stated CGC is still benefiting you in many ways, but yet you haven't submitted to CGC in now over 3 years.  Can you explain to me how CGC benefits from having you on the boards?  Are you not privileged to use their free services, but yet you don't add any revenue income for them while still constantly criticize them?  So yes from you own words you just might be an economical drain on CGC, until you start submitting again. 

I pretty much outlined that for you.  While I may contribute to the people that use these boards, CGC has absolutely no financial interest nor gain in permitting my presence here.  In fact, when you think of it, I am actually COSTING CGC money from paying for the resources to host my nonsense to the fact that I have actually steered money indirectly away from them.  However, I have and continue to benefit.   I will criticize as long as I can if the whim strikes me to make it known why I do not use their grading services, and what it would take for me to utilize their grading services again.   What I will not be is someone who sticks their fingers on their cheeks and spins them in a circular motion cheerleading every move like they are getting paid for it in the dark alley behind a San Fransisco crack house. 

On 5/19/2023 at 7:32 PM, NewWorldOrder said:

Since May 2020, if you have sold CGC books (assuming you have from your sales threads), and sold raw books to people who then in turn send those books to CGC then you are being hypocritical.  All your soap box hot takes don't hold water anymore.  You can't sit here in a public forum saying "I am not submitting to CGC until the changes I want are made" hard stance, but then still directly benefit from CGC.  See how that looks, your words are not fully backed with actions.  I was waiting for you to answer my other question I asked you yesterday with others selling more raw comics now, so I am curious on your answer to that when you have the time. 

Missed that.  Those that know me personally know it's been a busy week.  Let me scroll back.  My words are absolutely backed by my actions.  I will do what primarily benefits me in the relationship between myself and CGC.   It is a company.  Of course they want to profit off of me and I am sure that they do perhaps with advertising and content on these boards attracting web surfers.  However, their primarily source of revenue is grading and encapsulation.  In my case I am finding them more useful for me than they probably have use for me.  When they make changes perhaps we may mutually increase the nature of our relationship again. 

On 5/19/2023 at 7:32 PM, NewWorldOrder said:

Personally I generally am in favor of these new rules on ME's. 

We know you are.   Trust me, we know you are.   We know you are. 

On 5/19/2023 at 7:32 PM, NewWorldOrder said:

Personally I generally am in favor of these new rules on ME's.  It is a great deterrent to cut down on the bogus ME's subs. Just like everyone else I had to wait 2 months to get my ME's cracked slabs back.  I also fully understand what I think is a bogus ME someone else will disagree with me on, and that's okay.  That's why in this great country of ours we have the freedom of choice.  I will continue to use CGC because my bank account goes up and not down. Plain and simple.  Same with many of people who complain, but yet still submit because of that very reason.

And yet my bank account continues to go up partially contributed due to my use of CGC without spending any money with them.  

As for when and if I will submit books to them.  When I am officially going to cash out and get rid of it all, I will submit some books to CGC if there is not a worthy competitor.    However, I do not trust what I and many others consider an inferior product as well as submission rules that do not benefit nor back up their product combined with their gross quality control.  Two weeks is a joke compared to their inability to control their own turn around times and seemingly inability to not damage books during the encapsulation process. 

[Buzzetta]

On 5/17/2023 at 11:48 PM, NewWorldOrder said:

So if a dealer has a Batman Adventures #12 and he thinks its a 9.8 if he got it graded, but now wants to sell it Raw.

Are you saying that people will pay 9.8 prices for it raw? 

Truly missed this in my alerts. 

9.8's will probably be graded to maximize return on what that book could bring compared to a 9.6.

However, do you think that there will be as many people submitting mid to lower high grade copies of silver and gold in that 3.5-7.5 range?   People will price accordingly instead of bothering with CGC like they were submitting so much ten years ago.   There are more of those books that used to benefit from being submitted.  As a couple of dealers have stated when it comes to CGC perhaps it no longer serves a purpose to submit those books as their reputations have allowed them to back up a grade on those books. 

Before you say then that they have benefited from CGC remember something that does not make anyone owe CGC anything.  They exist in my world in the manner that serves the individual best. 

[Tnexus]

On 5/19/2023 at 4:38 PM, NewWorldOrder said:

They are fixing problems for free, just giving you 14-days to inform them.

Your statement is making it sound like they are not going to do anything if a slab gets cracked in the mail from them to you.

I had some books that were well past the 14 day mark they were okay fixing a few months back including atrocious newton rings. Another was 2 years old and not an original submission (debris). I had to hold off on sending due to some personal issues taking over my life around the same time, so knowing I could follow up later, I put it lower on my priority. Followed up about two months ago and they denied me on all. I had to argue about their stated policy along with my prior conversation before they let me send in some. In the end I was still denied one which was previously approved.

So yeah, the fact they're 180ing on their stated policy is a problem.

[I like pie]

On 5/19/2023 at 1:58 PM, Robert_L said:

Just so you know, any books currently in their pipeline for newton rings WILL NOT get a new case unless you wish to pay for it. Even for books in their facility before the announcement. 
I was just contacted via email about 16 books out of 76. This is something that really irks me, as they were sent out well before the announcement. 

I would encourage you to ask to speak to the higher ups about pushing those through. That's outrageous.

[MAR1979]

On 5/19/2023 at 10:26 PM, I like pie said:

I would encourage you to ask to speak to the higher ups about pushing those through. That's outrageous.

Won't matter.  Blackstone now believes they are simply entitled to your money without providing any semblance of quality service. As there is no viable competition it will get worse, this is only tip of iceberg stuff.  The only solution is to stop submitting and just as importantly stop purchasing their slabs regardless of the seller. If their black ink ever starts to sniff red the exec's will need to cowardly shield their large ill-gotten bonus' by selling off the CGC division, which frankly is probably the best thing that could happen.

Edited May 23, 2023 by MAR1979

[onlyweaknesskryptonite]

On 5/19/2023 at 3:34 PM, Buzzetta said:

Thanks boss.

It's BECAUSE I do not like the direction of the company that I am using their message boards. 

I am using them.  

Now, they might get content that pumps up the relevance of their message board through google which draws eyes to the product by my comment.  However, the amount of money I have made from using the CGC message boards far outweighs what they have received from me since I last submitted books in May of 2020. 

Since then:

• I've used these boards to gain information to make more educated purchases.
• I've used these boards to spread knowledge and make others aware of non affiliated products.  Remember posting a link in a toy thread or for a Hasbro preorder might not mean it's a direct competitor of CGC but it does mean that I am swaying money away from CGC.  What's CGC's competition?  Everything in collecting.  For every possible dollar spent on the latest Transformer, Lego or Star Wars toy, that is a dollar NOT spent on grading by someone who obviously enjoys both. 
• I've used these boards for a lot of for sale threads.  I mean... a lot.
• I've used these boards to house images or organize sales threads for other places such as FB or other message boards that may not have image hosting capabilities. 
• I've used these boards to maintain relationships with quite a few collectors that I enjoy connecting with. 
• I've used these boards for sheer entertainment and knowledge of the hobby. 

I guess you could say that I am basically an economic drain to CGC.  Cool 

But until I see improvements in products and service I can continue doing what I want to do here, which is to continue doing what I do. 

 

 

 

[Tony S]

Wow!  A lot here..... I don't even want to read all 14 pages even though some are members whose posts I always enjoy. Maybe later

CGC's new policy is bad.  14 days isn't long enough. If there is spoon in the holder  or the labels are wrong CGC should WANT TO fix it, no matter who currently owns the book. Does CGC really want defective product out in the market?  Every single slab graded by CGC is an advertisement for CGC when sold.  They should want it to be positive advertising. 

 

[Gaard]

This policy change has hints of desperation in it's aroma. Is it possible these people have run out of options to try and stop the bleeding that this years-long QC fiasco has caused?

[Buzzetta]

On 5/20/2023 at 1:02 AM, onlyweaknesskryptonite said:

Lol 😂 

Someone who has seen your comment doesn’t seem to be himself.  “He’s gone through a lot.  He’s going through a lot. He’s just not himself right now. That’s it okay?  He’s just not.  Lately, he just hasn’t been very… ucey.”

 

[NewWorldOrder]

On 5/19/2023 at 7:05 PM, Tnexus said:

I had some books that were well past the 14 day mark they were okay fixing a few months back including atrocious newton rings. Another was 2 years old and not an original submission (debris). I had to hold off on sending due to some personal issues taking over my life around the same time, so knowing I could follow up later, I put it lower on my priority. Followed up about two months ago and they denied me on all. I had to argue about their stated policy along with my prior conversation before they let me send in some. In the end I was still denied one which was previously approved.

So yeah, the fact they're 180ing on their stated policy is a problem.

That is just something they are no longer willing to accommodate.

They want the original submitter to properly inform them of any errors within that 14-day time frame.  I understand personal events can sometimes up, however for the vast majority of the time 14-days is more than enough time to open and box and inspect the itmes.

I mean there is whole thread about "Just back from CGC" and "Current TaT's at CGC," most of the time people are dying to get their books back, especially personal ones. 

Personally again I like this new ME move, you are opposed. So as always you have 3 choices to pick from that I have stated many times before. 

CGC feels this is best for their company going forward, while others say this will negatively impact their company.  Only time will tell.

[NewWorldOrder]

On 5/19/2023 at 6:20 PM, Buzzetta said:

Truly missed this in my alerts. 

9.8's will probably be graded to maximize return on what that book could bring compared to a 9.6.

However, do you think that there will be as many people submitting mid to lower high grade copies of silver and gold in that 3.5-7.5 range?   People will price accordingly instead of bothering with CGC like they were submitting so much ten years ago.   There are more of those books that used to benefit from being submitted.  As a couple of dealers have stated when it comes to CGC perhaps it no longer serves a purpose to submit those books as their reputations have allowed them to back up a grade on those books. 

Before you say then that they have benefited from CGC remember something that does not make anyone owe CGC anything.  They exist in my world in the manner that serves the individual best. 

I was not sure if you were making the point that dealers were now selling raw 9.6 and 9.8 prices and getting it.

I have seen people on here stating they are now selling their CGC candidates raw instead of submitting them.  Either way all those dealers are just letting someone else submit those books to CGC.  CGC still wins and receives that submission, that's what I am getting at.

Everything else you bring up is separate topic all together. Can you give me an example of what are referring to price accordingly instead now?

[ADAMANTIUM]

On 5/20/2023 at 11:54 AM, NewWorldOrder said:

That is just something they are no longer willing to accommodate.

They want the original submitter to properly inform them of any errors within that 14-day time frame.  I understand personal events can sometimes up, however for the vast majority of the time 14-days is more than enough time to open and box and inspect the itmes.

I mean there is whole thread about "Just back from CGC" and "Current TaT's at CGC," most of the time people are dying to get their books back, especially personal ones. 

Personally again I like this new ME move, you are opposed. So as always you have 3 choices to pick from that I have stated many times before. 

CGC feels this is best for their company going forward, while others say this will negatively impact their company.  Only time will tell.

This is the cause and effect, and I believe the only way that CGC will truly be able to view the bottom line. Given they've made allowances thus far, I'd still believe if it is turning down the road they'll revamp again. While I'm not as positive about this move to be vocal, I believe this isn't the end, and I just feel bad for the interim that get them back defective. Big picture would be say it's not black and white, and more perhaps, to be continued....

Edited May 20, 2023 by ADAMANTIUM

[NewWorldOrder]

On 5/19/2023 at 11:08 PM, Tony S said:

Wow!  A lot here..... I don't even want to read all 14 pages even though some are members whose posts I always enjoy. Maybe later

CGC's new policy is bad.  14 days isn't long enough. If there is spoon in the holder  or the labels are wrong CGC should WANT TO fix it, no matter who currently owns the book. Does CGC really want defective product out in the market?  Every single slab graded by CGC is an advertisement for CGC when sold.  They should want it to be positive advertising. 

 

In your opinion how long should CGC allow the customer to return a CGC book with a broken case from shipment, debris in holder, or very impactful case scratches?

I do tend to agree with others that mistaken labels that should have no limit.  I do feel they will tweak this rule in the new future.

[NewWorldOrder]

On 5/20/2023 at 10:12 AM, ADAMANTIUM said:

This is the cause and effect, and I believe the only way that CGC will truly be able to view the bottom line. Given they've made allowances thus far, I'd it still is turning down the road they'll revamp again. While I'm not as positive about this move to be vocal, I believe this isn't the end, and I just feel bad for the interim that get them back defective. Big picture would be say it's not black and white, and more perhaps, to be continued....

Yes, everyone just needs to see how this plays out.  They very well can re-vamp some of their stances whenever they want.  Maybe they will, only time will tell.

[NewWorldOrder]

On 5/19/2023 at 10:02 PM, onlyweaknesskryptonite said:

Now I am on tilt cause you used this bum

WWE died from me when John Cena become "the guy." 

 

Edited May 20, 2023 by NewWorldOrder

[greggy]

Suck it, John

[NewWorldOrder]

On 5/20/2023 at 10:20 AM, greggy said:

Suck it, John

Right back at you Greggy my old friend

[StillOnly25Cents]

On 5/20/2023 at 12:20 PM, NewWorldOrder said:

 

WWE died from me when John Cena become "the guy." 

 

When he says “you can’t see me” is he referring to the blind people in CGC’s QC department?

[Buzzetta]

On 5/20/2023 at 1:10 PM, NewWorldOrder said:

I was not sure if you were making the point that dealers were now selling raw 9.6 and 9.8 prices and getting it.

I have seen people on here stating they are now selling their CGC candidates raw instead of submitting them.  Either way all those dealers are just letting someone else submit those books to CGC.  CGC still wins and receives that submission, that's what I am getting at.

Everything else you bring up is separate topic all together. Can you give me an example of what are referring to price accordingly instead now?

You are still presuming that the buyers of those books are submitting them to CGC.  I can assure you that myself and others have not.

In the last two years I have picked up numerous first appearances, golden age books, crime and horror books.  They have been purchased raw from other collectors with quite a few over these boards.  Some I purchased from MCS... they are still raw.  The collectors who sold me those books had their opportunity to send them to CGC.  They chose to sell them raw. 

You seemingly keep touting a line that eventually all raw books of any significant value will make their way to CGC. 

That does not seem to be happening in the way that it occurred in the past. 

[NewWorldOrder]

On 5/19/2023 at 6:12 PM, Buzzetta said:

 As for when and if I will submit books to them.  When I am officially going to cash out and get rid of it all, I will submit some books to CGC if there is not a worthy competitor.    However, I do not trust what I and many others consider an inferior product as well as submission rules that do not benefit nor back up their product combined with their gross quality control.  Two weeks is a joke compared to their inability to control their own turn around times and seemingly inability to not damage books during the encapsulation process. 

Before I answer your 2-week statement.  Are referring to their current ME TaT's right now or their grading TaT's or both?

You can pretty much assume for the rest of your life they will have no worthy competitor.  I feel that time has passed, and the current one is a failure on so many levels.  They missed their opportunity.   For all those reasons when you decide to sell some of your best books you will 100% use CGC again for their services to max our your profit margin just like everyone else.  Hence all this complaining goes right out the window.

This is probably where we differ the most you because you think the boardies who are agreeing with represent the vast majority and I am saying they represent the vast minority of the hobby.