Administrator CGC Mike Posted August 16, 2023 Administrator Share Posted August 16, 2023 Collectors Can Now Text CCG Customer Service The Certified Collectibles Group is excited to announce that collectors and dealers can now text message Customer Service when they have a question or need help with a submission. The number to text is the same as CCG’s toll-free number: (+1) 855-GRADE10. With SMS messaging, the CCG companies look forward to offering a faster and more convenient way to reach our Customer Service team. Recognizing that many people prefer the immediacy of texting over receiving emails and/or phone calls, CCG made this upgrade as the latest of many initiatives to provide the best customer service in the collectibles industry. For example, CCG also recently extended its Customer Service hours from 8 a.m. to 8 p.m. ET, Monday through Friday. These and other updates related to optimization and technology have greatly improved CCG Customer Service over the last several months, and now CCG is proud to score above industry metrics in customer service. Learn more Please note that message and data rates may apply for text messages. Link to comment Share on other sites More sharing options...
Darth Yoda Posted August 22, 2023 Share Posted August 22, 2023 This is great news! Unfortunately, I attempted this method of communication last week and was unable to receive messages back. I hope this will be fixed soon and I understand this is in the early stages. I can already imagine this being a great new way of communicating with you guys at CGC. Y'all are the best. Thank you! Link to comment Share on other sites More sharing options...
Iconic1s Posted August 22, 2023 Share Posted August 22, 2023 (edited) On 8/21/2023 at 11:18 PM, Darth Yoda said: This is great news! Unfortunately, I attempted this method of communication last week and was unable to receive messages back. I hope this will be fixed soon and I understand this is in the early stages. I can already imagine this being a great new way of communicating with you guys at CGC. Y'all are the best. Thank you! I tried this as well, also could not receive texts back. However Nicki O. took the initiative and emailed me when I think she realized it… I had a thorough reply very quickly @CGC Mike Checked my phone settings and cannot explain why I could not receive the texts. Edited August 22, 2023 by Iconic1s Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted August 22, 2023 Author Administrator Share Posted August 22, 2023 On 8/22/2023 at 8:35 AM, Iconic1s said: I tried this as well, also could not receive texts back. However Nicki O. took the initiative and emailed me when I think she realized it… I had a thorough reply very quickly @CGC Mike Did Nicki O say that a text was sent? Link to comment Share on other sites More sharing options...
Iconic1s Posted August 22, 2023 Share Posted August 22, 2023 On 8/22/2023 at 7:42 AM, CGC Mike said: Did Nicki O say that a text was sent? Here you go… Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted August 22, 2023 Author Administrator Share Posted August 22, 2023 On 8/22/2023 at 8:47 AM, Iconic1s said: Here you go… Thanks. I will pass this along. Link to comment Share on other sites More sharing options...
Iconic1s Posted August 22, 2023 Share Posted August 22, 2023 On 8/22/2023 at 7:48 AM, CGC Mike said: Thanks. I will pass this along. Your welcome Sir! Want to stress again that Nicki O. did an excellent job answering my question, and did it quickly too! Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted August 22, 2023 Author Administrator Share Posted August 22, 2023 Here is what I was told: Hi Mike, Yes, apparently some wireless carriers are blocking toll-free SMS. There is a new thing in place that requires additional registration from companies to prevent a lot of marketing messages. We launched right in the middle of the companies blocking these, so even though we aren’t doing marketing messages we believe that is why some of the carriers are blocking so we are going through the additional registration process. Not all companies are blocking them and we don’t know for sure who is and who isn’t so if we don’t get a response from the customer, then we are proactively emailing them. Should be resolved soon. Link to comment Share on other sites More sharing options...
bighairjer Posted September 29, 2023 Share Posted September 29, 2023 (edited) Used the text service today. Fairly minor error on my sub. Easy and efficient - 2 thumbs up. Edited September 29, 2023 by bighairjer Link to comment Share on other sites More sharing options...
Beastfeast Posted October 11, 2023 Share Posted October 11, 2023 Using it right now and it’s pretty great. LSL 1 Link to comment Share on other sites More sharing options...
avidcollector80 Posted November 7, 2023 Share Posted November 7, 2023 Is this a mistake? Sorry I don't text (i still use landlines). Please review scans on the CGC certification board and let me know if this is possible to still be a 9.8. Thanks Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted November 8, 2023 Author Administrator Share Posted November 8, 2023 On 11/7/2023 at 5:29 PM, avidcollector80 said: Is this a mistake? Sorry I don't text (i still use landlines). Please review scans on the CGC certification board and let me know if this is possible to still be a 9.8. Thanks Hi You can start a thread in the Ask CGC section and a customer service rep will assist you. Here is a link to that forum. Mike https://boards.cgccomics.com/forum/23-ask-cgc/ Link to comment Share on other sites More sharing options...
comicsbuysell Posted December 24, 2023 Share Posted December 24, 2023 I'm excited to try this out Link to comment Share on other sites More sharing options...
Danger Haggis Posted January 9 Share Posted January 9 Cool! I just added that number to my contact list. I don't suppose we can text a photo with a graded-related question??? Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted January 10 Author Administrator Share Posted January 10 On 1/9/2024 at 3:48 PM, Gavin Crawford said: Cool! I just added that number to my contact list. I don't suppose we can text a photo with a graded-related question??? I think so. To be sure, you could post the question in the Ask CGC section, and a CS rep will know for sure. Link to comment Share on other sites More sharing options...
Danger Haggis Posted January 10 Share Posted January 10 Great. Thanks, Mike! Link to comment Share on other sites More sharing options...
Kortoga Posted February 25 Share Posted February 25 What a great service. Link to comment Share on other sites More sharing options...
Mijael.Levy Posted March 22 Share Posted March 22 Not working... Link to comment Share on other sites More sharing options...
Administrator CGC Mike Posted March 23 Author Administrator Share Posted March 23 On 3/22/2024 at 3:37 PM, Mijael.Levy said: Not working... Sorry to hear that. Is anyone else experiencing this? Link to comment Share on other sites More sharing options...
Mijael.Levy Posted March 23 Share Posted March 23 (edited) On 3/22/2024 at 6:07 PM, CGC Mike said: Sorry to hear that. Is anyone else experiencing this? Sorry I think it was just me , i am texting from Mexico so it was something about my mobile plan. Edited March 23 by Mijael.Levy Link to comment Share on other sites More sharing options...
