Jennifer F.

Good morning, Thanks for your message. As Newton rings are a visual phenomenon and are caused by light passing through the different layers of plastic, the way they are stored shouldn't have an effect. It, theoretically could be possible, however, that the way you stored them might have caused the plastic of the inner sleeve to come into contact with the outer plastic making the newton rings more pronounced, although, I have not heard of this happening to others. Newton rings are considered normal and a certain amount does fall within acceptable limits. If you feel your books have an unacceptable amount, you can email us a picture and we can review. You can send that to us at submissions@cgccomics.com. Thank you!

Hello, thanks for your message. Do you have an example you can provide or a certification number we can use to pull up in our system and review?

Good morning, thanks for your message. When you complete your online order form you will choose the services you want for each book. So if you want pressing and grading for a book you will choose both grading and pressing options under services. If you you only wanted a book graded you would just choose the grading service and so on. You would not need to complete a new order form. If you have any other questions, please let us know. Thank you.

Good morning, thanks for your message. Your $150 in grading credits will not appear on your submission paperwork. The credits are linked to your customer number and will be used automatically once a submission is received here in the office. There is no credit card transaction that will occur, once your submission is physically received your credits would be applied, and then the balance would be charged to your card. If you have any other questions, please let us know. Thank you!

Good morning. Yes, I show both invoices were pressed. The turnaround time is just a guideline and some books may require a little less or a little more time just depending on the book and the condition, etc. If you have any other questions, please let us know. Thanks!

Good morning, if you can provide your name and customer number, we will make sure that has shipped out for you. Thanks!

Good morning, Thanks for your message. I looks like your submissions are now completed and ready to go. I will send a message to get them shipped out ASAP. Thank you!

Good morning. Yes, it looks like these were both shipped out on 6-22. If you would like to contact our customer service department, they can provide the tracking number for you, if you need that. Thank you!

Hello, thanks for your message. Please provide a submission number so we can review the order. Thanks!

Good morning, Thanks for your message. I believe you did email our customer service department about this also but just in case you did not see that response, we will need the invoice number before we can check the status. Since you submitted through a facilitator the order will show up under their account and not yours so we will need that invoice number to verify which one is yours. You should contact the facilitator to obtain that information or have them contact us directly for an update. Thank you!

Hello, yes, we do ask that you send us an email when you feel you have an error. Not only will this allow us to confirm the error before you send it back but it will allow us to send you specific instructions on how to send it back as well as a shipping label you can use to send it back to us so that you are not charged for any shipping fees. If you have any other questions, please let us know. Thank you!

Good morning, thanks for your message. When you have the book in your possession, please email us a picture of the book and the label and we can check with our graders to see what they advise. If it is just a change in how we label a particular book then, yes, a regular reholder would accomplish this and it would get the updated label. However, I would recommend emailing that to us just so we can be sure with the graders. You can email that to us at submissions@cgccomics.com. Thank you!

Good morning, thanks for your message. If you haven't already, you could check to see if there are any graders notes which might provide some insight. On books that you have not submitted yourself, graders notes would have to be purchased via our website. Unfortunately, graders notes are done at the graders' discretion and there are not always notes on every defect and sometimes a book might not have any notes. In cases like that, we would not be able to provide any more specific information on why a book graded a particular way without reviewing it again. If you have any other questions, please let us know. Thank you.

Hello, thanks for your message. Over the weekend there was a server issue which temporarily caused the submission tracking feature to go down. It has been fixed now so everything should be running normally. We apologize for any inconvenience. Thank you.

Hello, thanks for your message. Over the weekend there was a server issue which temporarily caused the submission tracking feature to go down. It has been fixed now so everything should be running normally. We apologize for any inconvenience. Thank you.

Good morning, It can take several days or even a week or more from the time it shows delivered before it is showing in the system. This is due to the very high volume of mail we receive each day. As long as the package shows delivered then we do have it and you will receive an email once it has been entered into our system. Thank you!

Good morning, thanks for your message. Yes, signature series labels are only available when the signature is witnessed by an authorized CGC witness or mailed directly to us by the signing artist. Books that were signed without an witnessed signature would receive a green qualified label. You can find out more about our signature series here: https://www.cgccomics.com/signature-series/ Thank you!

Hello, thanks for your message. Over the weekend there was a server issue which temporarily caused the submission tracking feature to go down. It has been fixed now so everything should be running normally. We apologize for any inconvenience. Thank you.

Hello, thanks for your message. Over the weekend there was a server issue which temporarily caused the submission tracking feature to go down. It has been fixed now so everything should be running normally. We apologize for any inconvenience. Thank you.

Hello, thanks for your message. Over the weekend there was a server issue which temporarily caused the submission tracking feature to go down. It has been fixed now so everything should be running normally. We apologize for any inconvenience. Thank you.

Hello, thanks for your message. Over the weekend there was a server issue which temporarily caused the submission tracking feature to go down. It has been fixed now so everything should be running normally. We apologize for any inconvenience. Thank you.

Hello, thanks for your message. Over the weekend there was a server issue which temporarily caused the submission tracking feature to go down. It has been fixed now so everything should be running normally. We apologize for any inconvenience. Thank you.

Hello, thanks for your message. Over the weekend there was a server issue which temporarily caused the submission tracking feature as well as some other features to go down. It has been fixed now so everything should be running normally. We apologize for any inconvenience. Thank you.

Hello, thanks for your message. Over the weekend there was a server issue which temporarily caused the submission tracking feature to go down. It has been fixed now so everything should be running normally. We apologize for any inconvenience. Thank you.

Hello, thanks for your message. Over the weekend there was a server issue which temporarily caused the submission tracking feature to go down. It has been fixed now so everything should be running normally. We apologize for any inconvenience. Thank you.