PaulS.

Hi Kyle, No, it it applied until it is used up. Not just the first order. It expires a year from when you signed up, though. Thank you, Paul

You paid for the opinion of the graders, which is what you received. The cards are altered. Please note that this is not your thread. Please do not hijack the posts of others in order to lodge your own complaints. Thank you, Paul

You do not have to like our policies, but those are the policies. Have a nice day.

Yes it is normal, it should ship soon. Paul

These cards are altered to make them look like more expensive cards. We will not grade cards that are altered to make them appear to be a completely different type/issue, even if it is just from the front. Thank you, Paul

I am not happy with the wording of the email regarding combining shipments. I will have that changed to make it more clear that it is not guaranteed. But I will get you a refund on that extra shipping charge because I agree with you that the fact that it was not guaranteed is not made clear in the email. Accounting has already been contacted and will issue the refund. Thank you, Paul

This is internal information that we do not release, sorry. It of course depends on the card though. Thank you, Paul

Please reach out to customer service and they will help. 1-877-NM-COMIC. Thanks, Paul

I emailed them again regarding your submission. They should be able to track it down and get it done for you. Thank you, Paul

I am still looking into it. I am guessing they were probably just placed on the wrong cart at some point. They will be located. Paul

I am sorry about this situation. I reached out to Giovanna, and she should be contacting you to get it resolved. Thank you, Paul

You should reach out to customer service and they can assist. 1-877-NM-COMIC Thanks, Paul

Yes, I suggest you call in to speak to Customer Service. Thank you, Paul

Unfortunately, they are on Accounting Hold. You need to call customer service to resolve that. Paul

Sorry about that! You don't have to pay anything to fix this. It is done for free. Simply reach out to customer service and they will take care of it. 1-877-NM-COMIC Paul

Shouldn't be too long. Express is currently estimated at 17 business days. Paul

Looks like it is almost ready to ship, you will be fine.

No other employee will be able to shed any additional light. We operate on a FIFO basis, but with tens of thousands of submissions in house, there are bound to be outliers that finish more quickly or take longer than average. Paul

You can call in or email and they will correct it for you. This all stems back to the pricing changes and the package backlog (which after many many worked weekends is now 0.) Mistakes do happen, but we will rectify them quickly for you if you reach out. Paul

It looks like it is in slab, I pinged them on it to get it moving.

I am very sorry about that. You should definitely contact FedEx. Paul

Still investigating, sorry for the delays. I am working on it. Just keep pinging me if you do not hear back after a few days or so. I want to remain on top of it for you. Thanks, Paul

I'm not sure what to tell you on this. Clearly this one was done earlier than it should have been. We follow FIFO, but for some reason this one was done early; I am not sure why. With so many thousands of submissions, issues like this are bound to happen with submissions being done either more quickly or slower than expected. Paul

Yes, it can be used for either. Paul

This card is clearly a lower grade. It seems to have been a switch with another card on the invoice. We will reach out to the customer. Paul