I get your'e upset, but you're talking about things I'm not sure you have the power to influence...short of following the age old advice: you'll get more bees with honey.
I've been very kind speaking to their staff over the phone, and in-person at the ship center it was addressed to. I've spoken with people just doing their job, who have been helpful on their end, who have in-turn received my thanks.
I'm asking questions here to get feedback regarding my legal rights. If I'm not afforded any of the protection mentioned previously, I'd just like to be directed towards the laws/statutes that state so. People are often unaware of the legal rights they are provided with, so, they sit back and accept the worst of a situation. This page is important to me. Not just because I spent a lot of money to acquire it, but because I'm passionate about our hobby and this is Action #1.
I feel for you - this is horrible and that was/is a sweet page. I still think it will show-up, but easy for me to say.
If you really want answers to your legal questions it is likely best to speak to a lawyer locally. Legal advice on the internet in a forum is usually not going to be the most helpful and or reliable.