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workingdog

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Posts posted by workingdog

    current turn around rates at CGC

    in Comics General

    Posted

    On 6/21/2023 at 8:18 AM, captainzombie said:

    Like I keep saying, if it wasn't for @CGC Mike we would all be screwed. He seems to be the only one on the front lines that can help with issues and is very transparent with his support and feedback. When you call CGC, the people at support are very nice but its like they are reading a --script at times.

    I agree with you on several points.  First, Mike is absolutely awesome in the way he's helped me as well as other members.  Second, Calling Customer Service.  For me, it's hit or miss.  At times I'll get someone who is at the top of their game and actually goes above and beyond to help me (like Mike).  Other times, it's like why did I even bother calling?  -script reading, misinformation.  To illustrate, I called and had a question about Imaging.  I was given an answer that didn't sound quite right.  So I took it a step further and contacted the nice woman who sends me my CGC images.  When I told her what the customer service agent said, it was news to her.  Bottom line, I was misinformed by the CSA. :pullhair:

    current turn around rates at CGC

    in Comics General

    Posted

    On 5/24/2023 at 1:13 PM, Monster's Lair Comics said:

    Has anyone been told what the hold up is?  I've "heard" encapsulation. My interaction with Customer Service via email and phone have not provided any answers, basically "it will ship when it ships".

    I have a slew of FTM's sitting in my Submission Tracking all at SFG.  When I spoke to a customer service person yesterday, I was told that because I added Imaging to my submissions, that's another 10 days added to the TAT.  I was like, "WHAT?"  It's always been my experience that Imaging is encompassed during the FTM 10 Day TAT.  Then after the submission ships, several days later I receive my pics from Imaging via e-mail.

    I swear Customer Service makes news rules up as they go.

    Where in the world was the Quality Control at CGC???

    in Comics General

    Posted

    I posted about this in another thread yesterday.  I should have posted it here.

    Yesterday, I saw this set go up for sale on on eBay.  It's a pic of the Batman 135 Quesada Connecting Covers A & B.  However, the two different covers are both labeled "Quesada Variant Cover."

    image.png.926830085d330c635613efc1978e12f0.png

    Here's a link to the eBay listing for reference:

    https://www.ebay.com/itm/235023420171

     

    AND THEN, this was posted for sale on eBay earlier this morning:

    image.thumb.png.671ca3982f7a55dfe60be16d68a9020b.png

    Again, Quesada Connecting Variants A & B BUT this time they're both labeled "Variant Cover."

    Here's a link to the eBay listing for reference:

    https://www.ebay.com/itm/364272420784

    Clearly, the left hand doesn't know what the right hand is doing.

     

    Mechanical Error Submission 4255424

    in Ask CGC

    Posted

    On 5/19/2023 at 7:17 AM, MattM CS said:

    Hey @workingdog,

    On your submission tracking page, this information will not update with the corrected version when using the ME submission number. You must use the original certification number HERE to review any changes. As you can see this has already been updated. Let me know if you have any other questions. 

    Now that's a beautiful thing :applause:

    Thank you, Matt!

    Modern Age Batman

    in Modern Age Comic Books

    Posted · Edited by workingdog
    Spelling

    A Public Service Announcement if you're submitting the Batman 134 Lau Foil Edition for grading.  Thing is, there are TWO different Lau Foil Editions.  One is the Artgerm Collectibles Exclusive and the other is the 1:50 Retailer Incentive Edition.  I first noticed this when I saw graded copies of these slabs on eBay and yet both were (mis)labeled Lau Foil Edition.  So basically, Grading screwed the pooch.  I sent a note to submissions@cgccomics.com about this because I sent two copies of each in for grading and I wanted them labeled correctly.  Imaging sent me pics of my slabs that I submitted and PLEASE make note ...

    The Artgerm Collecitbles Edition is labeled Lau Foil Edition A.  (see attached pic)

    The 1:50 Retailer Edition is labeled Lau Foil Edition B.

    The distinct difference between the two is that Edition A has a prominent Green cross on Punchline's right glove while the 1:50 Retailer Edition (Lau Foil Edition B) does not.  Also the back covers look vastly different between the two.  How the Grading Team missed this, I haven't a clue.

    Thanks.

    @CrystalM CS @CGC Mike

    Batman Lau Foil Edition A.jpg

    • Popular Post
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    CGC’s OFFICIAL Mechanical Errors / Returns Policy

    in Comics General

    Posted

    One thing about M.E. returns which I would like to see.  Let's say you send in a book for grading and also requested imaging.  Thing is, you get the book back and it's Mislabeled.  In turn, Imaging then sends a pic of your slab with the flawed label.  Well, that image is of no use to me.

    You can request an M.E. but when I asked if the book would be re-imaged, I was told "No."  I don't think this is right.  Because CGC couldn't get it right the first time, I get a bad image.  I think if you have to send back a slab as an M.E. and said slab was previously imaged, CGC should re-image the book for you (at no cost).

    The only alternative is to pay to have the book reholdered and where you are then given the option to have the slab re-imaged.  :tonofbricks:

    Mechanical Error Submission 4255424

    in Ask CGC

    Posted · Edited by workingdog
    Corrected sentence

    Dear CGC,

    The book listed in M.E. Submission Tracking 4255424 is labeled incorrectly.  Instead of Batman 134 Lau Foil Edition B, it should be labeled Batman 134 Lau Foil Edition A.  I've attached a screen shot of the Submission Tracking in question as well as a pic of a slab labeled Lau Foil Edition A.  The distinct difference between the two is that Edition A has a prominent Green cross on Punchline's right glove while the 1:50 Retailer Edition (Lau Foil Edition B) does not.

    Can you please correct and/or notify the Grading Team?

    Thank you

    Submission Tracking.jpg

    Batman Lau Foil Edition A.jpg

    Requesting a new set: Deadpool 2023

    in CGC Registry

    Posted

    On 5/15/2023 at 11:31 PM, Saucer said:

    Deadpool # 1- 2023 (17)

     

    Coccolo cover & art

    Andrews Virgin Edition 4184458010

    Andrews Variant Cover 4184458009

    Cheung Variant Cover

    GalaxyCon Edition

    Hawthorne Variant Cover 4167333025

    Hustl. Edition 4171668015

    KRS Comics Edition A

    KRS Comics Edition B

    Nakayama Virgin Edition

    Nakayama Variant Cover 4187514006

    Reilly Variant Cover 4175234018

    Variant Edition

    Walmart Edition 4235636003

    Whatnot Edition

    Yu Variant Cover 4163439002

    Second Printing 4213233026

     

    Deadpool # 2- 2023 (4)

     

    Coccolo cover & art 4187760002

    Darboe Variant Cover

    Nauck Variant Cover 4185984025

    Variant Edition

     

    Deadpool # 3- 2023 (5)

     

    Coccolo cover & art 4204420017

    Big Time Collectibles Virgin Edition

    Big Time Collectible Edition

    Jones Variant Cover 4196784008

    Variant Edition

     

    Deadpool # 4- 2023 (7)

     

    Coccolo cover & art

    Big Time Collectibles Virgin Edition

    Big Time Collectibles Edition 4216879004

    Big Time Collectibles Sketch Edition 4234389001

    Klein Variant Cover 42244132002

    McKone Variant Cover

    Variant Edition 4224151024

     

    Deadpool # 5- 2023 (2)

     

    Coccolo cover & art 4238417024

    Talaski Variant Cover 4249131001

    This request will sit here in limbo.  You need to place it in the 2023 THIS SET DOESN'T EXIST, PLEASE BUILD REQUESTS thread:

    Please be sure to read the first post for direction and guidance.

     

    Forgot to initial box for signing

    in Ask CGC

    Posted · Edited by workingdog
    wording

    On 5/12/2023 at 12:39 AM, Scolis said:

    I likewise realize I forgot to initial the outside of a box delivered on May 3rd. What will happen to this submission when/if It isn't accepted for the signing event? This book needed a reholder anyway, would there be a way for me to get the servicing changed if it doesn't make it?

    If you sent in a slab for the the signing, CGC will crack the book out of the old slab in order for it to be signed, and then it will be recased in a newer holder for you. 

    Email Delivery Failure?

    in Ask CGC

    Posted

    On 5/11/2023 at 7:54 AM, CrystalM CS said:

    Hello, I am so sorry to hear this has happened. I was able to pull up the email thread and looks like it has been resolved. Do you still have issues that need to be discussed? 

    No, Crystal, I'm good to go now - thank you!! :)

    Email Delivery Failure?

    in Ask CGC

    Posted

    Dear CGC,

    I just replied to a note Crystal M sent me about an ongoing submission issue and I received an e-mail delivery failure.  Here's the text of the note:

    This is a delivery failure notification message indicating that
    an email you addressed to email address :
     
    could not be delivered. The problem appears to be :
    -- Recipient email server rejected the message
     
    Additional information follows :
    -- 5.7.51 TenantInboundAttribution; There is a partner connector configured that matched the message's recipient domain. The connector had either the RestrictDomainsToIPAddresses or RestrictDomainsToCertificate set [MW2NAM10FT016.eop-nam10.prod.protection.outlook.com 2023-05-10T18:20:12.574Z 08DB50DCE604B435]
     
    This condition occurred after 1 attempt(s) to deliver over
    a period of 0 hour(s).
     
    If you sent the email to multiple recipients, you will receive one
    of these messages for each one which failed delivery,  otherwise
    they have been sent.

    Why is this happening?

    Thank you