workingdog

On 5/5/2023 at 11:50 AM, Browns81 said:

So was it just a way to get 5 different books out at the same time?  Why?

It was a gimmick at the time.  23.1 thru 23.4 were 3-D Lenticular covers. Each one featured a different Batman villain. 

23.1 - Joker

23.2 - Riddler

23.3 - Penguin

23.4 - Bane

On 5/5/2023 at 7:26 AM, ak47po said:

Nice Alex Ross Neal Adams Homage.

Alex aslo did a MR. Sprang tribute.

I ordered a copy of each yesterday.  Looking forward to receiving them

I am really enjoying the current run by Zdarsky. The preceding (short) run by Willaimson I thought was pretty good too.

On 5/3/2023 at 7:08 PM, CGC Mike said:

I'll  be discussing this with the operations manager next week.

Outstanding - thank you, Mike!!

While I think QC is much to blame for not catching all the mistakes made, I DO believe part of the problem lies with Receiving and when they enter our books into Submission Tracking.  What's the expression, "Garbage In, Garbage Out."  To illustrate this showed up in my Submission Tracking today:

I did not submit 4 of the same book because this does not match what I put on the packing slip (2 copies each):

So, I have to call or write and all I get is the boilerplate "Oh, the Graders will catch it, rest assured."  It's been my experience that the Graders and QC don't always catch it and I end up with M.E.'s.

This has happened to me on numerous occasions where what I put on the Packing Slip does not get entered properly into Submission Tracking.

@CGC Mike  What can be done to mitigate this problem?

Thank you.

On 5/1/2023 at 2:32 PM, manetteska said:

If it wasn't so sad it would be hilarious.

At this point we can no longer chalk these types of errors up to "not familiar with comics"; these are "not familiar with reading" or "not familiar with understanding QC".

Agreed.  Yet another example. Two rear covers to the Batman 134 Lau Foil Edition.  One is the 1:50 Retailer Incentive.  The other is the exclusive Artgerm Collectibles version.  But both are labeled "Lau Foil Edition"   ??????    You can see them up for auction on eBay.

I also think these were examined for no longer than a fraction of one second @zzutak

On 4/27/2023 at 12:09 PM, Cat said:

Mike, what happened to the you-beaut QC hot dog that was chomping at the bit to solve all these issues? I haven't heard about him in aaaages. Is he even still there? Has he given up? Things seem back the way they were, if not worse than ever. 

Obviously he bit off more than he could chew     Probably one of those new hire types that stays around long enough to get the incentive hiring bonus.  If they even still do that anymore.

On 4/26/2023 at 5:30 AM, Ryan. said:

My average time between received at MCS and being available for listing on the site is probably closer to 4 weeks. I've had stuff processed in a week but that's uncommon. 

Agreed.  Not only that, if you're putting up items for auction it may be even a few weeks further out before the earliest auction week is available to you.

Never mind.  I just tried again and all is well.

Anyone else having problems with Submission Tracking at the moment?  When I get to the page all I see is a spinning wheel.

*sigh*

On 4/10/2023 at 3:35 PM, Still Only 20¢ said:

I have a reholder that changed status to Shipped on Friday but with date 4/10/23.  It was received at CGC on 1/23, and according to my business day calculator this puts it at about 55 days.

The ReHolder High Value is also currently listed at 25 days.  I suspect this is correct, and the wrong number of days was entered for regular ReHolders.

Then I'm not sure what to think.  I have a Reholder that was received by CGC on 2/17 and all of a sudden it moved to Grading/Quality Control last Friday, 4/7.

It's got to be a typo.  How did TAT's for Reholders go from 76/78 days down to 25?

Holy Heck!  How did TAT's for Reholders go from 76/78 days down to 25? 

On 4/5/2023 at 2:47 PM, Black_Adam said:

I have dealt with Este many, many times over the years and she is awesome. However, I am heeding Conan's most recent request made in this very same thread:

 "If you are emailing Este as an individual, I'd recommend instead using consign@mycomicshop.com, which is the group contact point for everything consignment related that is fielded by multiple people, including Este."

 

That's the difference, 99% of the time I call.  Especially when I see this after one of my consignments has been received ...

If you do call, you will get Este or someone on her team. 

On 4/5/2023 at 2:38 PM, Black_Adam said:

I have already contacted the consignment department (I try not to specifically pester Este) and Andrea said they will reach out to CGC for an update. That was 5 days ago. 

Oh, she doesn't bite.  Go ahead, call her.  You should have seen the lovely write-up Conan did on Este in this week's MCS newsletter. 

On 4/5/2023 at 2:29 PM, Black_Adam said:

Your recasing only took one month? MCS sent a slab I consigned for recasing last September and it still hasn't returned from CGC. 

Ouch - sorry to hear.  I would definitely give Este a call. 

On 4/5/2023 at 2:00 PM, Tnexus said:

Is there a way to find out why a few books are being sent out for recasing? I'd really like to know if the package was damaged because I had insurance on it. Kind of frustrating to just see them sent off with no email notification whatsoever. This issue is notorious for creating small newtonlike rings when slabbed due to the cover paper. The thing is you can just jiggle the book a little and they go away. I suspect I'm probably going to be billed for this too.

This happened to me about a month or so ago.  One of the slabs I sent in for consignment was sent back to CGC for recasing.  There was no charge.  I could have called Este to find out if it arrived damaged but as long as it came back with the same grade (which it did) I didn't feel the need to bother her.   But if you really want to know, you can always call Este and either she or someone on her team would probably be happy to tell you.

On 4/5/2023 at 12:04 PM, captainzombie said:

I don't think they are that behind either. It is just strange for as fast as all of our submissions have been turning around the last 2-3 months that now its the complete opposite.

Per my contact with customer service this morning, I have two MFT submissions (4 comics each) which are in shipping.  They have been sitting there for several days.  When pressed about an ETA on when they'll ship I was told Shipping's primary focus right now is shipping out the backlog of Magazine submissions.  But "rest assured" they should ship anytime now.

@mycomicshop

From this week's MCS newsletter ...

Update to "Make an Offer" timing: orders now due in 4 days, not 7

If you have ever used our website to make an offer on a comic where the consignor accepts offers, please be aware that we have shortened the time window in which your order must be turned in after a consignor accepts your offer. Previously the deadline to submit your order for an accepted offer was seven days after acceptance. We have now shortened that a bit to four days.

We made this change in response to feedback from some of our consignors. Buyers like having longer to pay, but sellers don't like their items being tied up for a long time waiting to be paid for, when in some cases the buyer making the offer doesn't follow through with payment for the offer they made. We do our best to strike the right balance between what buyers want and what sellers want, and in this case I agree that four days feels like a reasonable amount of time to turn in your order. If you're not ready to purchase within 4 days, you should probably hold off on making the offer until you're ready.

THANK YOU, Conan!  Now if only something similar could be done about deadbeat bidders on the Auction side of the house

I watched the segment.  I feel bad for that couple.  And while I like Sharon Alfonosi, I think eBay would have suffered much more flesh wounds if Lesley Stahl had done the piece.  She doesn't hesitate to go for the jugular.

@CGC Mike

On 3/22/2023 at 12:34 PM, CGC Mike said:

Great job, Mike!!