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PROBATION DISCUSSIONS
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36,203 posts in this topic

I think we have beaten this horse to death.

 

I want to thank everyone that participated in the dicussion for their feedback. I have learned a lot from you that will help me to be a better seller going forward.

 

The transaction was flawed. Mistakes were made by both the buyer and the seller. I took the time to hear out the seller and made the determination to provide him a partial refund based upon my observations and the communication from the seller. Right or wrong I made a judgement call and I will stand by it.

 

Now that I have had a chance to present the other side of the story and all of the facts are available it is clear to see that I acted in good faith and tried to work with the buyer towards a mutually acceptable solution and that a meeting of the minds was not just not going to happen. While every seller should try to keep their buyers happy I reserve the right to kick unruly customers out of my online store.

 

While this drama may have been entertaining to some of you this was and continues to be a private matter between me and the buyer. He was wrong to bring our private business into this public forum and he was wrong to attempt to drag my name through the mud. I am asking you to respect that privacy.

 

The buyer was perfectly within his rights to bring this to the attention of the forum. He was not satisfied with your solution.

 

He did not want to keep it private because you two could obviously not agree.

 

I'm a little confused about your definition of "good faith" and the double negative that follows, however I do understand that you are upset.

 

I hope perhaps you think about this a little more and revise your thoughts about a refund policy..

 

 

Dr Chaos, I honestly think you're nuts.

 

I I want to buy from a seller who can't grade, blames the buyer and refuses to consider logical possibilities like shipping damage, doesn't want the dispute revealed to the community and has no return policy......you're my man.

 

Your reputation all over a $20 deal. :facepalm:

 

Is that what your think?

 

I never said that I would not take returns. However, I did state that I am not sure that I can trust this buyer to take a return from him at this point. Whether it was construed differently I made another statement that I never had made any previous claims in my ads about returns (pro or con).

 

When I first heard the buyer's complaint I asked him how I could make things right and it was he who said that he did not want to return the books. He prefered to receive a partial refund instead (and to complain at great length).

 

Given that I tried to work with the guy, spent some time hearing him out, and made a partial refund, I was disappointed that he came here to whine about it. I also felt that under the circumstances that further compensation may not have been warranted.

 

In my initial response to the buyer one of the first questions I asked him was if he thought the book could have been damaged during shipping. So yes, the thought had crossed my mind.

 

During my discussions with the buyer, I grew to mistrust him with each post. Despite this I continued to communicate with him and attempted to come to an amicable resolution without making any accusations prior to his comments on this thread without any warning from him.

 

Although he promised (and did not deliver) additional scans, the flaws in the scans that you see in this thread do not include most of the flaws that he reported to me.

 

Aside from both books sharing a bad and board (which really should do nothing to subject them to harm) there was nothing wrong with the way they were packed. I used thick cardboard to make a sandwich around them and bubble wrap to protect the sandwich with foam to fill in the empty spaces in the box. Yet, the buyer claimed that I only used cardboard and newspaper (and recanted this account when confronted by someone else). He has still not explained what specifically went wrong during the shipment or with the packing that may have caused the books to be subjected to harm.

 

None of you has accepted my offer to see the full PM exchange for yourselves yet many of you are eager to accept his story at face value. The details he has provided are sparce. If the books were damaged during shipping it would be nice to know what he observed when he opened the box (or if the box itself was damaged by the USPS in transit).

 

When I first heard his initial complaint I was eager to help him and was beating myself up over mistakes I might have made. After reading through his rambling and sometimes off topic tirades during the PM exchange I had serious doubts about what his motives might have been from the beginning. In short I felt that I was being manipulated and lost patience with the buyer. Despite this I felt that I should give him something because of the ridiculous 9.8 exchange and followed through with that.

 

For this I get burned at the stake.

 

Dr. Chaos, I don't think you realize how you are coming across.This area of the board, whether you find it entertaining or not, does try to mediate between two people with different viewpoints, some of us, even did or do that kind of stuff for a living. I asked you quite a while ago, if you would consider a compromise. You might want to rethink your response, or in the alternative, come up with what you think is a better compromise instead of insisting that you are right.

 

I'm not going to start a poll, because I think you will find the results even more upsetting, but obviously, the majority of the posters here, do not see your point of view. .

 

It's very difficult to grade an extremely high grade book from a scan, several people have told you that. In addition, the pictures that you provided are not even scans, they are digital photos. There is room for error in those photos. Most cardboard is somewhat flexible. When you pack comics, unless they are very inexpensive or low grade books, it usually gives at least the appearance that the seller is taking more care if each item is individually wrapped in a bag and board, they are not terribly expensive.

 

It doesn't really matter if you missed a few tiny, tiny flaws, or they were damaged in the mail or if when you put two high grade books in one bag and board, things happen. No one has said you did something deliberately, but none of us are perfect, stuff happens..

 

The buyer told you he was not happy,

 

As a seller, one would hope you would want happy customers.

 

Could the buyer have gotten upset too, certainly, but this should not turn into the Hatfield and the McCoy drama,compromising a little goes a long way, and compromise, could do a lot for your reputation here.

 

All I see at this point, is you insist it's your way or no way. You asked the buyer "how you could make things right" and when he told you, you didn't like the answer. Had you agreed to the $9.00 refund (which sounded reasonable) or had offered up front to take the books back, and refund the shipping if you saw you made an error,and the buyer came on here, I doubt anyone would have said very much.

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Dr. Chaos, sometimes in business it's not about right or wrong, it's about minimizing possible fallout. Maybe you are the world's best grader, maybe you pack books like they are a nuclear warhead, maybe you are the most moral and ethical individual walking the earth, I don't know that.

 

What I know is that you are unwilling to accept the fact that a book was damaged during shipping, then attempted to make us believe that the seller may have switched the book, all over a $20 transaction. Wouldn't it have made sense to return the money, get the book back, and if you thought the seller was doing anything improper, place them on ignore and no longer do business with them?

 

This was an error on your part and making an argument to keep it private only compounds the problem. Hopefully in the future you will realize that sometimes you bite the proverbial bullet, especially over such an inconsequential amount of money, and settle an issue before it becomes fodder for rabble rousers such as myself.

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I would like to add lemonman5, I have had nothing but trouble since a purchase on the 26th April, I still have not received my comics, it took 3 weeks of nagging to get a tracking number, he gave me one finally but no proof on it to say it's for me, we agreed 10 days ago a refund if not here by the 1st June and I still don't have money back

 

I need some guidance. I am selling him a book that he listed over on the WTB forum. He shorted me a buck and finally paid it yesterday. I don't want to sell to anyone who isn't in good standing. So, is it OK to hold off shipping until this is resolved.

 

I just PM'd him to look at this thread.

if he already paid you, should probably send him the comic. Or I guess you could give him his money back, but I wouldn't do so saying you guys can do the deal again once his other stuff is cleared up. Either send the comic or give him his money back and call it a day.

 

I wouldn't hold his money in either case. This is just a strange situation for me. I am sure that it will get resolved but I don't know if I am comfortable finishing the transaction until the other matter is cleared up.

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I think we have beaten this horse to death.

 

I want to thank everyone that participated in the dicussion for their feedback. I have learned a lot from you that will help me to be a better seller going forward.

 

The transaction was flawed. Mistakes were made by both the buyer and the seller. I took the time to hear out the seller and made the determination to provide him a partial refund based upon my observations and the communication from the seller. Right or wrong I made a judgement call and I will stand by it.

 

Now that I have had a chance to present the other side of the story and all of the facts are available it is clear to see that I acted in good faith and tried to work with the buyer towards a mutually acceptable solution and that a meeting of the minds was not just not going to happen. While every seller should try to keep their buyers happy I reserve the right to kick unruly customers out of my online store.

 

While this drama may have been entertaining to some of you this was and continues to be a private matter between me and the buyer. He was wrong to bring our private business into this public forum and he was wrong to attempt to drag my name through the mud. I am asking you to respect that privacy.

 

The buyer was perfectly within his rights to bring this to the attention of the forum. He was not satisfied with your solution.

 

He did not want to keep it private because you two could obviously not agree.

 

I'm a little confused about your definition of "good faith" and the double negative that follows, however I do understand that you are upset.

 

I hope perhaps you think about this a little more and revise your thoughts about a refund policy..

 

 

Dr Chaos, I honestly think you're nuts.

 

I I want to buy from a seller who can't grade, blames the buyer and refuses to consider logical possibilities like shipping damage, doesn't want the dispute revealed to the community and has no return policy......you're my man.

 

Your reputation all over a $20 deal. :facepalm:

 

Is that what your think?

 

I never said that I would not take returns. However, I did state that I am not sure that I can trust this buyer to take a return from him at this point. Whether it was construed differently I made another statement that I never had made any previous claims in my ads about returns (pro or con).

 

When I first heard the buyer's complaint I asked him how I could make things right and it was he who said that he did not want to return the books. He prefered to receive a partial refund instead (and to complain at great length).

 

Given that I tried to work with the guy, spent some time hearing him out, and made a partial refund, I was disappointed that he came here to whine about it. I also felt that under the circumstances that further compensation may not have been warranted.

 

In my initial response to the buyer one of the first questions I asked him was if he thought the book could have been damaged during shipping. So yes, the thought had crossed my mind.

 

During my discussions with the buyer, I grew to mistrust him with each post. Despite this I continued to communicate with him and attempted to come to an amicable resolution without making any accusations prior to his comments on this thread without any warning from him.

 

Although he promised (and did not deliver) additional scans, the flaws in the scans that you see in this thread do not include most of the flaws that he reported to me.

 

Aside from both books sharing a bad and board (which really should do nothing to subject them to harm) there was nothing wrong with the way they were packed. I used thick cardboard to make a sandwich around them and bubble wrap to protect the sandwich with foam to fill in the empty spaces in the box. Yet, the buyer claimed that I only used cardboard and newspaper (and recanted this account when confronted by someone else). He has still not explained what specifically went wrong during the shipment or with the packing that may have caused the books to be subjected to harm.

 

None of you has accepted my offer to see the full PM exchange for yourselves yet many of you are eager to accept his story at face value. The details he has provided are sparce. If the books were damaged during shipping it would be nice to know what he observed when he opened the box (or if the box itself was damaged by the USPS in transit).

 

When I first heard his initial complaint I was eager to help him and was beating myself up over mistakes I might have made. After reading through his rambling and sometimes off topic tirades during the PM exchange I had serious doubts about what his motives might have been from the beginning. In short I felt that I was being manipulated and lost patience with the buyer. Despite this I felt that I should give him something because of the ridiculous 9.8 exchange and followed through with that.

 

For this I get burned at the stake.

 

Dr. Chaos, I don't think you realize how you are coming across.This area of the board, whether you find it entertaining or not, does try to mediate between two people with different viewpoints, some of us, even did or do that kind of stuff for a living. I asked you quite a while ago, if you would consider a compromise. You might want to rethink your response, or in the alternative, come up with what you think is a better compromise instead of insisting that you are right.

 

I'm not going to start a poll, because I think you will find the results even more upsetting, but obviously, the majority of the posters here, do not see your point of view. .

 

It's very difficult to grade an extremely high grade book from a scan, several people have told you that. In addition, the pictures that you provided are not even scans, they are digital photos. There is room for error in those photos. Most cardboard is somewhat flexible. When you pack comics, unless they are very inexpensive or low grade books, it usually gives at least the appearance that the seller is taking more care if each item is individually wrapped in a bag and board, they are not terribly expensive.

 

It doesn't really matter if you missed a few tiny, tiny flaws, or they were damaged in the mail or if when you put two high grade books in one bag and board, things happen. No one has said you did something deliberately, but none of us are perfect, stuff happens..

 

The buyer told you he was not happy,

 

As a seller, one would hope you would want happy customers.

 

Could the buyer have gotten upset too, certainly, but this should not turn into the Hatfield and the McCoy drama,compromising a little goes a long way, and compromise, could do a lot for your reputation here.

 

All I see at this point, is you insist it's your way or no way. You asked the buyer "how you could make things right" and when he told you, you didn't like the answer. Had you agreed to the $9.00 refund (which sounded reasonable) or had offered up front to take the books back, and refund the shipping if you saw you made an error,and the buyer came on here, I doubt anyone would have said very much.

 

:facepalm:

 

X's Head Hurts

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I think we have beaten this horse to death.

 

I want to thank everyone that participated in the dicussion for their feedback. I have learned a lot from you that will help me to be a better seller going forward.

 

The transaction was flawed. Mistakes were made by both the buyer and the seller. I took the time to hear out the seller and made the determination to provide him a partial refund based upon my observations and the communication from the seller. Right or wrong I made a judgement call and I will stand by it.

 

Now that I have had a chance to present the other side of the story and all of the facts are available it is clear to see that I acted in good faith and tried to work with the buyer towards a mutually acceptable solution and that a meeting of the minds was not just not going to happen. While every seller should try to keep their buyers happy I reserve the right to kick unruly customers out of my online store.

 

While this drama may have been entertaining to some of you this was and continues to be a private matter between me and the buyer. He was wrong to bring our private business into this public forum and he was wrong to attempt to drag my name through the mud. I am asking you to respect that privacy.

 

The buyer was perfectly within his rights to bring this to the attention of the forum. He was not satisfied with your solution.

 

He did not want to keep it private because you two could obviously not agree.

 

I'm a little confused about your definition of "good faith" and the double negative that follows, however I do understand that you are upset.

 

I hope perhaps you think about this a little more and revise your thoughts about a refund policy..

 

 

Dr Chaos, I honestly think you're nuts.

 

I I want to buy from a seller who can't grade, blames the buyer and refuses to consider logical possibilities like shipping damage, doesn't want the dispute revealed to the community and has no return policy......you're my man.

 

Your reputation all over a $20 deal. :facepalm:

 

Is that what your think?

 

I never said that I would not take returns. However, I did state that I am not sure that I can trust this buyer to take a return from him at this point. Whether it was construed differently I made another statement that I never had made any previous claims in my ads about returns (pro or con).

 

When I first heard the buyer's complaint I asked him how I could make things right and it was he who said that he did not want to return the books. He prefered to receive a partial refund instead (and to complain at great length).

 

Given that I tried to work with the guy, spent some time hearing him out, and made a partial refund, I was disappointed that he came here to whine about it. I also felt that under the circumstances that further compensation may not have been warranted.

 

In my initial response to the buyer one of the first questions I asked him was if he thought the book could have been damaged during shipping. So yes, the thought had crossed my mind.

 

During my discussions with the buyer, I grew to mistrust him with each post. Despite this I continued to communicate with him and attempted to come to an amicable resolution without making any accusations prior to his comments on this thread without any warning from him.

 

Although he promised (and did not deliver) additional scans, the flaws in the scans that you see in this thread do not include most of the flaws that he reported to me.

 

Aside from both books sharing a bad and board (which really should do nothing to subject them to harm) there was nothing wrong with the way they were packed. I used thick cardboard to make a sandwich around them and bubble wrap to protect the sandwich with foam to fill in the empty spaces in the box. Yet, the buyer claimed that I only used cardboard and newspaper (and recanted this account when confronted by someone else). He has still not explained what specifically went wrong during the shipment or with the packing that may have caused the books to be subjected to harm.

 

None of you has accepted my offer to see the full PM exchange for yourselves yet many of you are eager to accept his story at face value. The details he has provided are sparce. If the books were damaged during shipping it would be nice to know what he observed when he opened the box (or if the box itself was damaged by the USPS in transit).

 

When I first heard his initial complaint I was eager to help him and was beating myself up over mistakes I might have made. After reading through his rambling and sometimes off topic tirades during the PM exchange I had serious doubts about what his motives might have been from the beginning. In short I felt that I was being manipulated and lost patience with the buyer. Despite this I felt that I should give him something because of the ridiculous 9.8 exchange and followed through with that.

 

For this I get burned at the stake.

 

Dr. Chaos, I don't think you realize how you are coming across.This area of the board, whether you find it entertaining or not, does try to mediate between two people with different viewpoints, some of us, even did or do that kind of stuff for a living. I asked you quite a while ago, if you would consider a compromise. You might want to rethink your response, or in the alternative, come up with what you think is a better compromise instead of insisting that you are right.

 

I'm not going to start a poll, because I think you will find the results even more upsetting, but obviously, the majority of the posters here, do not see your point of view. .

 

It's very difficult to grade an extremely high grade book from a scan, several people have told you that. In addition, the pictures that you provided are not even scans, they are digital photos. There is room for error in those photos. Most cardboard is somewhat flexible. When you pack comics, unless they are very inexpensive or low grade books, it usually gives at least the appearance that the seller is taking more care if each item is individually wrapped in a bag and board, they are not terribly expensive.

 

It doesn't really matter if you missed a few tiny, tiny flaws, or they were damaged in the mail or if when you put two high grade books in one bag and board, things happen. No one has said you did something deliberately, but none of us are perfect, stuff happens..

 

The buyer told you he was not happy,

 

As a seller, one would hope you would want happy customers.

 

Could the buyer have gotten upset too, certainly, but this should not turn into the Hatfield and the McCoy drama,compromising a little goes a long way, and compromise, could do a lot for your reputation here.

 

All I see at this point, is you insist it's your way or no way. You asked the buyer "how you could make things right" and when he told you, you didn't like the answer. Had you agreed to the $9.00 refund (which sounded reasonable) or had offered up front to take the books back, and refund the shipping if you saw you made an error,and the buyer came on here, I doubt anyone would have said very much.

 

:facepalm:

 

X's Head Hurts

Most likely it's all them street racing smashups. :)

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Fingh's Dream World:

 

Dr Chaos: I shouldn't have sold you those books as 9.8s if they weren't 9.8s. Send them back and I will refund in full.

 

MedusaNYC: Thanks dude. They are on their way back to you, I appreciate the quick refund. Good luck reselling those on Ebay. You should do well with someone that isn't as 9.8 crazy as I am. :insane:

 

Dr. Chaos: Sounds good. See you next time.

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Fingh's Dream World:

 

Dr Chaos: I shouldn't have sold you those books as 9.8s if they weren't 9.8s. Send them back and I will refund in full.

 

MedusaNYC: Thanks dude. They are on their way back to you, I appreciate the quick refund. Good luck reselling those on Ebay. You should do well with someone that isn't as 9.8 crazy as I am. :insane:

 

Dr. Chaos: Sounds good. See you next time.

In your world, the last 10 pages of posts don't exist and I got work done in the last 45 minutes. lol One man's heaven...

 

 

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Fingh's Dream World:

 

Dr Chaos: I shouldn't have sold you those books as 9.8s if they weren't 9.8s. Send them back and I will refund in full.

 

MedusaNYC: Thanks dude. They are on their way back to you, I appreciate the quick refund. Good luck reselling those on Ebay. You should do well with someone that isn't as 9.8 crazy as I am. :insane:

 

Dr. Chaos: Sounds good. See you next time.

Fingh's Dream World is boring.

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slow roll updated.

 

short synopsis of facts.

 

Contacted seller after finding his sales thread on May 9, 2012. This was the first transaction I initiated on these boards after finding this via google search for these particular books (WD Argentina). We exchanged a few emails until we hammered out a deal.

Sent e-check May 14, 2012

E-check cleared May 17, 2012. I also added another book on this date, e-check cleared two days later. I AM NOW IN FOR $1232.00

hadn't heard from seller so I emailed an inquiry on May 19, 2012, on the 20th (Sunday) seller emailed back stating they would ship the books "Thursday or Friday" and they would let me know when they shipped.

After not hearing from seller regarding shipment that week I emailed again on the 24th. Didn't hear back from him. Emailed again on the 29th a few hours before posting in this thread, no reply. Shortly after I posted in this thread I he emailed me apologizing and adding some other comments. He then shipped the next day via media mail.

 

(I wrote this on Monday 06-04-12 with the intention of posting it at day's end if I didn't hear from the seller but gave them a little more time) Early this morning the perp sends me a partial refund ($251.00) for some books with the following explanation "I just noticed I forgot to put 4 books into your package, so I just sent you a refund for the 4 books and I wanted to let you know right away so there's no surprises when you receive your package." Included in those four books they 'forgot' until five days after shipment were the keys to the whole deal in that they were three issue #1s. I got a discount on the 1s and a couple of other key issues if I bought a bunch of commons for full pop. I wrote back asking him when he was shipping the other books and then after a coffee wrote again telling him if I don't get the complete order I want to return the entire thing for a full and complete refund. I'm waiting to hear back from them. I obviously have some reservations in doing so as I'm still out the bulk of the money. I don't think I'm out of line here but I can't think of any way to protect myself. In all honesty at this point I don't want the books at all now and would rather have my money back so I can just hunt the books down elsewhere..

 

I wrote again Monday night letting them know I just want a complete refund as I'm done screwing around with this. I still haven't heard back from them.

 

 

Meanwhile media mail is taking it's time with the box making it about 150 miles south in five days time. Another 250 miles to go so I might have the box by labor day.

 

Yesterday I PMd them as well with the same request and never heard back to this point via email or PM. At the end of day yesterday I got the media mail package, it sits here in my office untouched as I want nothing to do with it.

 

Since the seller hasn't come forward and they are well aware of my comments in this thread I'm outing them. The seller was WDMARVELCOMICS. Seems they have had issues before http://boards.collectors-society.com/ubbthreads.php?ubb=showflat&Number=5268751#Post5268751 I just want my money back at this point. I'm still in for $981.00 and I'm pretty angered by this entire situation. Again, I just want my money back so we can both move on.

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Fingh's Dream World:

 

Dr Chaos: I shouldn't have sold you those books as 9.8s if they weren't 9.8s. Send them back and I will refund in full.

 

MedusaNYC: Thanks dude. They are on their way back to you, I appreciate the quick refund. Good luck reselling those on Ebay. You should do well with someone that isn't as 9.8 crazy as I am. :insane:

 

Dr. Chaos: Sounds good. See you next time.

 

+1 (thumbs u

 

Thats why you are awesome and most other people arent! (worship)

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Early this morning the perp sends me a partial refund ($251.00) for some books with the following explanation "I just noticed I forgot to put 4 books into your package, so I just sent you a refund for the 4 books and I wanted to let you know right away so there's no surprises when you receive your package." Included in those four books they 'forgot' until five days after shipment were the keys to the whole deal in that they were three issue #1s. I got a discount on the 1s and a couple of other key issues if I bought a bunch of commons for full pop.

 

:eek:

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That sucks KONG, imo you definitely have every right to be pissed! This is the same person that gave the "chill, 20-30 days to ship is normal around here" speech, yes?

 

I'd vote for you getting a full refund based on what ive heard so far. I'm interested to hear their response on all of this. Did you send a pm alerting them to this thread?

 

btw, dont let this sour you on buying here on the boards. I've bought from at least 50 people on here and literally havent even come close to having 1 single problem. The vast majority of people here are A+ sellers! (thumbs u

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At the end of day yesterday I got the media mail package, it sits here in my office untouched as I want nothing to do with it.

:ohnoez:

 

126899.jpg

 

 

EXACTLY

Edited by KONG
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Fingh's Dream World:

 

Dr Chaos: I shouldn't have sold you those books as 9.8s if they weren't 9.8s. Send them back and I will refund in full.

 

MedusaNYC: Thanks dude. They are on their way back to you, I appreciate the quick refund. Good luck reselling those on Ebay. You should do well with someone that isn't as 9.8 crazy as I am. :insane:

 

Dr. Chaos: Sounds good. See you next time.

 

What are you the Jerry Maguire of attorneys? I thought your kind encourage the piddlings of others. If you resolved all your cases that quickly, you would never be able to afford all those candlesticks! :baiting:

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. Did you send a pm alerting them to this thread?

 

 

I sent them a PM titled REFUND two days ago. they are well aware of this thread. I wouldn't be surprised to see them come in for some damage control spin. I'm over this deal and just want my money back.

 

end of

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At the end of day yesterday I got the media mail package, it sits here in my office untouched as I want nothing to do with it.

:ohnoez:

 

 

EXACTLY

 

If it helps at all, I have completed numerous transactions with the seller. Not to say that you should change your course of action, only hopefully they are just being slow.

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I would like to add lemonman5, I have had nothing but trouble since a purchase on the 26th April, I still have not received my comics, it took 3 weeks of nagging to get a tracking number, he gave me one finally but no proof on it to say it's for me, we agreed 10 days ago a refund if not here by the 1st June and I still don't have money back

 

Refund sent.

 

I'm not even going to give the whole story here.

 

I'm just going to say that shipping to unreasonable international buyers like you is the reason why alot of people don't ship outside the US.

 

After buying and selling $10k+ on this board, I don't think I would run with your $118. I kept communication through this whole thing.

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:ohnoez:

 

126899.jpg

 

 

 

 

Man, how many times has a boardie heard someone say that to them out loud?

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