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current turn around rates at CGC
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Started by MarkDAnderson,

26,993 posts in this topic

nevermind

nevermind

Posted
Posted
EFT- 3/5/14 scheduled for grading. Not very "fast"

 

My EFT from 2 /13 is still stuck in "graded". I called today and they said it "should" go out this week......... They did say they are working till 10 every night so.....

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mysterio

mysterio

Posted
Posted
It seems that they have swept Jan and Feb off the list, so you can't work backwards, but you can see the current and future months' con Fridays on CGC's events page. Going forward, it looks like damn near every Friday will be a con Friday, which is bad for TAT (not even taking the massive new con volume into the equation). :sick:

 

Obviously the best thing to do when your business has ridiculous turn around times that still can't be met is to attend 100 conventions and try to get more books to grade. Maybe skip a convention or two to catch up? I am amazed that a legit competitor has not tried to capitalize on this. Only Vault and PGX, and they are either a bunch of hacks or refuse to tell anyone who they are. Maybe PSA will see an opportunity.

 

Well, really, the best thing to do from the business standpoint would be to go to as many cons as possible and drum up more business. You've already been paid for the business you have in the queue, you only get paid more if you get new business. Books already in the process are a captive audience that don't generate new income. Sucks, but that's the way it is.

 

What I'm not clear on is why con Fridays don't count towards TATs. Except in the case of on-site grading, where it would make sense that they couldn't do any grading in Sarasota, a skeleton crew being sent to a con to man a booth shouldn't hold up progress on the queue. That is, unless I've missed something. The con Friday stipulation seems to be an excuse to get a free business day that doesn't count towards their self-measured TATs (that are rarely accurate anyway).

 

In other news, my 3/25 value sub is still stuck on received.

 

What you are describing is the best thing to do for profit not business. Keeping customers is part of business. They can get away with it because there is no competition (real competition anyway).

 

I agree with you, but keeping the doors open and the lights on helps too. If they wanted to help TATs a lot they could suspend submissions until they got caught up. But they'd probably go under before that happened. They're clearly not having an issue with customer retention even with ballooning TATs.

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nevermind

nevermind

Posted
Posted
It seems that they have swept Jan and Feb off the list, so you can't work backwards, but you can see the current and future months' con Fridays on CGC's events page. Going forward, it looks like damn near every Friday will be a con Friday, which is bad for TAT (not even taking the massive new con volume into the equation). :sick:

 

Obviously the best thing to do when your business has ridiculous turn around times that still can't be met is to attend 100 conventions and try to get more books to grade. Maybe skip a convention or two to catch up? I am amazed that a legit competitor has not tried to capitalize on this. Only Vault and PGX, and they are either a bunch of hacks or refuse to tell anyone who they are. Maybe PSA will see an opportunity.

 

Well, really, the best thing to do from the business standpoint would be to go to as many cons as possible and drum up more business. You've already been paid for the business you have in the queue, you only get paid more if you get new business. Books already in the process are a captive audience that don't generate new income. Sucks, but that's the way it is.

 

What I'm not clear on is why con Fridays don't count towards TATs. Except in the case of on-site grading, where it would make sense that they couldn't do any grading in Sarasota, a skeleton crew being sent to a con to man a booth shouldn't hold up progress on the queue. That is, unless I've missed something. The con Friday stipulation seems to be an excuse to get a free business day that doesn't count towards their self-measured TATs (that are rarely accurate anyway).

 

In other news, my 3/25 value sub is still stuck on received.

 

What you are describing is the best thing to do for profit not business. Keeping customers is part of business. They can get away with it because there is no competition (real competition anyway).

 

I agree with you, but keeping the doors open and the lights on helps too. If they wanted to help TATs a lot they could suspend submissions until they got caught up. But they'd probably go under before that happened. They're clearly not having an issue with customer retention even with ballooning TATs.

 

Especially now that they have to drop a bunch of money on a JIM 83.

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Dmac538

Dmac538

Posted
Posted
It seems that they have swept Jan and Feb off the list, so you can't work backwards, but you can see the current and future months' con Fridays on CGC's events page. Going forward, it looks like damn near every Friday will be a con Friday, which is bad for TAT (not even taking the massive new con volume into the equation). :sick:

 

Obviously the best thing to do when your business has ridiculous turn around times that still can't be met is to attend 100 conventions and try to get more books to grade. Maybe skip a convention or two to catch up? I am amazed that a legit competitor has not tried to capitalize on this. Only Vault and PGX, and they are either a bunch of hacks or refuse to tell anyone who they are. Maybe PSA will see an opportunity.

 

Well, really, the best thing to do from the business standpoint would be to go to as many cons as possible and drum up more business. You've already been paid for the business you have in the queue, you only get paid more if you get new business. Books already in the process are a captive audience that don't generate new income. Sucks, but that's the way it is.

 

What I'm not clear on is why con Fridays don't count towards TATs. Except in the case of on-site grading, where it would make sense that they couldn't do any grading in Sarasota, a skeleton crew being sent to a con to man a booth shouldn't hold up progress on the queue. That is, unless I've missed something. The con Friday stipulation seems to be an excuse to get a free business day that doesn't count towards their self-measured TATs (that are rarely accurate anyway).

 

In other news, my 3/25 value sub is still stuck on received.

 

What you are describing is the best thing to do for profit not business. Keeping customers is part of business. They can get away with it because there is no competition (real competition anyway).

 

I agree with you, but keeping the doors open and the lights on helps too. If they wanted to help TATs a lot they could suspend submissions until they got caught up. But they'd probably go under before that happened. They're clearly not having an issue with customer retention even with ballooning TATs.

 

Especially now that they have to drop a bunch of money on a JIM 83.

I go to quite a few shows, and have seen people who have Golden Age books who don't trust sending them in by mail, so they wait till they see CGC at a show then submit. CGC also makes quite a bit of coin from doing SS, this weekend at ECCC they ran out of boxes to ship back to their offices, so they must be doing something right.

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nevermind

nevermind

Posted
Posted
It seems that they have swept Jan and Feb off the list, so you can't work backwards, but you can see the current and future months' con Fridays on CGC's events page. Going forward, it looks like damn near every Friday will be a con Friday, which is bad for TAT (not even taking the massive new con volume into the equation). :sick:

 

Obviously the best thing to do when your business has ridiculous turn around times that still can't be met is to attend 100 conventions and try to get more books to grade. Maybe skip a convention or two to catch up? I am amazed that a legit competitor has not tried to capitalize on this. Only Vault and PGX, and they are either a bunch of hacks or refuse to tell anyone who they are. Maybe PSA will see an opportunity.

 

Well, really, the best thing to do from the business standpoint would be to go to as many cons as possible and drum up more business. You've already been paid for the business you have in the queue, you only get paid more if you get new business. Books already in the process are a captive audience that don't generate new income. Sucks, but that's the way it is.

 

What I'm not clear on is why con Fridays don't count towards TATs. Except in the case of on-site grading, where it would make sense that they couldn't do any grading in Sarasota, a skeleton crew being sent to a con to man a booth shouldn't hold up progress on the queue. That is, unless I've missed something. The con Friday stipulation seems to be an excuse to get a free business day that doesn't count towards their self-measured TATs (that are rarely accurate anyway).

 

In other news, my 3/25 value sub is still stuck on received.

 

What you are describing is the best thing to do for profit not business. Keeping customers is part of business. They can get away with it because there is no competition (real competition anyway).

 

I agree with you, but keeping the doors open and the lights on helps too. If they wanted to help TATs a lot they could suspend submissions until they got caught up. But they'd probably go under before that happened. They're clearly not having an issue with customer retention even with ballooning TATs.

 

Especially now that they have to drop a bunch of money on a JIM 83.

I go to quite a few shows, and have seen people who have Golden Age books who don't trust sending them in by mail, so they wait till they see CGC at a show then submit. CGC also makes quite a bit of coin from doing SS, this weekend at ECCC they ran out of boxes to ship back to their offices, so they must be doing something right.

 

Do these people then drive to Sarasota to pick up these golden age books or are they mailed to them?

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Timmay

Timmay

Posted
Posted

Modern submission #5 (not fast track)

 

Received: 2/05/14

 

Back before St. Patricks Day? :wishluck:

 

Verified: 2/05/14

 

Scheduled for grading: 3/7/14

 

Graded: 3/11/14

 

Grading/Quality Control: 4/1/14

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Rhymenoceros

Rhymenoceros

Posted
Posted

update

Coupon Submission

 

Received: 3/11

Verified: 3/12

Scheduled for Grading: 3/26

Graded 3/28

Quality Control 4/1

Shipped/Safe 4/2

 

:banana: Turns out I have learned a thing or two in the past year, as this was my first sub and the 2 books I thought would be 9.8s were indeed :banana:

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Timmay

Timmay

Posted
Posted

Modern submission #5 (not fast track)

 

Received: 2/05/14

 

Back before St. Patricks Day? :wishluck:

 

Verified: 2/05/14

 

Scheduled for grading: 3/7/14

 

Graded: 3/11/14

 

Grading/Quality Control: 4/1/14

 

Shipped/Safe: 4/2/14

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greggy

greggy

Posted
Posted
Modern submission #5 (not fast track)

 

Received: 2/05/14

 

Back before St. Patricks Day? :wishluck:

 

Verified: 2/05/14

 

Scheduled for grading: 3/7/14

 

Graded: 3/11/14

 

Grading/Quality Control: 4/1/14

 

Shipped/Safe: 4/2/14

Post the grades.
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Timmay

Timmay

Posted
Posted
Modern submission #5 (not fast track)

 

Received: 2/05/14

 

Back before St. Patricks Day? :wishluck:

 

Verified: 2/05/14

 

Scheduled for grading: 3/7/14

 

Graded: 3/11/14

 

Grading/Quality Control: 4/1/14

 

Shipped/Safe: 4/2/14

Post the grades.

 

10 9.8's, dork.

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ItsJustRyan

ItsJustRyan

Posted
Posted

Modern slow track batch #1:

 

Received on 2/5/14

Currently at graded on 4/3/14

Waiting for QC & Ship

 

 

Modern slow track batch #2:

 

Received on 3/6/14

Currently waiting to be verified...... a month later

 

 

Value SA/BA:

 

Received on 1/17/14

Currently at graded on 4/3/14

Waiting for QC & Ship

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cujobyte

cujobyte

Posted
Posted
Modern Fast Track:

3/10 Received

3/13 Verified

3/17 Scheduled for Grading

3/19 Graded

3/31 Grading / Quality Control

4/2 Shipped Safe

15 Business Days Total

(after subtracting 2 days for Megacon and 1 day for Emerald City)

 

Mine were received 5 days before yours and still haven't been marked "shipped". hm.

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jsilverjanet

jsilverjanet

Posted
Posted

new submission update

 

MFT #1 - rec ? > ver 2/18 > sch 2/27 > grd 2/28 > grd/QC 3/12 > shipped 3/13

MFT #2 - rec 2/24 > ver 2/26 > sch 3/5 > grd 3/10 > grd/QC 3/18 > shipped 3/20

Modern - received 2/24 > verified 2/26>scheduled for grading 3/19>graded 4/1

 

 

new submission

 

MFT #3 - rec 4/3

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gclicon

gclicon

Posted
Posted
Modern slow track batch #2:

 

Received on 3/6/14

Currently waiting to be verified...... a month later

 

 

That's a little disturbing, have you called them about it?

 

Looks like something may have held them up leading up to and around WWSac. Mine were waiting to be verified for a few weeks.

 

3/9 - Submitted at WWSAC

3/12 - Marked as Received

4/2 - Marked as verified

 

 

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