Anyone else having MAJOR ISSUES WITH COMICCONNECT? 4 4

[Darkseid of the Moon]

Hello All,

I'm posting this to see if anyone else has experienced horrible customer service/ lack of communication when buying on ComicConnect.

 

I bought a Fantastic Four #45 CGC 9.2 for $4200 on April 1st.  I sent the a check a few days later as the funds were withdrawn from my account shortly after.

I waited until May 12th (Over a month later) - seeing as I know auction houses are really backed up due to pandemic circumstances.  They replied back to me in an e-mail stating, "

I've messaged the shipping department. If you do not hear from us, the order will be bumped ahead and we should be shipping today.  We apologize for any inconvenience caused by the delay.  Best,

ComicConnect Support Team".

 

Fast forward to May 19th.  No replies back from ComicConnect yet.  So I sent them another e-mail asking what the "spoon" is going on with this order?

 

Fast forward to May 28th.  I finally receive an email back from them, stating, "We are very sorry about the delay for your invoice #155111. We have been in contact with the consignor of the Fantastic Four #45 and they let me know that they have been checking their locations for the book and will check one last spot over this weekend, we will have an answer for you by Tuesday on the status of the book."

 

Sorry for the long post, but I figured people who read this would want to see where I'm coming from/my mindset/frustration with this HORRIBLE COMPANY.

 

 

[BlowUpTheMoon]

[Micah S.]

54 minutes ago, Darkseid of the Moon said:

Hello All,

I'm posting this to see if anyone else has experienced horrible customer service/ lack of communication when buying on ComicConnect.

 

I bought a Fantastic Four #45 CGC 9.2 for $4200 on April 1st.  I sent the a check a few days later as the funds were withdrawn from my account shortly after.

I waited until May 12th (Over a month later) - seeing as I know auction houses are really backed up due to pandemic circumstances.  They replied back to me in an e-mail stating, "

I've messaged the shipping department. If you do not hear from us, the order will be bumped ahead and we should be shipping today.  We apologize for any inconvenience caused by the delay.  Best,

ComicConnect Support Team".

 

Fast forward to May 19th.  No replies back from ComicConnect yet.  So I sent them another e-mail asking what the "spoon" is going on with this order?

 

Fast forward to May 28th.  I finally receive an email back from them, stating, "We are very sorry about the delay for your invoice #155111. We have been in contact with the consignor of the Fantastic Four #45 and they let me know that they have been checking their locations for the book and will check one last spot over this weekend, we will have an answer for you by Tuesday on the status of the book."

 

Sorry for the long post, but I figured people who read this would want to see where I'm coming from/my mindset/frustration with this HORRIBLE COMPANY.

 

 

Steve,

On behalf of ComicConnect, I want to say how sorry we are about the delay in this order. Because we deal in books on consignment sometimes there is a delay from ordering to shipping, in the case of this book the consignor was away when the purchase was made and upon his return was unable to locate it, he's been searching for it since and feels terribly that it hasn't turned up. He has one more place he thinks it could be and is also concerned that it may have been stolen. I'm including a picture of the book here just on the off chance that it shows up someplace else.

Be assured that we are doing our best to rectify the situation, and if the book does not turn up you will be refunded in full.

Thank you,

Micah from ComicConnect

[Mr bla bla]

1 hour ago, Darkseid of the Moon said:

Hello All,

I'm posting this to see if anyone else has experienced horrible customer service/ lack of communication when buying on ComicConnect.

 

I bought a Fantastic Four #45 CGC 9.2 for $4200 on April 1st.  I sent the a check a few days later as the funds were withdrawn from my account shortly after.

I waited until May 12th (Over a month later) - seeing as I know auction houses are really backed up due to pandemic circumstances.  They replied back to me in an e-mail stating, "

I've messaged the shipping department. If you do not hear from us, the order will be bumped ahead and we should be shipping today.  We apologize for any inconvenience caused by the delay.  Best,

ComicConnect Support Team".

 

Fast forward to May 19th.  No replies back from ComicConnect yet.  So I sent them another e-mail asking what the "spoon" is going on with this order?

 

Fast forward to May 28th.  I finally receive an email back from them, stating, "We are very sorry about the delay for your invoice #155111. We have been in contact with the consignor of the Fantastic Four #45 and they let me know that they have been checking their locations for the book and will check one last spot over this weekend, we will have an answer for you by Tuesday on the status of the book."

 

Sorry for the long post, but I figured people who read this would want to see where I'm coming from/my mindset/frustration with this HORRIBLE COMPANY.

 

 

Funny I had a similar experience a 1-2 months ago at Comic Connect. It was also FF 45 but at cgc 7.5.

I negotiated a final price via offer / counter offer procedure.

I paid.

3-4 weeks after I asked why the book still hadnt shipped.

They responded that it would ship tomorrow.

The next day I was informed “that the seller had misplaced the book” and it was unfortunately not available.

They returned my money via paypal. Getting the cash in my account though cost me around 35$ in paypal conversion fees. Which I had to pay!!!

 

 

[MattTheDuck]

This sounds more like an "unscrupulous or horribly disorganized seller" problem than a Comic Connect one, although their communication system could use some work.  Hopefully, these two books are not from the same seller, but the stories sure sound similar.  Comic Connect would be well served by declining any further consignment business from the consignor(s) of these books.

That's pretty frustrating.

Edited May 28, 2021 by MattTheDuck

[shadroch]

Letting people sell on your  site without requiring the books be on hand is dumb. 

[MattTheDuck]

9 minutes ago, shadroch said:

Letting people sell on your  site without requiring the books be on hand is dumb. 

This thread proves that you're right.  Look who is getting the "blame" for the unacceptable delay in shipping out books bought and paid for.  This is more an "instant gratification" world than it's ever been before and people have become used to same-day or next-day shipping on almost everything.

On the other hand, I can't imagine the infrastructure required to house and track what could be thousands (or 10s of thousands!) of consigned books, which would include the liability of storing those books in proper conditions for what I believe can be long periods of time until they sell.  The "commission" on that might be equally unacceptable to the delays.

It's a tough problem.

[Mijael.Levy]

Me... i had a major issue last year and will never buy from them again:

I won a video game in an auction this was the first time CC made a videogame auction so they didn't get to much attention so I got lucky and i got the game very cheap. They where not happy and they tried to charge me $200 to ship the game to Mexico. At the end the charged $150 . I purchased many games from other auction houses , reece comics , ebay sellers and the max i paid was $80 ... 

Edited May 29, 2021 by Mijael.Levy

[Micah S.]

29 minutes ago, MattTheDuck said:

This sounds more like an "unscrupulous or horribly disorganized seller" problem than a Comic Connect one, although their communication system could use some work.  Hopefully, these two books are not from the same seller, but the stories sure sound similar.  Comic Connect would be well served by declining any further consignment business from the consignor(s) of these books.

That's pretty frustrating.

We do stop taking consignments from sellers who repeatedly don't have the books they sell. Unfortunately it's impossible to keep everything in house, from a storage perspective. 

[shadroch]

21 minutes ago, MattTheDuck said:

This thread proves that you're right.  Look who is getting the "blame" for the unacceptable delay in shipping out books bought and paid for.  This is more an "instant gratification" world than it's ever been before and people have become used to same-day or next-day shipping on almost everything.

On the other hand, I can't imagine the infrastructure required to house and track what could be thousands (or 10s of thousands!) of consigned books, which would include the liability of storing those books in proper conditions for what I believe can be long periods of time until they sell.  The "commission" on that might be equally unacceptable to the delays.

It's a tough problem.

It's a problem every other auction house has somehow managed to overcome.

[Micah S.]

3 minutes ago, shadroch said:

It's a problem every other auction house has somehow managed to overcome.

The books in auctions are required to be sent it, because we know they will sell on a specific date. It's the fixed price marketplace where we allow sellers to consign without sending the books.as they could sit there for a while.

[Darkseid of the Moon]

Main main gripe/complaint about this entire situation has been the terrible customer service that I have received from ComicConnect.

 

Why did it even have to get this far?  How and why did ComicConnect fail to keep constant communications with the seller after an item has been paid for?

ComicConnect didn't even know there was a problem until I sent them an e-mail inquiry myself.  To make matters worse, they take days/weeks to respond if they even get back to you in the 1st place.

Why do I have to do so much work for something that I paid over $4500 total for over 2 months ago?

 

Shadroch is right.  " Letting people sell on your  site without requiring the books be on hand is dumb."  In this case, ComicConnect failed to maintain communication with the seller and buyer.  In my opinion, - it seems as if the seller realized the book had significantly increased in value, and his excuse is that he can't locate the book now.

I'm sure this has happen with a lot of you on other sites as well.  It's super annoying and a huge waste of time for the buyer and the consignors.  Sellers need to be held legally responsible to sell said books.  Why are we as buyers held legally responsible to pay for books, yet the sellers don't suffer any legal ramifications? 

Edited May 28, 2021 by Darkseid of the Moon
spelling

[Darkseid of the Moon]

59 minutes ago, Micah S. said:

The books in auctions are required to be sent it, because we know they will sell on a specific date. It's the fixed price marketplace where we allow sellers to consign without sending the books.as they could sit there for a while.

So, from by what you are saying is, that if I "say" I have a book I want to sell on your marketplace, then You don't require the books to be sent in?

 

OK.  I have an X-Men #1 in CGC 8.5 grade.  I'll consign on your site for a very attractive price of $25k.  After a buyer purchases the book that "I say I have in hand", you will tell the buyer that they are legally obligated to make payment in a timely matter.  So then that buyer sends a check for $25k.  ComicCONnect then processes the check, and takes $25k away from the buyer's funds then "notifies" the seller to ship the book?

 

ComicCONnect has had $4500 of MY MONEY for almost 2 months now and didn't even bother to communicate with the seller in 2 MONTHS?  WHAT KIND OF BUSINESS/CLOWNSHOW ARE YOU GUYS RUNNING OVER THERE?
 

Edited May 28, 2021 by Darkseid of the Moon
spelling

[Joshua33]

16 minutes ago, Darkseid of the Moon said:

So, from by what you are saying is, that if I "say" I have a book I want to sell on your marketplace, then You don't require the books to be sent in?

 

OK.  I have an X-Men #1 in CGC 8.5 grade.  I'll consign on your site for a very attractive price of $25k.  After a buyer purchases the book that "I say I have in hand", you will tell the buyer that they are legally obligated to make payment in a timely matter.  So then that buyer sends a check for $25k.  ComicCONnect then processes the check, and takes $25k away from the buyer's funds then "notifies" the seller to ship the book?

 

ComicCONnect has had $4500 of MY MONEY for almost 2 moths now and didn't even bother to communicate with the seller in 2 MONTHS?  WHAT KIND OF BUSINESS/CLOWNSHOW ARE YOU GUYS RUNNING OVER THERE?
 

I believe y'all have an unsatisfied customer here @Micah S.

[Artboy99]

yes I have had numerous issues with Comicconnect / Metropolis. You can see them in other threads.

Regarding the situation this post is referring to and my opinion on consignment business: You list it for sale once you have the book.

[MatterEaterLad]

I've had the opposite problem, where I sold a book and the buyer couldn't pay and things got dragged out for a bit.

The folks at CC were very responsive and apologetic and reached out to the second-place bidder who bought the book. CC wired the amount into my account that day.

Oh, and Vin emailed at the end of the next business day to make sure I got the money. I was impressed with their service. 

Edited May 28, 2021 by MatterEaterLad

[mattn792]

33 minutes ago, Darkseid of the Moon said:

Main main gripe/complaint about this entire situation has been the terrible customer service that I have received from ComicConnect.

 

Why did it even have to get this far?  How and why did ComicConnect fail to keep constant communications with the seller after an item has been paid for?

ComicConnect didn't even know there was a problem until I sent them an e-mail inquiry myself.  To make matters worse, they take days/weeks to respond if they even get back to you in the 1st place.

Why do I have to do so much work for something that I paid over $4500 total for over 2 months ago?

 

Shadroch is right.  " Letting people sell on your  site without requiring the books be on hand is dumb."  In this case, ComicConnect failed to maintain communication with the seller and buyer.  In my opinion, - it seems as if the seller realized the book had significantly increased in value, and his excuse is that he can't locate the book now.

I'm sure this has happen with a lot of you on other sites as well.  It's super annoying and a huge waste of time for the buyer and the consignors.  Sellers need to be held legally responsible to sell said books.  Why are we as buyers held legally responsible to pay for books, yet the sellers don't suffer any legal ramifications? 

It certainly sounds like the seller is full of it.  Reminds me of the scenario that landed RICK STARR on the probation list. 

From the platform's side, I can understand the logistics of letting consignors list on their site before having the book in hand.  Less storage space, less liability, etc.  It just sucks for the buyer when they run across a seller with no morals.  

The real issue in my eyes though is this -- they've held your money for TWO MONTHS AND COUNTING.  You have no book in hand, no refund in lieu of the book, and you have had to initiate all the sleuthing.  That is totally unacceptable.

[shadroch]

Then you have the cost of lost opportunity. When the OP gets his money back in a few weeks, that money won't go nearly as far as it did three months ago.

Do this exact scenario a couple of dozen times a year and a business has themselves a floating source of revenue.

[Darkseid of the Moon]

I also forgot to mention that this exact same situation happened with ComicCONnect and 2 other books that I previously bought and paid for:

It happened with a Strange Tales #135 CGC 9.2 I paid $1000 for.  EXACT SAME THING HAPPENED (Seller could not locate book.)

I also paid for an X-Men CBCS 9.4 $425 2nd week of May, and ComicCONnect is now saying they haven't heard back from this seller either.

 

So it's not like this is an isolated incident.

ComicCONnect has proven time and time again that they need to get their "SPOON" together!  What a bunch of CLOWNS.

[mattn792]

I’ve never dealt with ComicConnect.  Can someone riddle me this  - Do they at least make the seller confirm that they accept the offer/buy order and that the book is still available before making the buyer pay?  I know that ComicLink does.