Administrator dena Posted November 30, 2021 Author Administrator Share Posted November 30, 2021 Question for those still having this problem: Do you have the boards bookmarked and are you accessing them that way? Here is how I am getting stuck in the login loop: If I go to the CGC site, log in and click Chat Boards on the menu, the chat boards open in a new tab and I am signed in. If I click 'sign out' in that new tab, I can see that I am signed out of the boards. If I go back to the original tab where I signed in on the CGC main site, it looks like I am still logged in but I'm really not. So, when I click Chat Boards on the menu, they open in a new tab but I am not signed in. I click to sign in, I'm taken to the CGC main page where it looks like I am already logged in. This is how I am getting stuck in the loop. For now, I'm asking our programmers to have the boards open in the same window rather than in a new tab. That seems to resolve the problem for me but I don't know if it is a problem for all of you if the boards open in the same window rather than a new tab. If it is a problem, we can easily roll it back to opening in a new tab but I thought this approach may relieve some of the frustration in the short term. How are you getting stuck in the loop?: I'm not sure we are all getting stuck in the loop the same way which is why I asked the question about accessing the boards through a bookmark. If you are getting stuck in the loop after taking steps that are different than mine, would you please let us know how you are clicking to get there? We appreciate your patience and all of the information provided so far. We look forward to getting this resolved for everyone. Link to comment Share on other sites More sharing options...
ADAMANTIUM Posted November 30, 2021 Share Posted November 30, 2021 On 11/30/2021 at 3:22 PM, dena said: Question for those still having this problem: Do you have the boards bookmarked and are you accessing them that way? Here is how I am getting stuck in the login loop: If I go to the CGC site, log in and click Chat Boards on the menu, the chat boards open in a new tab and I am signed in. If I click 'sign out' in that new tab, I can see that I am signed out of the boards. If I go back to the original tab where I signed in on the CGC main site, it looks like I am still logged in but I'm really not. So, when I click Chat Boards on the menu, they open in a new tab but I am not signed in. I click to sign in, I'm taken to the CGC main page where it looks like I am already logged in. This is how I am getting stuck in the loop. For now, I'm asking our programmers to have the boards open in the same window rather than in a new tab. That seems to resolve the problem for me but I don't know if it is a problem for all of you if the boards open in the same window rather than a new tab. If it is a problem, we can easily roll it back to opening in a new tab but I thought this approach may relieve some of the frustration in the short term. How are you getting stuck in the loop?: I'm not sure we are all getting stuck in the loop the same way which is why I asked the question about accessing the boards through a bookmark. If you are getting stuck in the loop after taking steps that are different than mine, would you please let us know how you are clicking to get there? We appreciate your patience and all of the information provided so far. We look forward to getting this resolved for everyone. Yes same. Especially on phone! Tab open and I click a link on the boards that takes me to Ebay or another tab, and when I come back to the boards to continue discussion about said link I found on the boards.... I have to resign in So it makes it hard for boardies to post links and discussions cause no one wants the hassle. And yes if I have the boards open, and go to another tab Icculus308win 1 Link to comment Share on other sites More sharing options...
ADAMANTIUM Posted November 30, 2021 Share Posted November 30, 2021 On phone, if the boards tab is open and I check another tab for shipment tracking of anything not board related, my boards related tabs are all signed out! Icculus308win 1 Link to comment Share on other sites More sharing options...
evilskip Posted December 1, 2021 Share Posted December 1, 2021 On my PC I go to the CGC Message board bookmark. Even though I checked the Remember me box a week ago it kicked me out. Try to sign in and it takes me to a different page. So I have to go to my account, log out and then log back in. Link to comment Share on other sites More sharing options...
Icculus308win Posted December 1, 2021 Share Posted December 1, 2021 Same for me as Adamantium. Every time still have to do Link to comment Share on other sites More sharing options...
Arkham Posted December 1, 2021 Share Posted December 1, 2021 On 12/1/2021 at 7:22 AM, dena said: Question for those still having this problem: Do you have the boards bookmarked and are you accessing them that way? Here is how I am getting stuck in the login loop: If I go to the CGC site, log in and click Chat Boards on the menu, the chat boards open in a new tab and I am signed in. If I click 'sign out' in that new tab, I can see that I am signed out of the boards. If I go back to the original tab where I signed in on the CGC main site, it looks like I am still logged in but I'm really not. So, when I click Chat Boards on the menu, they open in a new tab but I am not signed in. I click to sign in, I'm taken to the CGC main page where it looks like I am already logged in. This is how I am getting stuck in the loop. I’m not having that issue. Instead, my sessions seem to end very quickly when I access from multiple devices in a short time-frame. I utilise “Tab Groups” heavily and always have a tab open to the CGC boards with the intent of picking up where I last left off. However, when I go back to where I was (usually within hours of my last visit), I am signed out. When I click “sign in” at the top of the boards, I get taken to the CGC comics parent site. Auth is successful, clicking the “Chat Boards” link in the main menu brings me back to the forums in a new tab, but I am not signed-in. Devices: This happens daily in Safari for iPadOS and iOS. Less frequently in Safari for macOS. (Latest versions on all devices). The fix for iPadOS and iOS is to open System Preferences > Safari > Advanced > Website Data then search “cgccomics” and delete this specific row of data. Then I can sign in again. I’ll probably be signed back out on my other devices though. As linked above, I initially thought this was a setting related to the number of allowed concurrent sessions. But, given the fix, it does seem to instead be some kind of local session data or cookie issue. Link to comment Share on other sites More sharing options...
G.A.tor Posted December 1, 2021 Share Posted December 1, 2021 I have to re log in everytime on my iphone, even though in the past when I checked "remember me " , it always kept me logged in...frustrating to the point that I frequent the boards even less now Point Five and greggy 1 1 Link to comment Share on other sites More sharing options...
Popular Post buttock Posted December 1, 2021 Popular Post Share Posted December 1, 2021 Dena, I don't think your experience is what everyone else is experiencing. I'm going to try to succinctly summarize the problem. We're routinely logged out of the boards, but not out of the CGC website. In my case, it can be as simple as closing and reopening my phone screen that leads to me being logged out of the boards. I'm not closing out the tab or web browser. In order to get logged back in, I have to close the tab, go to the CGC main website, log out (this is important for understanding... we're still all logged into CGC, but not the boards), then log back in. I'm not accessing from a bookmark. I don't have this problem on any of a number of PCs, only on my phone. awakeintheashes, Treco, ExNihilo and 2 others 4 1 Link to comment Share on other sites More sharing options...
JazzMan Posted December 1, 2021 Share Posted December 1, 2021 Yesterday, for the first time in a long time, when my session expired and I had to log in again, it sent me to the login page and I was back to the boards. It did NOT go circular on me. greggy 1 Link to comment Share on other sites More sharing options...
kav Posted December 1, 2021 Share Posted December 1, 2021 Are login still problem or ease up a bit? greggy 1 Link to comment Share on other sites More sharing options...
kav Posted December 1, 2021 Share Posted December 1, 2021 On 11/30/2021 at 1:22 PM, dena said: Question for those still having this problem: Do you have the boards bookmarked and are you accessing them that way? Here is how I am getting stuck in the login loop: If I go to the CGC site, log in and click Chat Boards on the menu, the chat boards open in a new tab and I am signed in. If I click 'sign out' in that new tab, I can see that I am signed out of the boards. If I go back to the original tab where I signed in on the CGC main site, it looks like I am still logged in but I'm really not. So, when I click Chat Boards on the menu, they open in a new tab but I am not signed in. I click to sign in, I'm taken to the CGC main page where it looks like I am already logged in. This is how I am getting stuck in the loop. For now, I'm asking our programmers to have the boards open in the same window rather than in a new tab. That seems to resolve the problem for me but I don't know if it is a problem for all of you if the boards open in the same window rather than a new tab. If it is a problem, we can easily roll it back to opening in a new tab but I thought this approach may relieve some of the frustration in the short term. How are you getting stuck in the loop?: I'm not sure we are all getting stuck in the loop the same way which is why I asked the question about accessing the boards through a bookmark. If you are getting stuck in the loop after taking steps that are different than mine, would you please let us know how you are clicking to get there? We appreciate your patience and all of the information provided so far. We look forward to getting this resolved for everyone. I just type 'cgc' and autofill fills in the address and takes me to comics general. Sometimes I get the glitch then have to log out log in. greggy 1 Link to comment Share on other sites More sharing options...
Fisionbomb Posted December 1, 2021 Share Posted December 1, 2021 On 12/1/2021 at 2:34 PM, kav said: ease up a bit That's what she said. kav 1 Link to comment Share on other sites More sharing options...
kav Posted December 1, 2021 Share Posted December 1, 2021 On 12/1/2021 at 2:44 PM, Fisionbomb said: That's what she said. @greggy Fisionbomb and greggy 2 Link to comment Share on other sites More sharing options...
universal soldier Posted December 2, 2021 Share Posted December 2, 2021 Strangely enough this has not happened to me since my last post in this thread on Nov. 18th. I am occasionally logged out, but have not been logged into the main site either so the login link works for me. I do use a bookmark for access and have a tab open in Safari on my iPhone at all times. Link to comment Share on other sites More sharing options...
kav Posted December 5, 2021 Share Posted December 5, 2021 Just happened again @dena . Had to log out and log back in. greggy and Icculus308win 1 1 Link to comment Share on other sites More sharing options...
snitzer Posted December 5, 2021 Share Posted December 5, 2021 (edited) I just enter the URL and it (the issue) happens. Edited December 5, 2021 by snitzer Link to comment Share on other sites More sharing options...
kav Posted December 5, 2021 Share Posted December 5, 2021 On 12/4/2021 at 8:20 PM, snitzer said: it snitzer and greggy 1 1 Link to comment Share on other sites More sharing options...
kav Posted December 5, 2021 Share Posted December 5, 2021 greggy Link to comment Share on other sites More sharing options...
ExNihilo Posted December 5, 2021 Share Posted December 5, 2021 On 12/1/2021 at 7:21 AM, buttock said: Dena, I don't think your experience is what everyone else is experiencing. I'm going to try to succinctly summarize the problem. We're routinely logged out of the boards, but not out of the CGC website. In my case, it can be as simple as closing and reopening my phone screen that leads to me being logged out of the boards. I'm not closing out the tab or web browser. In order to get logged back in, I have to close the tab, go to the CGC main website, log out (this is important for understanding... we're still all logged into CGC, but not the boards), then log back in. I'm not accessing from a bookmark. I don't have this problem on any of a number of PCs, only on my phone. Echoing buttock's experience, but from a PC (Windows 10 Enterprise, v1909; Microsoft Edge version 96.0.1054.43(64-bit)) Go to the CGC home page where I am still logged in (despite being logged out of the boards), log out from CGC home page. Return to the boards and login there. Link to comment Share on other sites More sharing options...
Arkham Posted December 6, 2021 Share Posted December 6, 2021 It’s getting worse for me. The login issue is occurring more frequently and I’m also having occasions where I try to reply, click “submit reply” - which says “Saving” and then the post is gone. The reply box is empty and there is no new post on the thread. Blankedboy 1 Link to comment Share on other sites More sharing options...