CGC’s OFFICIAL Mechanical Errors / Returns Policy 11 11

[rittai]

Would these qualify as ME’s? Just received them yesterday. I only have 13 days left!

Edited May 18, 2023 by rittai

[NewWorldOrder]

On 5/18/2023 at 9:57 AM, I like pie said:

Unfortunately,  most of these defects do not show in a scan.

Can you see the small scratch?

This is example of a book I would NOT send back for ME.  This to me is not a big deal.

I also think CGC would not consider this to be ME either.  Now you would have to ask CGC for an official ruling, so don't quote me.

Again for me there is a reasonable parameter I personally am okay with to sell and or keep in my collection.  This is the best example of one them. 

Edited May 18, 2023 by NewWorldOrder

[NewWorldOrder]

On 5/18/2023 at 10:06 AM, rittai said:

Would these qualify as ME’s. Just received them yesterday. I only have 13 days left!

See you opened the box right away and you have plenty of time to send those ME's back in.

Good Job my friend.

[Stefan_W]

On 5/18/2023 at 12:52 PM, NewWorldOrder said:

I am glad you have had time to calm down.  

So since you are nice and calm now, let me ask you.

For a book that was graded lets say in 2010 and potentially changed hands a couple times there is probably going to be some case imperfections over the time.  Are you saying you are wanting all auction houses or sellers to also disclose the case imperfections as well?

It is absolutely, positively, 100% not a hardship to tell a buyer that if a case is scratched up regardless of how old the case is. 

[Sigur Ros]

On 5/16/2023 at 4:17 PM, ak47po said:

Newton’s rings (explained below), which can occur naturally under certain conditions

"Occur Naturally" = when using inferior slabbing technique.

A problem others have solved but CGC refuses to.

[NewWorldOrder]

On 5/18/2023 at 10:26 AM, Stefan_W said:

It is absolutely, positively, 100% not a hardship to tell a buyer that if a case is scratched up regardless of how old the case is. 

So lets say you are at a show and you see a CGC book on a dealers wall you really like.

Will you not buy it because the case is scratched?

Or ask for more of a discount because case is scratched?

Honestly I have never seen any national dealer in 20 years disclose that to customer upon handing the the book.

[NewWorldOrder]

On 5/18/2023 at 10:37 AM, Sigur Ros said:

"Occur Naturally" = when using inferior slabbing technique.

A problem others have solved but CGC refuses to.

I mean don't you have the choice to just not buy the book.

I just dont understand why people keep bringing this up when everyone knows CGC doesnt consider it to be a big deal. So move on...

Newtons rings personally dont bother me that much, but I get why it can bother others.

[Sigur Ros]

On 5/18/2023 at 1:40 PM, NewWorldOrder said:

I mean don't you have the choice to just not buy the book.

 

Not when they've already charged you to slab it.  You're just out of luck.

As for purchasing an already existing...yes, I would never buy Newton Rings.

 

[NewWorldOrder]

On 5/18/2023 at 10:42 AM, Sigur Ros said:

Not when they've already charged you to slab it.  You're just out of luck.

As for purchasing an already existing...yes, I would never buy Newton Rings.

 

Right, but you personally know Newton Rings can happen.

So why do you continue to submit if it bothers you?

[Sigur Ros]

On 5/18/2023 at 1:43 PM, NewWorldOrder said:

Right, but you personally know Newton Rings can happen.

So why do you continue to submit if it bothers you?

Because the place I submit doesn't have them.

 

 

[NewWorldOrder]

On 5/18/2023 at 10:45 AM, Sigur Ros said:

Because the place I submit doesn't have them.

 

 

So then whats the problem?

[Sigur Ros]

On 5/18/2023 at 1:46 PM, NewWorldOrder said:

So then whats the problem?

Never said I had a problem.

ffs..

[NewWorldOrder]

On 5/18/2023 at 10:47 AM, Sigur Ros said:

Never said I had a problem.

ffs..

 

"I am saying you have a problem"

[Stefan_W]

On 5/18/2023 at 1:37 PM, NewWorldOrder said:

So lets say you are at a show and you see a CGC book on a dealers wall you really like.

Will you not buy it because the case is scratched?

Or ask for more of a discount because case is scratched?

Honestly I have never seen any national dealer in 20 years disclose that to customer upon handing the the book.

With all due respect, the questions you are asking are worded in an odd way. What I would and would not buy does not determine what someone else would and would not buy. If the item is listed as having a scratched case and someone doesnt care they can buy it, and if someone does care then can avoid it. The responsibility is to let the customer know. 

I have a table at local comic shows and customers can look at raws or slabs to whatever degree they like prior to purchasing. I would rather someone knows about deal breaking flaws before forking out cash than after. When I list slabs for sale in my comic group I note all flaws to the slab. Again, people make up their own minds but there needs to be full disclosure up front for deals to be fair. 

[NewWorldOrder]

On 5/18/2023 at 10:54 AM, Stefan_W said:

With all due respect, the questions you are asking are worded in an odd way. What I would and would not buy does not determine what someone else would and would not buy. If the item is listed as having a scratched case and someone doesnt care they can buy it, and if someone does care then can avoid it. The responsibility is to let the customer know. 

I have a table at local comic shows and customers can look at raws or slabs to whatever degree they like prior to purchasing. I would rather someone knows about deal breaking flaws before forking out cash than after. When I list slabs for sale in my comic group I note all flaws to the slab. Again, people make up their own minds but there needs to be full disclosure up front for deals to be fair. 

I am trying to get a feel for how you as collector.  You come off as a collector not a dealer. 

I think its odd when people have major OCD.

So would agree there is some wiggle room in disclosure or the case must be 100% perfect no matter what year it was graded.

Example below.  Is that acceptable or you would disclose that? (top right corner small scratch)

 

Edited May 18, 2023 by NewWorldOrder

[Old Fashion PB and J]

On 5/18/2023 at 12:58 AM, onlyweaknesskryptonite said:

I know you didn't quote me, but figured I would weigh in. What else is an open internet chat board good for?

In general. 

Most companies that accept returns, offer the standard 30 return policy. 

The best offer 90-120 days.. (which are companies that really stand by their products/service. )  

I do realize these are just blanket policies and do not apply to everything.  Nor should they, but if CGC wants to truly be the absolute best 14 days is not what the best companies offer.

 

Definitely not looking for some "Lifetime" warranty as those are usually just gimmicks anyway..

CGC's new Unlimited Lifetime Slab ! 

For a set price offer unlimited lifetime reslabbing .

Got a crack in the case while moving?

Want that newest custom label ?

Want to upgrade to the newest holder? 

 

 

14 days is plenty enough time to open and review your shipment. 10 days is plenty enough time.

[NewWorldOrder]

On 5/18/2023 at 11:11 AM, Old Fashion PB and J said:

14 days is plenty enough time to open and review your shipment. 10 days is plenty enough time.

 

Also Pat remember its 2023 now.  Common sense is not allowed anymore.

Edited May 18, 2023 by NewWorldOrder

[Old Fashion PB and J]

On 5/18/2023 at 1:45 PM, Sigur Ros said:

Because the place I submit doesn't have them.

 

 

So why are you taking place in a discussion regarding a product or service you dont use? 

[ramrodcar]

On 5/18/2023 at 1:02 PM, NewWorldOrder said:

I am trying to get a feel for how you as collector.  You come off as a collector not a dealer. 

I think its odd when people have major OCD.

So would agree there is some wiggle room in disclosure or the case must be 100% perfect no matter what year it was graded.

Example below.  Is that acceptable or you would disclose that? (top right corner small scratch)

 

I think you're missing the point; within a reasonable amount of time (I agree 14 days is enough time for the purchaser to investigate), there should be a level of expectation that the case was delivered free from major defects (scratches, scuffs, AND newton rings). Somewhat analogous, if you were purchasing new windows for your house it would be unreasonable of the supplier to expect you the customer to accept say glass scratches, scuffs, and fogging in between the glass panes. There is an expectation of CLARITY when buying windows, as well as part of CGC's product offering. If there's material issues, there should be consideration, whether agreed upon monetary or replacement of the case (or window) by the manufacturer. Unlike windows, no one is asking for a 1, 2, or 3 year warranty against defects, just that the product was delivered safely without material defects.

All the other stuff about age of slabs, would you buy this or that, disclosure as a seller, etc... is irrelevant to the complaints in this thread and the new policy

Edited May 18, 2023 by ramrodcar

[Old Fashion PB and J]

On 5/18/2023 at 2:15 PM, NewWorldOrder said:

 

Also Pat remember its 2023 now.  Common sense is not allowed anymore.

Judging by the age old "current tat" thread I find it highly unlikely that people are getting submissions back and letting them sit unopened for a month.