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HERO RESTORATION - BOOKS NOT BEING RETURNED
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Started by Kamenliter,

961 posts in this topic

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CAHokie

CAHokie

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On 6/17/2023 at 2:17 PM, Courageous Cat said:

JHC bro! Buy a bunch of mailers and send the books back. Surely u can come up with the cost of postage

Maybe not?

@Hero Restoration if you send NP his book back on Tuesday with a tracking number, I will reimburse you and add extra for your time after he confirms he got the book. 

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skypinkblu

skypinkblu

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On 6/16/2023 at 3:17 PM, Mike Fiorentino said:

I have a very similar situation. I can’t get in touch with Mike and he has had my book for restoration(ASM 2) since 09/20… almost three years. Every time I sought out for an update I kept getting some run around and was eventually asked for patience and his trust. Now I can’t get in touch with him and just recently learned that his company isn’t doing well… I would like to know what you guys who are in the same boat are doing about this… thanks let’s work together to get our books back.

Here is another book that needs to be returned.

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NP_Gresham

NP_Gresham

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After waiting in queue Mike sent me this 2/21/22 before everything went dark and he then stopped all communication

I just got a PM asking for details. Given the fact he only responded from this thread I will post things here to keep a record

 

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Edited by NP_Gresham
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Dr. Balls

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On 6/17/2023 at 12:32 PM, CAHokie said:

Maybe not?

@Hero Restoration if you send NP his book back on Tuesday with a tracking number, I will reimburse you and add extra for your time after he confirms he got the book. 

I will add $100 to this endeavor. Once NP confirms, I will send a Paypal F&F to Mike. Just @Dr. Balls me in the followup post.

EDIT on 6/23: Ok, well I did offer to send @Hero Restoration $100 no questions asked if @NP_Gresham 's AF15 was put in the mail on Tuesday with proof of shipping (jumping in on @CAHokie 's offer of the same thing) with CAHokie has repeatedly asked if it was mailed, and nothing but radio silence despite Mike being in the thread and reading posts. Offer rescinded. :( 

I tried to be empathetic to what he has going on, but at this point - it's impossible to do that in the face of how he's navigating this huge problem.

Edited by Dr. Balls
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Flanders82

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On 6/17/2023 at 12:49 PM, Dr. Balls said:
On 6/17/2023 at 11:32 AM, CAHokie said:

Maybe not?

@Hero Restoration if you send NP his book back on Tuesday with a tracking number, I will reimburse you and add extra for your time after he confirms he got the book. 

I will add $100 to this endeavor. Once NP confirms, I will send a Paypal F&F to Mike. Just @Dr. Balls me in the followup post.

I hope this is on the condition that the $3200 that @NP_Gresham paid is returned to him with the book if the restoration hasn't been performed. 

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seanlinc

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Quite a long an interesting read I guess it's a complicated matter for the business owner but the next step forward seems perfectly clear. Just send back whomever has requested their books back as is. At this point i'm pretty sure they have written off any fees they have paid and would just be happy to have their books back. If sometime in the future you made them whole great but at this point I think most would be thrilled to just have their property returned.

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CAHokie

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On 6/17/2023 at 4:12 PM, Flanders82 said:

I hope this is on the condition that the $3200 that @NP_Gresham paid is returned to him with the book if the restoration hasn't been performed. 

It’s a great question but at this point he feels he has lost both. The book is the most valuable thing and something he has no right to keep. I get the feeling (just a feeling) that the money is gone, the book is hopefully still there. 

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CAHokie

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On 6/17/2023 at 4:37 PM, shadroch said:

Returning a book and keeping the money for services not rendered is still theft. Why not send the victim the money, not the person who took his Three thousand dollars?

I don’t see you trying to help. Im trying to help get his book back, so far he has neither. He SHOULD get both but do you really think that’s going to happen? NP doesn’t need my money, Obviously, I am eliminating the excuses for Resto to not send it to him.

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Dr. Balls

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On 6/17/2023 at 2:37 PM, shadroch said:

Returning a book and keeping the money for services not rendered is still theft. Why not send the victim the money, not the person who took his Three thousand dollars?

 

On 6/17/2023 at 2:48 PM, CAHokie said:

I don’t see you trying to help. Im trying to help get his book back, so far he has neither. He SHOULD get both but do you really think that’s going to happen? NP doesn’t need my money, Obviously, I am eliminating the excuses for Resto to not send it to him.

I’m wanting to see NP get his book back, and shipping a costly book like that isn’t cheap - so hopefully these offers help a few boardies and Mike work their way through a really difficult situation.

Yes, there are many issues at play here - but I agree with @CAHokie - if NP gets his book back, that’s a start.

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Flanders82

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On 6/17/2023 at 3:01 PM, Dr. Balls said:

I’m wanting to see NP get his book back, and shipping a costly book like that isn’t cheap

It shouldn't cost more than uninsured USPS registered mail.  Either the owner's collector's insurance policy or Hero Restoration's insurance will cover anything lost in the mail if certain conditions are met, such as using an authorized carrier/shipping option with signature confirmation.  That's the benefit of having a policy, you don't have to spend needless money on double coverage that won't even apply or be paid out if they purchase through USPS, since another policy is inforce and existed prior. 

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Kamenliter

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On 6/17/2023 at 6:22 PM, Flanders82 said:

It shouldn't cost more than uninsured USPS registered mail.  Either the owner's collector's insurance policy or Hero Restoration's insurance will cover anything lost in the mail if certain conditions are met, such as using an authorized carrier/shipping option with signature confirmation.  That's the benefit of having a policy, you don't have to spend needless money on double coverage that won't even apply or be paid out if they purchase through USPS, since another policy is inforce and existed prior. 

Exactly. I should have said as much to Mike before he shipped my books, as I see they've been sent UPS without signature confirmation. They're due to arrive on Monday; the last update on the UPS site was from 6/14 at 12:29 am saying they left the Portland, OR branch (after being delivered from Albany, OR, close to Lebanon, OR where Hero is located). Crossing my fingers they arrive safely. I'll report back here.

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thehumantorch

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On 6/17/2023 at 2:12 PM, Flanders82 said:

I hope this is on the condition that the $3200 that @NP_Gresham paid is returned to him with the book if the restoration hasn't been performed. 

Unfortunately it may not be that easy.  I’d like to think that money paid for work would be held in trust until the work is complete and the customer is happy.  In reality that money may have been used to buy equipment or supplies and cover basic business expenses and wages.  Hero Restoration may have many books in their pipeline awaiting work but the money may be long gone.

 

And this brings up a suggestion, a business like this should only accept work that they can address in the near future.  Taking on work that will sit for years is a recipe for disaster.  If a customer wants work done put them into a waiting queue and three months before you’re ready to start the work ask them to send the book and payment 

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Prince Namor

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On 6/17/2023 at 2:06 PM, DocHoppus182 said:

I really hope @NP_Gresham’s AF 15 isn’t “missing”.  It should be a priority to sort out the people that want their books back regardless if work has been completed or not.  
 

At the very LEAST, get those people their books back immediately.  Figure out the refunds later.  This is ridiculous.

That's exactly what I was thinking. 

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