Is anyone else getting books back with warped inner wells? 25 25

[electricprune]

On 8/22/2024 at 6:41 PM, 0r0d said:

I submitted 10 comics for 9.8 pre-screen in May and 9 of them got the 9.8 grade.  I just decided to check them for bending since I really didnt inspect them too much when I got them back.

3 of them have minor "acceptable" bends, and 3 have what I'd call "unacceptable" larger bends.  But, when I was inspecting them I noticed that 2 of them had pretty noticeable front-cover spine ticks (non color-breaking) that absolutely were NOT there when I submitted them.  In one of those cases, the tick/bend is so severe that there really no way the book would have gotten a 9.8 in the first place.  I'm kind of upset now both with CGC and with myself for not thoroughly checking the books when they came back.

Do I have any recourse with those 2 books, or do I just accept that I now have a 9.8 book with a very noticeable tick/bend in the front cover?

It’s probably too late to return them under Mechanical Error. You could try to send an email with pics to them, but it’s likely futile unfortunately.

[MAY1979]

On 8/22/2024 at 7:28 PM, electricprune said:

It’s probably too late to return them under Mechanical Error. You could try to send an email with pics to them, but it’s likely futile unfortunately.

it wont make up for you items that were damaged, but why should you or anyone have to pay for said damage? via a dispute/chargeback with you credit card issuer you may be able to get a tiny modicum of satisfaction.

Edited August 22 by MAR1979

[Stefan_W]

On 8/22/2024 at 5:36 PM, Phil Coulson said:

Stefan, about 90% of my slabs are from CGC.  I don't post that much anywhere, more of a lurker but this issue hit me personally so I'm a little ticked off about it.  I hate to see an issue like this that everyone knows is a problem and then see poor responses from CGC about resolution.  They rule the market but lots of recent issues, this one near the top, makes you wonder about their future success.  

Sure, and there is a ton of frustration over the bent inner well situation. But your post was all about promoting another grading service which raised red flags. 

[Darwination]

I don't really watch many of the comics youtubers, but youtube likes to feed me notifications, and this one caught my eye since I've been following this thread (out of interest, I am not a slabber). 

He does grab a stack of slabs from various dates and takes a sharp look

 

[RockMyAmadeus]

On 8/22/2024 at 5:23 PM, Darwination said:

 

 

[cphoenix921]

I just received my second consecutive order with warped inner wells on almost all of my comics. I really cannot understand why CGC cannot resolve this. It is not a batch of bad inner wells. There are videos on YouTube going back 2 months with people complaining about the very same issue. Even my 9.8's have bends and ticks, nobody will buy these comics. Nobody wants these comics and CCG's only response is to send them back in for a re-holder and most people that do are being told that they are within tolerance and having the comics returned to them in the same case. Even if they do re-holder them there is no guarantee that they won't be warped again since they can't seem to figure out how to prevent it in the first place. Even if the new inner well isn't warped many of the comics will show signs of stress from the previous holder. They need to be re-pressed. I am out until CGC resolves this. I will no longer grade with them. There are other options and another one coming in January. I suspect as people have suggested that it is their new sealing process, that being the case they were better off before. This is going to hurt them far more than the re-holder swapping scam. Presentation is everything and a large majority of people that grade with CGC whether people like it or not, do so to resell the comics and this will affect the value of those comics big time. It's a losing position for us and CGC. 

[Berkfam54]

Yes. 2 of my books came back this way and because of it even though they’re 9.8’s they have creases from the sides and it doesn’t look good. I didn’t want to post about it because I just got them back but yes I am not happy they’re done lay flat in there and they don’t present well from the side because of it. What’s weird is you can’t tell from looking at it from the top/front. Only from the side. 

[wombat]

On 8/22/2024 at 2:11 PM, dbcn said:

seems like something QA should keep an eye out for.

That seems immensely optimistic. 

[Stefan_W]

Does anyone know whether sig authentication books are also coming back with curved inner wells?  

[Berkfam54]

On 8/22/2024 at 8:54 PM, Stefan_W said:

Does anyone know whether sig authentication books are also coming back with curved inner wells?  

I just checked my JSA cgc books and neither have the issue but it may be the covers are more card stock 

[Stuk]

On 8/22/2024 at 8:02 PM, Stefan_W said:

Sure, and there is a ton of frustration over the bent inner well situation. But your post was all about promoting another grading service which raised red flags. 

I'm in the same boat. This is like my 5th post ever ALL of them related to this issue because, as the man said, it has hit me rather hard and I want to raise my voice and I hope CGC fixes this. So many of my childhood books (and others) sent to CGC over the past year are sitting bowed in their holders. No one is shilling here, as far as a I can tell. CGC has a lot of pros as everyone knows, but none of it matters if (if) the case is harming the books.

[0r0d]

[Flanders82]

On 8/22/2024 at 6:40 PM, Berkfam54 said:

Yes. 2 of my books came back this way and because of it even though they’re 9.8’s they have creases from the sides and it doesn’t look good. I didn’t want to post about it because I just got them back but yes I am not happy they’re done lay flat in there and they don’t present well from the side because of it. What’s weird is you can’t tell from looking at it from the top/front. Only from the side. 

It looks like CGC did $400 damage to the Edge of Spider-verse book alone. It's an optimistic 9.6 now. But, I'm sure they'll just regrade it a 9.8 to save themselves the insurance claim.

[Domo Arigato]

On 8/22/2024 at 6:54 PM, MAR1979 said:

it wont make up for you items that were damaged, but why should you or anyone have to pay for said damage? via a dispute/chargeback with you credit card issuer you may be able to get a tiny modicum of satisfaction.

That raises another question.

If you do a credit card dispute/chargeback...would CGC then ban you from being able to use their services?

 

[wiparker824]

On 8/22/2024 at 6:54 PM, Stefan_W said:

Does anyone know whether sig authentication books are also coming back with curved inner wells?  

I’ve had one Bronze Age JSA book come back this week, it was fine, no bend. But not a large sample size. In terms of yellow labels in general without JSA, I know I saw some complaining of this issue in the Wolverine 50th signing event, so I don’t think yellow labels are safe. Really shouldn’t matter since the slab and well process should be the same regardless.

[BraveDave]

On 8/22/2024 at 6:41 PM, 0r0d said:

I submitted 10 comics for 9.8 pre-screen in May and 9 of them got the 9.8 grade.  I just decided to check them for bending since I really didnt inspect them too much when I got them back.

3 of them have minor "acceptable" bends, and 3 have what I'd call "unacceptable" larger bends.  But, when I was inspecting them I noticed that 2 of them had pretty noticeable front-cover spine ticks (non color-breaking) that absolutely were NOT there when I submitted them.  In one of those cases, the tick/bend is so severe that there really no way the book would have gotten a 9.8 in the first place.  I'm kind of upset now both with CGC and with myself for not thoroughly checking the books when they came back.

Do I have any recourse with those 2 books, or do I just accept that I now have a 9.8 book with a very noticeable tick/bend in the front cover?

How on earth would you NOT have recourse if they damaged your books? The grade on the slab is meaningless if the slabbing process damages the book.

So you have valid complaints for two things: 1) damaging your property and 2) the grade / slab has a material defect (inaccurate grade). The former is the bigger issue, of course, but I’d want a) compensation for value difference between a 9.8 GRADED copy and your current copy and b) full refund (including all incurred expenses) for services.

Edited August 23 by BraveDave

[MAY1979]

On 8/23/2024 at 5:51 AM, Domo Arigato said:

That raises another question.

If you do a credit card dispute/chargeback...would CGC then ban you from being able to use their services?

 

I guess it's possible? I've no idea sure if its legal on those grounds in the US or even a breach of contract  with MasterCard and Visa? 

Edited August 23 by MAR1979

[Berkfam54]

Interesting that I haven't seen an admin post in here. 

[wombat]

On 8/23/2024 at 5:51 AM, Domo Arigato said:

That raises another question.

If you do a credit card dispute/chargeback...would CGC then ban you from being able to use their services?

 

I feel like most businesses would refuse you service at that point. 

[wiparker824]

On 8/23/2024 at 7:11 AM, Berkfam54 said:

Interesting that I haven't seen an admin post in here. 

There are quite a few posts from them on pages 2-4 discussing the issue, possible resolutions, etc …then a bit later this was said.

On 7/16/2024 at 10:08 AM, CGC Mike said:

Hi

Going forward, please contact our customer service team, and they will assist you with this.

Thanks

Since then I don’t believe much else besides content moderation for some people violating posting rules. I’m guessing someone higher up told Mike and other admins: